Emiy R.

I originally placed my order on November 23rd. As I live in Canada, I had to pay the ticket price in CAD rather than USD. That's fine, however when they cancelled my order over a week and a half later (without telling me), they refunded me less than what I had originally paid! The exchange rate had fallen between the time I placed my order and the time they cancelled it, so they refunded me the full amount in USD, however that was less than what I paid in CAD! As a consumer, why am I taking on the exchange rate risk when this was their mistake? They were the party that didn't fulfill their obligation, so they should incur the loss on exchange not me! When I called in to complain, they informed me that they don't have a complaints department and all I could do was tell the customer service supervisor. She has no authority to change this at all - so really they're telling me they don't care and there's nothing I can do to get my money back. Horrible business practices. Will not be shopping here ever again.