NewFrog Questions & Answers

Question 1

Question:

Q: 30000224531 order date: october 18, 2016 it is now 12/12/2016 and i still have not received this order. i wrote to new frog and no answer. i will now be calling the credit card company. 1 day, 21 hours ago crousew1 crouse w. [newfrog rep] a: dear chuck, really sorry that you still not received your order. it must be something wrong during the delivery. would you like to accept a resend or refund of this order? and could you pls kindly tell us where you sent the message? looking forward to your early reply. best regards. carry site jabber will not let me respond to the question so here is a new post, please issue a refund. Q: 30000224531 order date: october 18, 2016 it is now 12/12/2016 and i still have not received this order. i wrote to new frog and no answer. i will now be calling the credit card company. 1 day, 21 hours ago crousew1 crouse w. [newfrog rep] a: dear chuck, really sorry that you still not received your order. it must be something wrong during the delivery. would you like to accept a resend or refund of this order? and could you pls kindly tell us where you sent the message? looking forward to your early reply. best regards. carry site jabber will not let me respond to the question so here is a new post, please issue a refund.

Answer · 2016-12-14T07:03Z

Answer:

Dear Chuck, We have refunded to your credit card. It will take 3-7 days to arrive your account. Pls kindly wait. We sincerely apologize for any inconvenience caused. Best regards Carry

By Crouse W., over a year old

Question 2

Question:

Order number 30000235715 placed nov 12. when do i receive this? Order number 30000235715 placed nov 12. when do i receive this?

Answer · 2016-12-11T11:34Z

Dear andrew davis, Do not worry. Sometimes it will take a little longer to deliver. Please kindly wait some more days. It will arrive soon. Yours faithfully, Carry

Question 3

Question:

Any chance that i will ever get my order or the refund (or at least a reply to my emails)i? the order was placed on december 28,2015, it has been 4 month and i have received only 2 items out of 7. order #30000086669 (placed on december 28,2015 1:35:17 pm pst). Any chance that i will ever get my order or the refund (or at least a reply to my emails)i? the order was placed on december 28,2015, it has been 4 month and i have received only 2 items out of 7. order #30000086669 (placed on december 28,2015 1:35:17 pm pst).

Answer · 2016-12-11T11:29Z

Dear Ian Toma, Really sorry that you still not received the rest items of the order. We will provide the refund to your paypal account. Here confirm with you the paypal account you used. Have you changed it? And we have sent an email to you confirm the account. Pls kindly reply us. Looking forward to your early reply. Best regards. Carry

Question 4

Question:

I have bought some items and i never received the order number, or an email confirmation. i have sent several emails to enquire. but i have only got one reply stating they cannot find my order. only record i have is on my creditcard statement of payment made to new frog. I have bought some items and i never received the order number, or an email confirmation. i have sent several emails to enquire. but i have only got one reply stating they cannot find my order. only record i have is on my creditcard statement of payment made to new frog.

Answer · 2016-12-11T11:09Z

Dear pradeep, How are you? Really sorry for the trouble. Now have you received the order you inquiried? We sincerely apologize for any inconvenience caused. And we will try our best to improve our service. Best regards. Carry

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