Nordstrom Rack

Sarah was very helpful with my return. She was quick and afficiant but most importantly she had excellent customer service!

After three separate attempts (on two days) at placing an online order I finally purchased several pairs of jeans (6) for my son as a Christmas gift. After each attempt I got to the screen "Thank You Something Wonderful Is Coming Your Way" but never received an email confirming my purchase. After the second time this happened I called Customer Service and was told there must have been a "glitch" in the system and to call back if it happened when I tried again. Finally on my third attempt I received an email confirming my order. Unfortunatel, I was not able to purchase two of the items from my initial orders as they were no longer available in the size and color that I wanted. I was disappointed but still happy with my purchase. That was until today, more than a week later, when I received an email informing me that two of the items are not available and they are not able to fulfill my order. I am more than a little disappointed with Nordstrom Rack! This will be my first and last purchase with this company.

I've always had positive experiences with Nordstrom/Rack, but this year I ordered a pair of Ugg boots on 12/15/17 and the website said it would ship in 1-3 business days. I panicked when it still hadn't arrived by 12/23/17 and called. They said it never got assigned to a fulfillment center and they said they'd check into it. I never heard back (and I also disappointed the person who was supposed to get the boots as a gift on Xmas day) and finally heard back after Christmas that they're sorry, the boots were apparently NEVER in stock and they'd refund my money. Yeah, right. What about the person who didn't have a gift on Christmas? Why advertise a product when you can't fulfill it? So disappointed in Nordstrom's, they used to have great customer service. I would advise people to use Amazon or Zappos instead of NOrdstroms in the future if you need something delivered on time. They have similar products and have never let me down in terms of shipping on time and getting back to me promptly.

I'm giving 1 star because I can't give 0. Nordstrom seems like they don't care for their customer or the feedback for that matter. I have experienced N number of times the shipping issues, they deliver after 15 days and that also I couldn't locate the package. After I talked to OneTrac (which they use) they told me they couldn't get much information so talk to Nordstrom for refund. After spending hours on customer service calls and not getting my package after a month of placing an order I get my refund. I get some courage to forgive and order again but yet it was another mistake. It says the package is delivered but I don't have it when I talk to customer representative they have nerve to tell me that's the best they can do and purchasing from Nordstrom Rack is up to my choice. I'm furious to see how useless their feedback system is. I mean I placed an order because I needed it and not getting it, going through trouble and spending hours on calls then conclusion being we can refund you like seriously?

They will not give me a refund after sending me a pair of men's shoes when I ordered a purse. They have the worst customer service and you do not get what you order and they will not refund you. Have to now submit a fraud charge with my credit card. SUCH A HASSLE. DO NOT ORDER FROM THEM!

I placed an order on 1/29 and returned two items from that order. The return was accepted on 2/11. On 3/1 I realized I hadn't received my refund! I did a chat with customer service and they stated my carded had been refunded when, in fact, it had not. They looked into it further and stated a partial refund would be sent to my credit card and partial would be sent on a new gift card (I'd originally paid with part of a gift card) in 3-5 business days. It is now 3/13 and I have yet to receive that gift card (I did get the portion back to my credit card). I did another chat with customer service and now they're claiming there was a glitch causing the gift card to not be mailed out. They stated this time that a new card would be arriving in 5-7 business days. It's completely unacceptable that it's already been over a month since THEY accepted my returns yet I don't have MY money back! To make matters worse, I lost money b/c I had to pay for the return shipping! This will be the last time I shop at Nordstrom Rack!

There was an issue with my online order. My clothes got mailed to wrong address. The guy on the phone was able to fix it no problem and credit my account.

I am encountering a significant delay in shipping my order. I have placed an order on 4/29/2017, and according to my account on Nordstrom Rack, the order was shipped on 5/2/2017, and I was provided with a track number from UPS with final delivery being done by USPS. Since 5/2/2017 until now, there is no information regarding my order. I called UPS to inquire, they said that the order has not even been picked up yet from Nordstrom rack, and that the rack store has only created a mail receipt without even handling the order yet... I called the online customer service from Nordstrom rack, she was very rude, she said (hey your order was shipped and you have to wait, our commitment is to ship within 3 days, and we are not responsible about delivering your item), I told her the order has not been shipped, she said ( Do I need to repeat myself? The order has been shipped and you just need to wait, we don't have to give you information about where is your item now)... This will be my last time ordering from them, and I will never recommend there online website to anyone...

Many people feel like the music is so bad in the store and have ask many times the members and the managers to change it!
It's time to update- happier music to shop!

Shipped shoes delivered to a neighbor luckily they were honest gave them to me.Nordstrom rack reply was they were delivered and was all they had to do.Would not recommend doing business with them.

They ripped me off badly. They gave me 50% off on an item and used a fictitious retail and I paid 20% over the regular price. That is the ultimate fraud.

Unorganized store at Millenia and unhelpful rude cashiers with terrible selections. Will not be back.

My experience with Nordstrom Rack wasn't the best or the worst.

One traumatic incident that I experienced with Nordstrom Rack was when they sent me a pair of shoes that was 2 sizes bigger than what I'd ordered. The shoes were $270 (which is a lot to me). I had to initiate the return and of course, according to their return policy, I had to pay the cost of the return postage ($5.95) even if I wasn't going to use their return method.

Following that, my order somehow disappeared off the grid and I panicked because it was nearing the end of the return window. Luckily, Nordstrom Rack worked with me and proceeded with the return even with the missing order. (The item eventually successfully arrived at the warehouse after almost a month.)

I personally found it unfair that I had to pay for the cost of the return shipping even though Nordstrom Rack made a mistake with my order. Furthermore, I live overseas and my return cost amounted to almost $30, which I had to bear.

Other than this incident, my experience with Nordstrom Rack was passable. I like the fast shipping even though they sometimes lie about their delivery time and pretend that your stuff has arrived when it in fact only arrives a few days later.

I originally placed my order on November 23rd. As I live in Canada, I had to pay the ticket price in CAD rather than USD. That's fine, however when they cancelled my order over a week and a half later (without telling me), they refunded me less than what I had originally paid! The exchange rate had fallen between the time I placed my order and the time they cancelled it, so they refunded me the full amount in USD, however that was less than what I paid in CAD! As a consumer, why am I taking on the exchange rate risk when this was their mistake? They were the party that didn't fulfill their obligation, so they should incur the loss on exchange not me! When I called in to complain, they informed me that they don't have a complaints department and all I could do was tell the customer service supervisor. She has no authority to change this at all - so really they're telling me they don't care and there's nothing I can do to get my money back. Horrible business practices. Will not be shopping here ever again.

I always appreciate the friendly, individualized service I receive at Nordstrom Rack, Rockaway Mall. They are my go-to shop for purchases. Thank you Jose, Kristine, Breanda, Grecia, Janaina. You are the best. And the Managers Ataya and Remi. Thank you for all your professionalism. Great job

I ordered a cotton dress with cotton liner, I received a crappy Rayon dress with no liner. Totally deceived with lies in their ad. They are liars who will steal your money