The company's reputation is predominantly negative, with numerous customers expressing frustration over significant delays in order fulfillment and receiving products that do not match descriptions or images. Common complaints include poor quality materials, incorrect sizing, and a convoluted returns process that often leads to little to no support from customer service. Many customers report difficulties in obtaining refunds, with some feeling scammed by the company's practices. Overall, the feedback highlights a lack of accountability and transparency, leading to widespread dissatisfaction and a warning for potential buyers to exercise caution.
This summary is generated by AI, based on text from customer reviews
I ordered a blouse from Ninacloak about a month ago. The blouse that arrived did not look like the blouse that i ordered. The collar and design were different. Also the sewing was very poor and the buttons that were supposed to be on the sleeves, so you could roll up the sleeves and button them, were not there at all.
Most concerning - there were absolutely no labels in the blouse, ie where was it made, who made it, what is the fabric, what are washing instructions, etc. This is illegal in Canada.
So i wrote them back and told them about the issues. They said i could send it back to them and they would send me a new blouse (with labels and buttons and proper design i presume) and they would only charge me $10!
There is no way i am giving them 10 more dollars. Forget it. Please do not buy from these people.
I ordered a coat and once I was done, there was no acknowledgement confirming my purchase, I waited 2 days and ordered again, and wrote to them 3 times informing them the same, I still recieved no confirmation. A few days later, I recieve the item, then 1 days later, I recieved another one. I wrote to them, and they said that I can return the 2nd order but will shoulder all costs, they did not even provide a return address. Don't waste your money with them, their clothing is cheap and they really do not care.
Purchased blouses that didn't fit. Tried to return but no success. They won't reply to my request and they send no receipt or info with the purchase.
Do Not Order From Them! Not only are their clothes cheap but they will not fit no matter the size you order.
THEY WILL NOT REFUND YOUR MONEY.
They are refunding $45 out of the $120 they owe me. I would pay to return the items but they won't give me a return address.
Ordered a jacket. 2 blouses 1 blouse and jacket did not fit all I want to do is get the right size. They will not answer. Don't order from this company the sizes are much smaller then you usually wear.
First of all... they got '1' STAR but only because I had to check something. This Chinese company is not ethical. Nothing fits... Their Wesite says all mdse is returnable if unsatisfied... BUT NOTHING is returnable! They will offer you a 40% credit on the total order, and they don't even want the clothes back! They said to just throw them away. The quality; materials; tailoring; etc., on these items are absolute GARBAGE! Anything with a pattern, or lines, doesn't match up. Items with pictures (like cats or fish or anything similar) are crooked not straight. The sewing is horrendous. Unfinished seams, open spots on the seams where it didn't get sewn, etc. I fought with them about getting a full refund, but it's hard to deal with someone in China who is used to UNHAPPY CUSTOMERS and couldn't care less that they put out inferior work on inferior materials! Any 'good' reviews that you may have read on their website were, I'm sure, written BY THEM. Worst online business EVER. Steer clear! They don't understand being ethical in their business practices. By the way... I ENDED UP SETTLING FOR A 40% CREDIT just so I would never have to have contact with them again! I'm still waiting for it to be credited at my bank! We'll see what happens!
The lesson learned: Never order online without looking at the reviews first. Respectfully submitted, V. Cyr
If you order from Ninacloak, just beware of the following:
1. They are based in China, which means considerable wait time for delivery.
2. Some of their products were poorly made - half of what I ordered had unfinished seams. Poor quality fabric.
3. Sizing is inconsistent. Some things fit, some didn't - same size.
4. Their return policy indicates you can return, but they keep trying to offer only a partial refund.
5. When I requested a return with full refund, I was given an address in China to send to. Postage to China is expensive.
I will not order from them again.
Hello! I already received my order with a good quality! I will recommend this to all my friends very accommodating customer service thankyou!
These items I order already received 1 week after I purchased to the website, all the item is fit and beautiful, and the process of my refund is fast since I have an item did not receive because out of stock, they replied to me and process the refund, and after a couple of days, I received successfully the refund. I highly recommend this website for you to order. I also order again to this website.
I ordered a really cute shirt but when it arrived it was way too small even though I ordered a size larger than I wear. The fabric was very thin. I tried to return it but you can't even get a return address. I tried to call and sent emails but could not get any response. Cheap products and no customer service!
I wish I had read reviews before ordering! Sizing is terrible, quality is terrible and customer service is terrible! Was going to return items but it would have cost me $30 to ship back (and they won't pay that) and my total order was $84, so they offered me $44 refund, so now I spent $40 on clothing I will be giving to the good will? Stay away!
I ordered two items. They shipped fast, but I only received one of the items. It was terrible quality and about 3 sizes smaller than I ordered. The material was so thin you could see through it. It was supposed to be a tunic length and had it fit, it would have barely covered my mid-drift. The only positive experience I had that others didn't was that I placed my order on 9/9 and received it on 9/22. Just goes to show you, there really is no such thing as a bargain. 18.44 x 2 for 1 shirt that is made with bandana material + 12.82 shipping. My advice is stay away! Far away!
I bought 6 items for $136. And from the start it seems like a SCAM. No tracking information and when I did receive tracking info it didn't even look legit. I got PayPal involved and I felt they gave PayPal information as if they were in touch with the buyer. I finally rec'd order after 3 months of waiting and everything about my order was wrong AND they still didn't deliver all of my items.
Paypal continues to allow them to get away with this SCAM. They should investigate a little more. If they read the reviews on here maybe they would realize what a SCAM it really is. Disappointed because the clothes are actually cute. DO NOT PURCHASE FROM NINA CLOAK. It is definitely a rip off!
My Mother bought six items of clothing from this company and they were off such poor quality and size that I attempted to return them for her. They would not pay for the postage, as most other companies do. To send them back to China, with a tracking number was going to cost me over $80. As their communication said "please send either a tracking number or proof that you have the right return address". I chose to photocopy, and send to them, the return address. I paid over $40 in return postage. That was on July the 26th 2020 and it is now September the 22nd-----three months later and upwards of 20 emails back and forth. Each time I deal with a different person and all they do is parrot that they want the tracking number. I believe that they are very shady and have no intention of giving me my mother's money back. I would NEVER recommend that anyone use this site. The sizing was absurd and the material used was almost threadbare. Not at all like their fancy online photos. I hope that this helps at least one person. STAY AWAY.
Blouses are made of poor quality poly-cotton blend, not cotton or cotton-linen as described. Skirt was labelled size M but was a XS. Two items never arrived. Three emails to customer service later, they offered a $19 refund for $100 worth of merchandise, and suggested l give the merchandise away as a gift!
I ordered 4 shirts based on the dimensions that they stated for a 2x womens blouse. The shirts are basically not a womens plus size at all. They are approximately a ladies 16-18. The communication with this company is difficult so I advise anyone who purchases from this company to go through paypal. Paypal got an immediate response from the company and the tracking information that I needed whereas I had tried several times to contact the company with no luck at all. Thankfully I had used paypal. I am going to donate the blouses because trying to send them back for a refund would cause me more frustration than the cost of the blouses is worth.
I CAN'T BELIEVE THIS COMPANY EXISTS. THEY send out clothing - poorly sewn, terrible fit - can only be used as rags- and then don't let you return it.
I wrote to customer service for a return address. They wrote back asking for more information but just like others, they must have blocked me. I can't get or give any information. DO NOT BUY FROM THEM>
I am unhappy with the quality of the material and the fitting is very bad. I am so upset that I do not trust online purchases now. I purchased it a year ago if I remember well but sharing my review now. I did not even return the items purchased but just threw it away.
I ordered a couple of woman's tops, 1 pair of sandals, and 2 pieces of jewelry. I was robbed. The quality of the material for the clothing was very thin, almost like gauze... the "sizing" was meant for a smaller asian female. I ordered XL clothing and nothing fit. The sandals were cloth and glue and when I opened the package they were already falling apart. I emailed them saying I wanted a refund, no response, I finally sent all clothing and items back to the return address on the package (with tracking). And I have notified my credit Card to refund my $128.00... I wish I read your reviews before I ordered...
Please, PLEASE do not order from NINACLOAK! You want to be ANGRY?! Order from NINACLOAK! You have a temper? You will want to beat the $#*! out of NINACLOAK. Here's the story. I ordered from Ninacloak, some blue shoes that looked good and a black blouse that has yet to be here. Do not order from this brand, they have no recognizable address, their quality is straight TRASH and none of it was worth $60. These people shouldn't even be in business. They don't even like to respond to your emails, they like to find a shortcut out when they do. Read reviews and order from locals.
Answer: Where do I return the items I do not need. I would like a return address in order to send the unwanted items back.
Answer: No, I ordered 5 tops all in XXL and only 3 of the tops fit me. The other two were too small. It took a month to receive the tops, and I have been trying for over a month now to try and return the tops that don't fit and get a refund. I doubt I will ever be able to return them and get my money back. They return address they provided me turned out to be a vacant building. They are headquartered in Hong Kong, so who do I even reach out to? Don't order from NinaCloak.
Answer: They do not give you an address of phone #, when they respond to your emails, they are very selective and when they do not have the answers, they just keep ignoring you, horrible company to make business with, stay away, I'll never buy anything else from them.
Answer: The didnt send one, and to be honest, being that cheap and fake I can understand why they're hiding