NinacloakReviews 430

Ordered 9 items, took along time to get here over 6 wks,
Nothing fit, their size charts are way off, the quality for the price, is terrible,
Donated everything, they offered for me to keep the items, and will reship everything for 40% off, already cost me $249, so that would have been another $150 thrower away,
Beware, items look great on their site,

I normally wear a size extra large so I decided to go up to sizes knowing that these companies often run small. I could not get my arms through a 2XL. So for a coat to fit me the way I would like, I would have to order a four or a 5X, if that exists. Thinking returning or exchanging is going to be a hassle, so I will give it as a gift. I actually like the code and really am sorry it was the wrong size

Told me address was undeliverable. Then wouldn't answer emails when asking for a refund. Not a upstanding company.

They provided me a boucher but I never cashed it and when I tried to use it they kept telling me that I have already used it. I asked for proof of when I used and they stopped replying my emails. Also, when I was ready to make order, they increased the prices by almost double. When i asked why, they just ignored me and stopped replying to my emails. Stay away.

Zero communication from this seller.
Impossible to reach customer service.
When your order finally ships, they do not provide a tracking number.
After placing my order, I received an email offering 20% off of my order that they had already hit my bank account for.
Horrible! Do not purchase from this company unless you enjoy being frustrated and confused!

This company has terrible customer service. The phone number is useless and email questioning how to return or exchange items is not answered. The products are shipped from Hong Kong and take extremely long to get delivered. The clothes also do not fit well and only look good in the picture.

Definately stay away! Website is nice but that is about it. Service is dispicable. Took six months to get my money refunded for items that where never deliver. And they didn't refund full amount paid.

Do not waste your money. The clothes are not US sizes and once you return ( to China), they don't refund your money. I sent back in July and now 4 months later I still don't have my refund.

I placed my order a month ago and have yet to receive it. Neither have I gotten any correspondence from them about my order. They have my money but I have no merchandise. They are not! Egit so please don't order because you will not receive any thing. I tried to call customer service and they phone rings a couple of times and then goes dead. I learned my lesson and will never order from these cheap sites again.

I ordered a number of shirts. They were way too small and poorly made. I wrote back asking for the shipping address and full refund. They refused.

This company is no good. They sent way more than I'd ordered and then refused to tell me how much they charged. The goods arrived on different dates and in differing packages. This happened in March, 2020, and I still have had no satisfaction from them.

Jad to be made by children. Sewing is pathetic and I even received a top I didnt order. Takes forever to get to you.

Quality and size were terrible! Contacted the thru paypal. They told me to keep the merchandise and they would credit me for 120.00 i spent after i closed the dispute with paypal. I did. They didnt. Paypal says sorry nothing we can do. I just told my wife we are not buying ANYTHING from chona and I am in process of closing paypal account. Never again.

I ordered and when the clothing came is poor quality and sizes are not accurate. I asked to return and they told me they would give me a store credit of 1/4 my cost and to give the clothing away t friends as gifts. It was been 3 weeks and they stopped replying to my e-mails 2 weeks ago and my account I can no longer into on their site. I keep e-mailing everyday. They need to be shutdown.

NOT GOOD, POOR QUALITY OF THE PRODUCTS, IT IS NOT WHAT IT SHOWN IN THE PICTURES. THEY DONT SEND ALL THE ITEMS YOU MIGHT LOOSE THE MONEY AND THEY ONLY RESPOND WHAT IS CONVENIENT FOR THEM IF THEY RESPOND. NEVER AGAIN. I CANT POST A PICTURE SINCE I NEVER RECEIVED THE ONE OF THE ITEMS THAT I PAID FOR.

I purchase 4 items with them and the sizes didn't fit at all for my mom and me. I reached out to the email to get the shipping address and had to go through 3 or 4 people and still didn't get the address. Now, I'm stuck with clothes that don't fit and out $100. DON'T BUY AT NINACLOAK, they will just rip you off.