J H.

I placed an order on 1/29 and returned two items from that order. The return was accepted on 2/11. On 3/1 I realized I hadn't received my refund! I did a chat with customer service and they stated my carded had been refunded when, in fact, it had not. They looked into it further and stated a partial refund would be sent to my credit card and partial would be sent on a new gift card (I'd originally paid with part of a gift card) in 3-5 business days. It is now 3/13 and I have yet to receive that gift card (I did get the portion back to my credit card). I did another chat with customer service and now they're claiming there was a glitch causing the gift card to not be mailed out. They stated this time that a new card would be arriving in 5-7 business days. It's completely unacceptable that it's already been over a month since THEY accepted my returns yet I don't have MY money back! To make matters worse, I lost money b/c I had to pay for the return shipping! This will be the last time I shop at Nordstrom Rack!