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NewFrog
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NewFrog

newfrog.com
Australia
1 review
0 helpful votes
Follow Samantha D.
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Definately look forward to every nite relaxing and spending hours scrolling through any item and every item. Things I havnt even seen before! Worth a look u will end up with a wish list longer then santas..

Date of experience: December 11, 2016
Iowa
12 reviews
25 helpful votes
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I have bought several items from Newfrog and all have been good quality, and worked real well, matter of fact, I'm still using everything I bought from them. And their prices are really low compared to local prices

Date of experience: December 11, 2016
Crouse W. NewFrog Rep
over a year old

Good comment is a reward which inspires us to try our best to satisfy the demand of our customer, thanks you.

Canada
1 review
0 helpful votes
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Thank you
December 12, 2016

For all the items I purchased from you I have never had a problem. The battery booster I bought saved me more then I paid for it when my headlights were left on. All the items were free shipping and that is awesome. Thank You

Date of experience: December 11, 2016
Qatar
1 review
3 helpful votes
Follow Kamel I.
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As the site title says it is one of the best shopping sites for "new" and exclusive gadget, usually if I'm looking for anything I start with newfrog.com and I always find more than what I'm lokking for. This site provides a rich experience for any shopper and you can always shop with confidence.

Date of experience: December 11, 2016
Crouse W. NewFrog Rep
over a year old

Thanks for your comment, we will work hard to offer better and better service to our beloved customers.

Oklahoma
1 review
0 helpful votes
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Everything I have purchased was really inexpensive. Shipment is quick! The items I have bought arrived in Great shape. If I am in the the market for something I go here first to look for the item. It the best place to look for electronic and home use items. Thanks!

Date of experience: December 11, 2016
Illinois
1 review
2 helpful votes
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I've ordered a 29 in 1 tool bracelet. Hoping it comes in time for a present! Didn't receive any type of confirmation which is concerning. If it's received in a timely manner I will upgrade my rating. If not, I'll contact my card company and attorney general. I truly hope it works out well. They seem to have cool stuff.

Date of experience: November 27, 2018
Tunisia
15 reviews
45 helpful votes
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Purchased a few times from this website. Their prices are pretty cheap (typical online China-made store) but their shipping is ridiculously slow, I have never had an item arrive in under 7 weeks! Other than that it is OK, but nothing more.

Date of experience: March 19, 2016
Pennsylvania
1 review
2 helpful votes
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Placed an order 1/2/19,25 days later no product and still en route. If you need something and in a hurry, this website is not for you if all products come from the same place

Date of experience: January 27, 2019
Louisiana
9 reviews
24 helpful votes
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You better watch them!
November 14, 2016

I have bought from them several times and have been happy with my purchases. The last two purchases, not so good. One of them was clearly fraudulent. It was a radar detector that detects nothing. There are hardly any parts inside except to make the LEDS on the exterior. You Tube has a video disclosing this, yet NewFrog continues to sell this product. The other purchase was a car video recorder. It is horrible! I tried to contact NewFrog on both items and was told to take a video of them. A video? Of What?
I have since stopped purchasing from this company and, unless you like taking a risk, I would strongly reconsider any major purchases.

Date of experience: November 14, 2016
Crouse W. NewFrog Rep
over a year old

Really sorry for the trouble. The reason why we need the video or picture is to give it to our quality department to check our stock and avoid the same problem in future. And we really want to solve the problem for you. Pls kindly contact us through our website. Best regards.

Oregon
5 reviews
35 helpful votes
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Site sells only oversees Fakes.
The company is based here in the United States they claim well there website is and of all things its hosted by Amazon. Makes one wonder.! I digress they are actually located in Hong Kong, and the items are made there and sold here as authentic and are not. Most fakes sold try and sneak under the radar, not these guys they have a whole site that appears to sell fakes only. I am basing this on my own experiences and this is my opinion.
This has to be one of the worst online companies. Please do not use them, the positive reviews are fake

Date of experience: August 6, 2018
Canada
4 reviews
9 helpful votes
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Factory Rejects
March 20, 2018

I ordered two items to try them out. The VGA switch severely reduces the available resolution, and the MP3 player is so bad you can hardly tell if the battery is in. Of course, they want the bag the first item came in, so I can't return it. Testing the stuff was the last time I'll waste on these crooks.

Date of experience: March 20, 2018
Texas
1 review
3 helpful votes
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Recently i bought one Comfast CF-926AC V2 USB 3 WiFi adaptor, when i connect the computer my laptop and desktop becomes dead. I contact customer service to refund my money and request to return the item, But their response was too bad and they didn't do anything for me and just kidding me and ask to repair my computer. I strongly suggest you guys not to buy from here.

Date of experience: January 25, 2019
Algeria
3 reviews
11 helpful votes
Follow Azeddine G.
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I used to do e-shopping for many years, without any problems. More than 2 months ago, I tried the www.newfrog.com site and I really was shocked. I bought the following item:
Item: Mini Portable Car GPS Locator Tracker
Order #: *******3414
SKU: *******. 01
Price with INSURANCE: $18.31

I'm still waiting for it!

I contacted them via email, through their support... they never answer!

I really don't recommend that site for anyone!

NB: their chat support is always offline.

Date of experience: July 8, 2017
Singapore
1 review
3 helpful votes
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Very hopeless seller. Do not buy from them. Customer Service officer Russell claimed that item had arrived at destination country on June 27th 2018 and till now has not arrived. Asked for refund and no response. Dishonest and evasive.

Date of experience: July 23, 2018
Poland
1 review
1 helpful vote
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I have bought two items. I have NEVER seen them or money back! Always the same answer: "Oh honey! You did not get it? Because you are our special client we will send you money back. But first please wait bit longer" So I'm waiting - FIVE MONTH. Read the title before U buy anything from Newfrog!

Date of experience: October 16, 2017
GB
1 review
3 helpful votes
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Do not buy! Had a good one used to compare!
Pressure set is 14 psi over set pressure. Pump struggled. Offered me £8 pounds and keep the pump. Gave me £4 and ask for full feed back. Want a full refund for this danger pump and as for keeping it, why should i scrap is junk!

Date of experience: April 25, 2017
Illinois
1 review
2 helpful votes
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Junk
November 15, 2018

289.00 underwater camera is defective. Told me to have it fixed at local repair shop and would be refunded the cost. Ya right! Then not allowing a return. Save your money they sell junk

Date of experience: November 15, 2018
GB
1 review
0 helpful votes
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Ordered spectacle magnifiers 20x magnification. Eventually arrived, 1 of 2 lights dead, put them on to test and found that anything I wanted to look at had to be only 18mm from the lens, no room for tools and far to close to use both eyes, which is the basic purpose of the design. I cannot understand why any company can make or sell something so appallingly bad.
I have claimed a refund, what do you think my chances are?

Date of experience: January 25, 2018
California
1 review
4 helpful votes
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Sent a pair of "flood lights" with very weak beams. Asked for a refund, as allowed in their terms and conditions, and was given a long run around and no refund. Terrible customer service. Do not buy from them. Not honorable!

Date of experience: April 14, 2017
California
1 review
1 helpful vote
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It said can detect microwave and TV radiation, but it show 0.00 all the time, I took a picture to show them. They ask me to local store to check, I ask for return, since then, they never response.

Date of experience: May 4, 2019

Overview

NewFrog has a rating of 2.7 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewFrog most frequently mention customer service and tracking number. NewFrog ranks 591st among Marketplace sites.

service
10
value
10
shipping
10
returns
7
quality
10