NewRockies Inc

Dont buy into this... i bought thru paypal, i thought they were us company after intem did not work i opened a case, paypal needed a return tracking number... to canada! W#HAT THE FU... it shiped to me in pa. So thats $50... gone, also you cant get help from newrockies, you have to open a page on there website make a password you can send question... it takes 2-3 days to hear back, and they dont answer your question, they always answer with more questions! Its a simple 3 wires... dont work, they say your money back, butt its going to cost you $50 and i have yet to get a refund? Still waiting on paypal. Why paypal will allow this? If you have any questions forget about it! Run away as Fast as you can. If not you will wish you did.

We were out of hopes, so much money spent already changing parts until the dealer discovers it's the security and asks us for $1100 more to fix it. We had nothing left! Couldn't even borrow from the bank anymore. We have only this car a 98 Olds and had to live with it, me, my husband and 2 sons and had to go to work and buy groceries and everything. We got this pro module from newrockies in 3 installments, received it in 2 days and got the car running in a morning. We were crying of joy. We were desperate and now it's all solved and it's was so easy! Thank you NewRockies, I don't have words to say what I really want to say. You guys didn't just save our car you saved our family! THANK YOU!

This is not a review of product as much as customer service. I asked three days ago if my car could be helped with this product. Even though my 2006 Saab 97X is not listed for compatibility, most people (and mechanics) are not aware that this car is mechanically a Chevy Trailblazer with Saab finishes. It has the GM passkey III anti theft and my problems are getting worse by the day. I am in a time crunch and fairly desperate. I asked this simple question of the company and am met with silence.
*Update - I think an initial response to tell me they were looking into this would have been helpful. In the end my car is not compatible, and I am going to have a good cry.

First I got one of their module a year and a half ago and it saved my 92 Toronado and it never had problems anymore and it runs like the wind. A month ago I bought a second module for my 99 Alero and tried and didn't work and Jack and Justin in New Rockies helped me find the problem that was in the ecm. They refunded me the module immediately! I don't understand why some people in these comments say they don't refund I have lots of facebook friends that installed their module and they are as happy as children at christmas. There kind and go many miles to help you and after all that help for a month they found my real problem and refunded the module. They saved my cars twice and the second one wasn't even with their module but they did it! Guys, where do you find a company like this today! Where!?

I installed the bypass module on my 2004 Chevy Impala yesterday; it started up on the first try (the instructions say it may need the relearn procedure, but mine didn't), which means it probably worked. It was able to start previously, but I would tend to get passlock failure during dramatic temperature changes like in the spring or fall prior to the module. Time will tell if this is a permanent fix, but I'm very happy with it so far

My one complaint is that you have to access the BCM wires to install, which was not easy for me. This would earn five stars if only, instead of having to splice in wires, we could have a kind of 'intermediate' plug, in between the BCM and wires to manage the signal. That would dramatically reduce the time required to install. Not sure if that would even be possible though.

But aside from that, it seems to work great and I have no real complaints. It took me about 3 hours to install due to location, but it was worth it. I will update if the problem comes back.

Support was exceptional. I received a tracking number and a link to their installation instructions via email, and even an email notification on its arrival.

Happy that NewRockies Inc gave me a complete refund, even though I had passed their 30 day refund period.

Modules do not work all the time, and tech support is terrible only can communicate with e-mail so when you have a problem could take days for a response and is real short and brief. Only reason I am giving two stars is because they have work for me in the past but not the last two times?

After many attempts to bypass the VATS and dreaded 'Starting Disabled' message with the Pro Module, I finally returned it for a refund. The installation instructions did not match the wiring on this car, particularly for the TDM connection. Since returning it, my mechanic got the car running again by installing a new Passkey Decoder Module. I gave them 2 stars even though this module was not useful, because of the many efforts by Jack in tech support to try and make it work. Also, the refund process was quick and easy with a return PO Box in the US. This may work on some cars, but it didn't on mine.

This wasn't the fix for me because I had problems with my ECM on my 2009 GMC savana. Newrockies doesn't have a phone number you can call but they do e-mail you back usually within 24 hrs. Jack was helpful in troubleshooting any issue but in the end it was a problem that their module couldn't fix, Justin made sure the refund process went smoothly. So to conclude Newrockies IS NOT A SCAM and I would do business with them again. Scott lipscomb

My 2000 Jimmy one morning all of a sudden wouldn't run anymore I tried everything and new ignition a new starter switch I tried resetting the passlock numerous amount of times each time I was just banging my head against the wall. And then I found this promod I wasn't sure if it was what I needed I talk to customer support they were so helpful. I received my package quickly I followed the instructions when I was done I did the relearn and all of a sudden my vehicle was running I couldn't be any happier every time I stick the key and now it starts thank you so much

I ORDERED THIS BYPASS MODULE FOR MY CHEVY. DONT LET THE AD MISLEAD YOU. IT COMES WITH NO INSTRUCTIONS. YOU HAVE TO GO TO THEIR WEBSITE FOR INSTRUCTIONS. AND MORE THAN LIKEY THEY ARE NOT CORRECT. I WENT BACK N FORTH WITH THEIR SO CALLED TECH SUPPORT FOR 3 DAYS AND NEVER COULD GET THE CORRECT INSTRUCTIONS FOR MY CAR. THEN THIS GUY SENT PHOTOS TELLING ME THAT THIS IS WHATS IN MY CAR. HOWEVER THATS NOT WAS EXISTING IN MY CAR. HE TRIED TO ACT LIKE I DIDNT KNOW WHAT WAS THERE AND WHAT WASNT. I FINALLY SAID $#*! IT. AND STARTED THE RETURN PROCESS. BUY THIS PIECE OF $#*! AT YOUR OWN RISK! CHECK THE COMPATIBILITY LIST CAREFULLY. DONT LET THESE BOZO'S TELL YOU IT WILL WORK ON YOUR CAR. THEY DONT CARE IF IT HELPS YOU OR NOT. THEY'RE JUST TRYING TO SELL YOU SOMETHING YOU MAY NOT ACTUALLY NEED.
*** Check all your plug connections on the steering column, turned out that I had a loose plug connection on the top of the steering column, wedged in a piece of a ziptie to make the plug fit snuggly, and my car started right up. So check all connections.

Regarding the Bad Reviews left by Gordon, Kim & Will.
Folks, if you are visiting Sitejabber, you are here for only one reason. Your vehicle won't crank up or cranks up and dies. You have been quoted a ridiculous price to 'Fix" it or told it can't be fixed. Either way, you are here for 'Reviews' both: Bad & Good alike prior to considering to pull the trigger and investing in a product advertised to fully bypass faulty security systems for vehicles listed on NEWROCKIES Home Page. Sadly, you'll notice that three people out of thousands took time to write what they wanted readers to take-away as 'bad' experiences. I for one (out of thousands of customers) can personally attest to the following facts: the NEWROCKIES, INC. Team will respond to those that start a Ticket or click on Contact US. The PRO Module is NOT a waste of money. It is definitely NOT a scam. How do I know? Because, my 1995 Buick LeSabre Limited with 62,500 original miles roared back to life this week after installing the PRO 5 Module. Because, I have submitted a Ticket Request asking technical questions prior to installing and received a reply. Because, if it was a scam, I'd be writing about it being one. If you want to give your vehicle (or your customer's vehicles) a second life, ignore these three and be done.
*Tip - get a squeeze type wire-stripper (one that grabs the tip of the wire vs the type you put the wire in and pull) because you'll be way up in the dash with little wiggle room.
*Tip - before cutting any wires, disconnect the negative battery terminal so you don't accidentally short something out.
*Tip - solder your connections if possible.
*Tip - before turning the key, perform a continuity check on every single fuse you can find. If you have replaced your ignition cylinder, check that you have replaced the VATS/Airbag fuse.
*Tip - before turning the key, check that the battery is charged (that includes a load test {$20.00@ Harbor Freight}, just because it shows 12.2 volts doesn't mean it's a good battery).
*Tip - before turning the key, find the location of the Starter Relay. You might end up having to have someone touch it while you turn the key to see if it clicks. (Clicks are good).
*Tip - before taking time to write a bad review, check and see if it's you vs. the product. You can't fix stupid, but you can darn sure fix a faulty security system with the NEWROCKIES, INC., PRO Module.
Thanks,
Tom G. In Texas - 1995 Buick LeSabre Limited