Nordstrom RackReviews 575

I ordered a blouse from Nordstrom Rack and on the same day ordered a jacket from Neiman Marcus Last Call and another blouse from JJ Jill.com. I received the order from Last Call nicely packaged, wrapped in tissue paper in a box to prevent wrinkles. Then I received my order from J J Jill.com, also nicely wrapped inside a box. Finally, I received my order from Nordstrom Rack. It was stuffed into a plastic envelope, stuffed in my mailbox, and was wadded up in a ball. I couldn't even iron the wrinkles out and had to take it to my dry cleaner to get it professionally ironed. And it's not like Nordstrom gave me a good price for shipping. Never again.

Holy crap. I ordered rain boots in black and red, size 11. I was sent size 9.5 and meanwhile, the last 11 was "lost." I returned them. Ordered the same boots in black and blue. Was informed that they sold out. Ordered the same boots in black and green in size 11 and was sent a completely different style shoe in size 6.5. I returned them. I ordered the same damn green and black boots again. We'll see if I ever get them. I needed them during the rainy season! At least they refunded the shipping costs...

I am handicapped and just underwent surgery on Friday morning for a tendon problem in my wrist. I was shopping with wife a few days after surgery at Nordstrom rack in auburn super mall. We had some shoes picked out but my wife wanted to check something at marshals and I needed to use the restroom.
My first instinct was to hide the shoes I wanted but my wife insisted on asking the bald shoe counter attendant to watch shoes until we returned. I came back 15 minutes later for this $#*! to tell me he: forgot to hold my shoes, and they were already gone.
It took me an hour to find the shoes and they were a great deal.
This employee is a real piece of sh$t. I could have gotten more help from a complete stranger.
Never will shop here again. Fu$k Nordstrom and your employees.

Something was not processing properly in my online purchases, particularly at the step one completes to add a new method of payment to their account, my efforts were for some reason stuck and not proceeding after I clicked on the "add payment" button (or whatever its called), without any error messaged display or prompts. As I have already picked out near 300 CAD worth of stuff I needed, I was committed to figuring out what was wrong so I could wear my cute new dresses. After seeking help from the chat, patiently explaining all the steps I have taken to reach the state I was in, I was ultimately told to just try again at another time, with no explanation as to why this might be happening or suggestions that could overcome the problem. When I had already confirmed with the bank there were no reasons that would be happening.

When I called the customer service line, I was told it would have to be processed with a USA issued credit card... a little dumbstruck, I inquired as to why, as there are options of "Canada" as the billing address. But I was told again that would be impossible. When I inquired how could it be possible then as a holder of a Canadian issued credit card to make purchases on the "nordstromrack" site, she told me flat out it would be impossible.

I found this baffling, as it was listed Visa and Mastercard were acceptable payments. So I gave them an email, more so out of curiosity and to provide them with feedback, if Canadian issued cards were not accepted properly or parts of their service teams were missing some links.

I later received an email confirming they do accept Canadian issued Visa and Mastercards. I was unable to reply to ask how to best proceed as it seems my email was blocked... even though the email to me finished with a invitation "Thank you for your time. Please let me know if there is anything else I may assist you with..."

The experience was irksome and fruitless. I would love to see an improvement to their online customer support. All in all I found it really surprising, as I was someone with more then the sufficient funds, throwing money at the company.

This is the worst, most unprofessional website
I ordered a shoe for my son which we needed for a vacation, and after waiting one week to finally arrive, they sent a completely different shoe! I called them right away and they told me the one I want is sold out and there is nothing they can they. They informed me thy would send me a return shipping label to return the wrong shoe (as if that is doing me a favor). So I had to deal with the hassle of returning it. When I asked for a discount for next time, or anything to make up for this ordeal, I was told there is nothing they can do. Wake up, Nordstrom rack, in this day and age, companies bend over back for the customer! You should do the same

I ordered a pair of boots on December 17 and it said they would arrive in 3-5 days. 5 days later and I still didn't get the boots. I called once and the rep told me that they were out of those boots and he doesn't know why it showed they were still in stock. I call back a few days later and talk to another rep that tells me that they are not out of stock and my boots are being processed and I should receive tracking information soon. Called again a few days later and the lady tells me she will give me a refund and it will take 3-5 business days. Call back in 5 business days with no refund and they tell me my boots have been shipped and will receive a tracking number in 2-3 days. Call back again with still no tracking number for them to tell me that my boots have not been shipped, but they are still processing and the system is just behind! 7 days later, I get an email that gives me a tracking number, so I track my package and it tells me it has already been delivered 6 months ago to somewhere in Hawaii! There were supposed to be a Christmas present and I am still without them a month later! I do not recommend this site, and I will never buy anything from here again!

I ordered a pair of boots size 7 wide width with regular calf size on Cyber Monday and on the 21st of December the package arrived but a size 7 boot B width but a wide calf. Called customer service and they gave me the link for the correct boot to be ordered so I paid again for the boot and Returned the pair immediately the next day. It is now January 3rd and the second pair arrived and it's the same wrong boot. The warehouse in which items are pulled are completely incompetent or just can't read. Customer service offered me $10 off my next order and told me to "try again ordering". I haven't even been credited for the first pair I returned and they want me to order for the 3rd time the same boot. This is a cycle of madness and not worth the stress and dissatisfaction. Find the item somewhere else and pay a little bit more because it will be worth not having to deal with this madness. INCOMPETENT COMPANY!

I will keep it short, I ordered 4 items on four orders in a day and a half. Paid $7.95 for shipping on each of the four orders. When I received the orders (14 days later), all four orders were shoved into the same box, with no padding or no packing materials what so ever!

I was billed $31.80 for one small 12x12x2 inch box! I immediately complained to 'customer service' and they promised a response in 24 hrs. Waited 48hrs. Nothing. 72 hours nothing. Wrote another complaint, and received a reply five days later!

The reply was dated the 12/14 promising a refund on the shipping in "3-5 days". It is now 12/28 and no credit still. They have had my money for a month. A loyal Nordstrom shopper is finished with this company!

First off they don't even offer overnight shipping or even quick shipping you literally have to wait a week even if the item is in stock. Second the manager I spoke to on the phone was no help whatsoever, didn't seem to care at all. I explained how ridiculous that is that I have to wait so long just for it to ship and she just kept telling me she's sorry and didn't offer help. WILL NEVER ORDER FROM THEM AGAIN HORRIBLE CUSTOMER SERVICE.

I ordered approximately 25 Christmas presents 8 days ago, 2 weeks before Christmas, from Nordstrom Rack, Antropologie, and Urban outfitters. I've received all the gifts from Anthro and UO, but Nordstrom Rack hasn't even shipped yet! I chatted with a rep today and she can not assure me that they'll make it by Christmas, saying, 'we're trying our best to get all orders placed by 12.16 there by Christmas'. 'Trying their best'? Not even close. My order was place on 12.12! I now have to go out to crowded stores and find 8 presents to replace the Nordstrom Rack gifts that 'may arrive on 12.24', but may not. Not to mention the hour or so that I wasted on Nordstrom rack website choosing gifts. I really don't want to wait until 12.24 to see if they make it or not, and then jam on wrapping 8 more gifts on Christmas eve day. Nordstrom is great at getting items shipped right out, but Nordstrom rack since Hautelook marriage is really awful! I'm so disappointed.

This is the most incompetent online shopping service I have ever used. It took a full week for them to ship my order of four sweaters even though they charged my credit card immediately. I had to call several times and wait on hold to find out if the order was actually going to ship. Finally, two weeks after placing the order the delivery day arrived... but instead of four cashmere sweaters, Nordstrom Rack sent me a tiny box that contained two sets of gold rings and a receipt for a woman in California. The address on the box was for me but they sent someone else's order! I spent an hour on the phone with several people to try to fix it but the sweaters I ordered two weeks ago are, of course, no longer available. And the lady in Pasadena, California who ordered the rings will not get them. I have never had an experience like this. It is shocking that Nordstrom, with its reputation for outstanding service, would allow its name to be used by a shoddy bunch of idiots who can't match a label to an order correctly.