Nordstrom Rack

Horrible quality, zero! One time use… anything I bought was one time used and trash! I won't do shipping there anymore!
Low quality…

I placed 3 different orders. Everyday the status for shipping changed - the orders never shipped. 10 days later I received an email apologizing for the delay on one order - no explanation on why or anything about the other two. Four days later I got the same email. Three days after that I called customer service. They blamed the chaos on re-organizing the warehouse before the holidays. I asked to cancel 1 of the three orders and was told "no problem". The next day I received an email that all three of the orders shipped. They sent 3 separate orders in 1 box. When they realized 1 order had been cancelled they asked UPS to return all 3 orders to them once it arrived in Pa (final destination from CA). Now I have to wait 2 weeks for them to process and another 2 weeks to re- ship the two orders I didn't cancel. Oh and they can't expedite any of this. They don't have a button o. Their computer to upgrade delivery and other moronic excuses. So order placed Oct. 7 and BILLED for and ETA to complete order Dec 1. And that ends my patronage of the Rack.

I was buying a Chanel perfume, while a worker there Told my daughter she can't stay there bc her aspects, I found it very racist! Be aware of the racist I did put a picture of her!

I opened the live chat to ask a question about shipping carriers. I asked which shipping carrier they use, FedEx, UPS or USPS and explained to the customer service employee that I live in a place where USPS does not deliver to physical addresses. First of all, they refused to answer the question until I provided a first and last name, then their response was that they may use any of the three depending on the order. So I asked how to make sure my order would be sent via FedEx or UPS, or if I should use a PO Box, their response was that they don't ship to PO Boxes and if USPS doesn't deliver to homes I should contact the Post master, and that there is no way to select a specific carrier. In my opinion that is bad customer service.

I purchased a dress as a gift for my sister on Christmas two weeks before Christmas. She didn't like it and it didn't fit her right plus the fabric was too rough on her skin. I took the dress to Nordstrom Rack across from Galleria Mall in Redondo Beach, the manager was so rude and declined me the return saying it was a final sale dress and that I should have known. I was very surprised because I would never buy a dress with a final sale sign on it. I wanted to try another location hoping they would believe me, so I went to the Rack in Elsegundo and the manager there didn't even want to hear my explanation or look me in the eye. She declined my request for a return. I swore to her that I didn't see it and even if I had seen it, I would not have known that the final sale word is a non refundable one because It never happened with me before. I felt so embarrassed for the way she dealt with me. Yet I have called customer service several times and each time I get someone that puts me on hold over and over again only to get someone at the end telling me they would not return the dress. I feel I'm punished to keep a dress in my closet that's theirs. They're forcing their merchandise on me. This is what I get for being a loyal customer of Nordstrom. Stay away for Nordstrom Rack. They're so disrespectful and unprofessional not to mention how rude in stores and on the phone. No more shopping from them. If playing customers for fools is how they make their profits, then people should be aware and stay away. I'm so upset at how disrespectful they have treated me with this matter.
Order number# *******

I ordered two necklaces on April 7th was told that it was shipped and I would receive them on the 11th. Currently it's still in transit so now I have to wait 2 weeks to get my refund.

Alyssa Solis Nordstrom rack Baybrook gives Excellent customer service always. She always post the customers first and is there to provide anything that the customer needs she puts Nordstrom Rack number one so I am giving her number one for great customer service.

I ordered a pair of boots on December 17 and it said they would arrive in 3-5 days. 5 days later and I still didn't get the boots. I called once and the rep told me that they were out of those boots and he doesn't know why it showed they were still in stock. I call back a few days later and talk to another rep that tells me that they are not out of stock and my boots are being processed and I should receive tracking information soon. Called again a few days later and the lady tells me she will give me a refund and it will take 3-5 business days. Call back in 5 business days with no refund and they tell me my boots have been shipped and will receive a tracking number in 2-3 days. Call back again with still no tracking number for them to tell me that my boots have not been shipped, but they are still processing and the system is just behind! 7 days later, I get an email that gives me a tracking number, so I track my package and it tells me it has already been delivered 6 months ago to somewhere in Hawaii! There were supposed to be a Christmas present and I am still without them a month later! I do not recommend this site, and I will never buy anything from here again!

I'm a huge bargain shopper and in my opinion, Nordstrom Rack's prices are still pretty up there. I only really shop there during the clear the rack sales! I have scored numerous pairs of boots during their 50% off boot sale at the end of April earlier this year as well a Rebecca Minkoff MAC bag for a penny! Yes, it's possible to buy something for just one cent! The reason why some items can ring up as one cent is because they weren't supposed to be on the sales floor anymore due to not being able to sell. I learned that some employees overlook these items and many customers, like myself, have gotten away with paying a single penny for something worth $300 or more. A good tip is to scavenge through clearance racks for items that have been marked down several times cause there's a higher chance of scoring penny finds within those items. It's all a matter of shopping during their biggest sales of the year and having patience to score deals for as low as a penny! Definitely take advantage of clear the rack sales.

TERRIBLE BUSINESS! Ordered a very expensive item, received confirmation email, received a shipping confirmation. The arrival date came and went and then I could no longer track the package. It never arrived and I had no answers. I spent an hour and a half on the phone and eventually got a refund. I didn't want a refund. I wanted the product they said they had available that I paid for. It was a scam I was a "one day sale". The item is no longer on their website. They took my money and if I wouldn't have spent an hour and a half on the phone yelling at someone I would have never gotten any money back and no package. DO NOT ORDER FROM THESE SCAM ARTISTS!

I spent weeks trying to receive three orders I placed on the same day. Half of one shipped to after 6 days of processing, the other half which I ordered at the same time I will be receiving next week and the third has yet to be shipped. I have talked to 4 different representatives each telling me different stories telling me that the 2-4 day prediction given on the site for shipping is actually 4 days for processing, 5 days to ship. But for my orders, they have been taking a 6 days or more to processes and even longer to ship. I asked if they could just cancel my third order since one of the representatives told me it was still preparing to be packed after it has passed a week. The first told me to just wait a few more days and after that, the next rep told me they were processing it and told me she did not know if they even had the item in stock and that I would receive an email it not. Wait a couple more days and the next rep tells me they do have it in stock and they have been having complications and I would still have to wait. I will never shop at nordstrom rack online again. Do yourself a favor and shop in-store. It is not worth the wait or risk.

I ordered shoes through their website. I had been hunting for a nice pair of simple black dress shoes for about six months. I found a pair of Magnanni
Mario Leather Derby shoes in my size. It was a brand I knew to be high quality at a still hefty, but manageable price. The order was in process, and due to COVID19 I figured things were just delayed. They never showed up. A month and a half later I talk to customer service. It looks like they never actually processed the order (no way for me to tell that) and as a result no shipment order was sent to a storage facility. They are now out of stock in my size.

The service agent was very nice and apologetic, but all they did was offer to allow me to purchase a shoe that was up to $30 dollars more expensive at the same price as my original shoe. There were a grand total of TWO black shoes this applied to, both of which were ugly and not at all what I wanted. What a joke. No "hey sorry about our screw up and wasting your time, here is a voucher or a credit you can use on any shoes." I will not be purchasing anything through this company again. They clearly do not actually care about customer service.

BE CAREFUL WHEN RETURNING BY MAIL!
I returned a few items a month ago, using their return label and email of items returned. Nevermind that they charge $6 for that (and then companies are surprised why everyone move to buy at Amazon), but the worst is that I didn't get my refund.
I chatted with a rep after 2 weeks and was told they are working on it and that it should take a couple more days (after two weeks still working on it!). Lucky for me I am very organize and I write myself reminders on my calendar so I remembered ro check again and contacted again. They said they will refund in the next 2 days... I asked the rep "what if I didn't call?" then you would keep the money and not refund? (of course the rep didn't have an answer). Are they counting on people to forget? There was no email from them that the items were received, no communication after I sent back the items... only when I chatted again and told the rep (Nickaylor W) that I will dispute the charge he said refund in 2 days. I asked him to email me something that refund will take place in 2 days, but he just disconnected from the chat. I copied and saved the chat for my record.

DON'T ORDER ANYTHING! I ordered something on the 12 for my sister's birthday on the 26. When I ordered it the guaranteed date was the 24. It is the 28 and STILL NOT DELIVERED. The customer service sucks and won't do anything to make this right. I highly DO NOT RECOMMEND ordering from here.