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Dont buy into this... i bought thru paypal, i thought they were us company after intem did not work i opened a case, paypal needed a return tracking number... to canada! W#HAT THE FU... it shiped to me in pa. So thats $50... gone, also you cant get help from newrockies, you have to open a page on there website make a password you can send question... it takes 2-3 days to hear back, and they dont answer your question, they always answer with more questions! Its a simple 3 wires... dont work, they say your money back, butt its going to cost you $50 and i have yet to get a refund? Still waiting on paypal. Why paypal will allow this? If you have any questions forget about it! Run away as Fast as you can. If not you will wish you did.
Will C.'s review of NewRockies Inc earned 5 Very Helpful votes
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For the last 10 days I have been trying to get clear instructions on how to hook this thing up....
Modules do not work all the time, and tech support is terrible only can communicate with e-mail...
Unfortunately this instance was a failure on both sides. We here at NEWROCKIES understand that there is inevitably going to be customers that want to return the PRO Module for whatever reason. In this specific case, i followed the tech support ticket line and it appeared to be a misdiagnosis of original issue. We determined this via the ticket. (That's why we ask so many questions) This happens, and we have an avenue for these customers to take. We are normally notified of a customer wanting a return via the ticket system/contact us button. We then provide a link for RMA as well as a local address to ship to. We even included a return address in the ticket conversation with this customer.
In this case the customer decided to step around our process and started a PayPal dispute. PayPal then decides what happens, when, and where you can return to. NEWROCKIES is a Canadian Federal company and our address filed with PayPal is indeed Canadian. This is where the return to Canada came from. It is not our normal process, but was forced upon us by the dispute. We agreed to a return for refund via PayPal dispute, and the customer was refunded.
I advise any customers who have questions or concerns to contact us (http://newrockies.com/contact-newrockies/) and we will be able to work them out in a timely manner. NEWROCKIES has a 30 day No Questions Asked policy. We accept any returns in 30 days from delivery without question. This customer was well within the 30 days and return for refund would not have been an issue at all. Ultimately our goal is to help customers get their vehicles running for a low cost as opposed to the dealer fix. If this result isn't achieved, we will always accept return for refund.