NewFrog

I bought a product which was discontinued by the manufacturer before they removed from their site and was not in their stock. I've exchanged messages with their customer service for two months. After this period I requested the cancellation of my order and a full refund to my PayPal account, which was promptly arranged.So although I recognize that they could have prevented the inconvenience, their response was always fast and very courteous. Thus, I would buy there again.

I've been using Newfrog for years but no more!
Purchased a security camera that arrived faulty -was asked to provide a video of the faulty camera not working when hooked up, which I did after 3 emails stating that they did not get the video or could not open the video, they said take it to a camera company at my expense to check it. I will not do this at my expense as there is supposed to be a warranty for this equipment, was quite happy to send back but now no response from my Emails. Well no surprise! Do not buy from Newfrog as they do not honour any warranty.

Second significant order from this company. First went well. Ordered an outdoor security camera as part of the second order - yet to arrive- Almost immediately after ordering camera went on sale for 30% less - significant amount. Requested a credit as I didnt even (and still dont) have the camera. Emails back and fourth. I write well and clearly. They respond with the "NO HABLA" and just say wait another week like its a delivery issue. NEVER AGAIN EVER

"RECEIVED DAMAGED PRODUCT" I WOULD NEVER RECOMMEND NEWFROG. THE MIRROR DASH CAMERA I RECEIVED WAS SMASHED. I SENT THEM OVER 8 PICTURES THE DAY I RECEIVED IT AND ALL THEY OFFERED WAS ($5 AND TOLD TO FIND ANOTHER BOX) (((I EMAILED THEM OVER 20 TIMES)))) I FINALLY HAD TO FILE A CLAIM AGAINST THEM WITH PAY PAL, "WHICH I NOW WON" BUT I WILL HAVE TO PAY RETURN FOR A BROKEN, DAMAGED ITEM... NEVER AGAIN! STAY FAR AWAY FROM "HORRIBLE" NEWFROG
<<>>

Items never shipped/received. Always told via email to keep waiting. It's been almost 2 yrs. Now and nothing. They now will not answer emails, issue a refund or ship what I already paid for. There is not telephone number by which to contact them. Do not buy from this place.

I'm convinced that the negative reviews are true and therefore you have to be very careful, but with me everything went well, without problems.
Because an item was not available, they asked me to refund it and they actually did this quickly.
It took some weeks for the package to arrive (standard airmail to Europe, no tracking), and therefore I sent an email to the customer service. I got a fairly quick and good response about the date when they sent the package and that it can take up to 30 days.
The lesser was that one of the items I ordered (a decent looking flashlight) already became useless within 3 weeks while just used it 3 or 4 times (button mechanism broke and too difficult too repair).

My order was placed on December 28,2015, and today is April 9,2016 - still didn't receive it. Is there a number to call in? Sent an email on February 18,2016 and no answer to my email. Re-sent another one today, but not sure if I ever get an answer or the ordered items (or a refund, for that matter). Prices are decent, but the risk of non-getting the items is much higher. I would stay away from purchasing from Newfrog. Also, is there a way to "unsubscribe" from their emails? It looks like the only way is to mark them as "scam", which they probably are...

Super fast shipping considering the items shipped from China. Less than two weeks from ordering to delivery. Items ordered were as described and an incredible bargain. I contacted customer service after a week as I had not received an email. They replied promptly with my order details. Upon checking I actually did receive all the info and tracking info as well except it was flagged and went to my Spam filter. Great company, service, shipping and deals.

I ordered an item based on the online description and received something else. At first it took ages to get them to understand their error and in the end they didn't refund the full shipping costs as they had previously promised they would do. They reply to emails be repeating the same nonsense and by not addressing the points raised. They asked me to return everything so it can be tracked which cost me £49.98 but only refunded me £15. I am out of pocket by £34.98 which they refuse to refund me. Their excuse was that they agreed to refund half the shipping costs but when I challenged them to demonstrate when they had made this offer ( which I would never have accepted anyway since the whole thing is their mistake and not mine), they did not furnish me with proof (as they don't have any). I want everyone to know that they are a bad seller/retailer.

I would give them ZERO stars if possible. I ordered two chargers. WELL after the time they should have gotten to me, they didn't arrive. I asked them to check with the shipper. Instead they kept asking ME to look around outside and even go to my post office to check. I did what they asked. After a couple of back and forth emails where they would ask me to do those things AGAIN, I finally was fed up and asked for my money back. I had already bought a different charger another way. They asked me to wait until November so they could file a claim with the shipper. Again I complied. November gets here and they tell me it's not their fault that I didn't get my product but they're willing to do me the courtesy of giving me 80% back or a resend of the merchandise. TOTALLY UNACCEPTABLE ESPECIALLY after all the hoops I jumped through.

I have bought from them several times and have been happy with my purchases. The last two purchases, not so good. One of them was clearly fraudulent. It was a radar detector that detects nothing. There are hardly any parts inside except to make the LEDS on the exterior. You Tube has a video disclosing this, yet NewFrog continues to sell this product. The other purchase was a car video recorder. It is horrible! I tried to contact NewFrog on both items and was told to take a video of them. A video? Of What?
I have since stopped purchasing from this company and, unless you like taking a risk, I would strongly reconsider any major purchases.

Site sells only oversees Fakes.
The company is based here in the United States they claim well there website is and of all things its hosted by Amazon. Makes one wonder.! I digress they are actually located in Hong Kong, and the items are made there and sold here as authentic and are not. Most fakes sold try and sneak under the radar, not these guys they have a whole site that appears to sell fakes only. I am basing this on my own experiences and this is my opinion.
This has to be one of the worst online companies. Please do not use them, the positive reviews are fake