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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Not received my shoes, can not get to help line, I think this company is
Fraudulent, I think I got scammed, can not submit photo, since I did not receive a thing, Ordered early March,
They have suggested it is reasonable to wait over 100 days for your order. Every time I have tried to contact them, they give me the same script. It doesn't matter what I asked. I will never order from them again.
Hi Adrienne W., we're sorry to hear this. Newchic always considers customer as first priority. We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. However, in some rare cases, the order may be get delayed during the worldwide transit process. Contact us on Messenger if you need our assistance. Or contact us by email to vipservice@newchic.com along with your order number. We would be delighted to help you!
I ordered 2 shirts from Newchic on March 9,2020. Today is May 1,2020. I haven't received the shirts or any notification as to the order status. They don't answer my emails. I have tried to chat with them on their website. No one will come online to talk. I just get a message saying I am first in the queue and have only 3 more minutes to wait. I have waited as long as 25 minutes while this message was onscreen.
MY ADVICE: DO NOT ORDER FROM THIS COMPANY! THEY HAVE STOLEN ABOUT $60 FROM ME. I AM JUST GLAD THAT MY ORDER WASN'T FOR MORE MONEY THAN THIS 60 BUCKS.
WHAT I'VE SAID HERE IS 100% TRUE. I'M NOT AN ANGRY EX-EMPLOYEE OR HAVE ANY OTHER AGENDA.
SOME OTHER REVIEWER COMMENTED: "THIS COMPANY SUCKS." I SECOND THAT.
Hi, JD B. We understand your concern about the delivery of your orders. Please log into your Newchic Account and see your real-time order status/Order Tracking once shipped out. The orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
And we would like to know more about it to provide support. We have sent you a private message here and trying our best to help. Or contact us by email to vipservice@newchic.com.
Took a month to get it and clothes don't look anything like website, does not state it is coming from China, which I never would have ordered it. I am trying to return all that I ordered and no one is calling me back or emailing me back. They are saying they will take returns within 30 days but it takes a month to get the stuff
Hi, V S. We're sorry to see this! Items shipped from Newchic can be returned within 30 days of receipt of shipment and full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html As the product you have received does not meet the information on the product page, please contact us with the details of the issue by email to vipservice@newchic.com.
This company sucks. They sent me clothing that was supposed to be XXL and it came as XXS. When I wrote them to say that I wanted a refund, they responded with the following -
"We are very sorry for receiving the unfitting items. As you may be aware, there is no mandatory clothing size or labeling standard. Individual manufacturers have always deviated from them, sometimes significantly. They are not consistent. Which caused by material, shape, stylish etc. Thus normally when shopping in the shoe shop, shop allows try it before buy it. That's the reason we put a size chart on every product page. What we recommend is that you take your own physical measurement and find a suitable size from the size chart on the product page."
Basically don't trust them. Also their website said to reach out to customer service to get a return label, which I did, and they said that if I want to make a return - I need to do the appropriate things. I'm filing a complaint with the BBB as well as my bank.
Can you trust anything from China? I think not.
Hi, Antouan B. We're sorry to see this! By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Please contact us with the details of the issue you're having by email to vipservice@newchic.com.
We will escalate your case and our senior customer service agents will be with you. Thanks a lot!
My item wasn't even shipped for 10 days and then took nearly 2 Months to reach me. That this outfit is based in China isn't made clear until AFTER you place your order! Online ads make no mention of that. Beware this business!
Hi John T. We are registered in Hong Kong and learn more about us: https://www.newchic.com/about-us-hc171.html Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria. Contact us on Messenger if you need our assistance. Or contact us by email to vipservice@newchic.com.
Never visited or heard of them but somehow got on their mailing list. Only way possible is if they bought the list from malicious source. Tells a lot about them.
Hi, Dejan P. Newchic is a legal company that serves customers from over 220 countries and regions around the globe. Learn more: https://www.newchic.com/about-us-hc171.html And we would like to know more about it to provide support. Please contact us with the details of the issue by email to vipservice@newchic.com.
I ordered a Medium sized Hoodie last January, it arrived middle of April, never in a million years is this a medium size! It would barely fit a child. I went online to apply for a refund and was told that I would have to mail it back to China and pay the shipping charge, so now I am out of pocket for the cost of shipping to me and the cost of returning the item. I do all of my shopping online and I can honestly say that this is without doubt the worse company I have ever had to deal with! I will never use them again.
Hi, Alan P. We're sorry to see this! Newchic always considers customer as first priority. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). Please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com.
I have never experienced with any company online that i purchased from. Before i found out about this place, i thought WISH was the worst,, but now? This place takes the cake... i have ordered an item in first week of March. Til this day 4/15/2000 i still haven't seen it. I called Customer service and they told me to wait and it will come. So i waited and still nothing happened. So i called them back again. She had the nerve to ask me" what is the reason i want it so bad?" first of all. I dont think thats none of your business second i ordered this hoping i can wear it while its still cold here, and seeming we are into summer, which i have no use for it in the summer.
Hi, steven v. Sorry to know about the unpleasant experience you've had with your recent orders. Please log into your Newchic Account and see your real-time order status. We'd like to take a closer look at this and assist you accordingly, kindly share your details including the order number by email to vipservice@newchic.com. We'll be more than happy to help!
Paid for expedited shipping and my order has yet to arrive 30 days later. Have contacted customer service and they do not provide any tracking information only state the order has shipped. Refuse to issue refund for expedited shipping charge. Not worth the hassle, shop elsewhere.
Hi ryan s., we do get your disappointment. Please log into your Newchic Account and see your real-time order status. And we would like to know more about it to provide support. We have sent you a private message here and trying our best to help. Or contact us by email to vipservice@newchic.com.
Ordered item and was not given a delivery date. After 20 days and no delivery date I contacted them through email and was given a April 11-15 date. Now as of today, they state it was delivered March 23 rd.
Order # *******
DO NOT ORDER FROM THEM.
Hi, Jose C. Sorry to know about the unpleasant experience you've had with your recent orders. We would like to know more about it to provide support. We have sent you a private message here and trying our best to help. Or contact us by email to vipservice@newchic.com along with your order number. We would be delighted to help you!
This is a very dishonest and disreputable retailer. They treat customers unfairly and have horrible Customer Service! I will never order from them again and I advised everyone that reads this to do the same! If anyone thinks this is a friendly site must be smoking something and should share it.
Hi D Y., we're sorry to hear this! Newchic always considers customer as first priority. We would like to escalate your case to our senior customer service agent. Please contact us with the details of the issue by email to vipservice@newchic.com.
Buyer beware.
1. The shipping took 3 weeks for delivery
2. I ordered the wrong size (my Mistake)
3 Return is to an address in China
4. Return shipping to China is $ 35.00 (Therefore not worth it)
5. The shoes are not great
6. The Shoes smell like rotten eggs
Hi Ken E., we're sorry to hear this! It is normal that the new product has a specific smell because of the long shipping time. The warehouse that accepts the return package is located in China, where we have professionals to inspect the items returned.
And we would like to know more about it to provide support. Drop us a message including the order number by sending E-mail to cservice@newchic.com, with typical response time 24 hours. Or via Messenger so we can assist you further. Hope to hear from you soon!
I received a blouse from this company and it was horrible quality and much too large. I found out that to return it I had to send it back to CHINA! I found this out after spending 1/2 hour trying to get information from their customer service. I will never deal with them again and will donate the blouse to the Salvation Army.
Hi, Joanne Y. We're sorry to see this! We stand behind the quality of our products and full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html Should you wish to discuss the matter further, please contact us with the details of the issue by email to vipservice@newchic.com. We will offer you a reasonable solution. Thanks a lot!
Terrible company.
I ordered some trousers which arrived and were faulty. Everytime you speak with their customer services team you get someone new, meaning you have to go back and forth an infuriating amount of times to get any answers.
After first asking for a photo of the damaged item, they then asked me to return it. They only refunded me after I persistently chased them. Now they're refusing to refund the return postage cost even though the item was faulty. It even states on their own website that they cover the return postage cost of faulty items. Refusing to do this is also against the law.
I seriously advise you to stay away from this company.
Hi, Tom J., we're sorry to hear what happened. Newchic always considers customer as first priority. Should you wish to discuss the matter further, please don't hesitate to contact us here or from the Messenger ( or here https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2). We will also conduct a review of the relevant parties involved in your case. Thanks a lot!
I have ordered 2 items great looking on the picture but reality was disappointing. I wouldn't order anything from this web site if I would know it is not from America but it is from China. The quality of there tops is poor.
Hi. Julia S. We're sorry to see this! We stand behind the quality of our products and hope you'll talk with us on Messenger or contact us by email to vipservice@newchic.com if the product you have received does not meet the information on the product page. We'll be more than happy to help!
Very bad service. I ordered two shirts the 2nd of January, because I really liked the products. Not only did they not arrive, (its the 4th of February now) but they refuse to refund my money, always saying someone will contact me in 24-48 hours, which they never do. My order number
Is *******. I strongly recommend not to order from this site. I was very polite through the process, but the service they offer is just horrible.
Hi Abraham A., we're sorry to hear this! And we would like to know more about it to provide support. We have sent you a private message and trying our best to help. We will also conduct a review of the relevant staffs involved in this case and offer you the best solution accordingly. You can also contact us by sending E-mail to cservice@newchic.com, with typical response time 24 hours. Thanks!
I have made a order of shoes since November but it has never arrived. When I track it says it is Port Elizabeth but the other day it changes to Johannesburg.
I am based in King Williams Town, Eastern Cape, South Africa.
Hi, Nelisa Y. Sorry to know about the unpleasant experience you've had with your recent orders. We'd like to take a closer look at this and assist you accordingly, kindly share your details including the order number from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. Hope to hear from you soon!
DO NOT BUY IF THERE IS ANY CHANCE YOU MAY NEED AN EXCHANGE OR REFUND.
I spent 3 weeks trying to get a refund, initially with NO RESPONSE to any of my emails to newchic.com. Finally opened a PayPal Dispute and got an answer from them. They mucked me around for another week or 2 of emails and delays before agreeing to a 'partial refund' but only if I 'closed the PayPal Dispute. I argued against this, even seeking PayPal's advice (they said don't do it) but was pushed to the wall by their stalemate. In retrospect I realise I should have Escalated the Claim with PayPal but silly me, I trusted them, and just wanted it to be over. Of course once I closed the PayPal Dispute - no refund! Emailed a few more times to which every email said 'wait a few days' / wait 12 hours etc. etc. Etc. SOOOO FRUSTRATING. Lost my money.
Hi M M., we're sorry to hear this! And we would like to know more about it to provide support. Drop us a message including the order number via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will conduct a review of the relevant parties involved in this. Hope to hear from you soon!
I've always received good customer service from the newchic at Best Buy. I would like to purchase a bag or anything else that always helps me, customer manager. Even if there was a problem with something I purchased. If I notified them timely. They made it right.
Hi Schuyler E., we love to hear this. We'll be sure to share your feedback with our team. Thanks for letting us know so we can show recognition where it is due.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Johanna R., we do get your disappointment. Please log into your Newchic Account and see your real-time order status. Usually the package will be delivered on time based on the shipping method from the shipping date. Or contact us by email to vipservice@newchic.com along with your order number. We'll be more than happy to help!