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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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My point of view has not changed. To the would-be consumers of NewChic, look for products elsewhere. Warning, your money will be entangled and you will get nothing. Look at the photos I've already supplied. NewChic is trying to save face.
Bought masks on April 4 as of June 17, have not received them. Newchic lies and lies. DON'T purchase.
They sent my package to the wrong address! You email them their customer service is atrocious! It's the same generic email we can't change the address once shipped! But you look at the tracking it's been sitting in their warehouse waiting to be picked up for over a week! No refund, no new package sent to my address just a big oh well we messed up but not going to fix it. I had to dispute the charge with my bank to get my money back! This is the worse company I've ever dealt with never again!
Hello Jeremy J. I'm really sorry to hear this news. The delivery address is the one you chose when you placed the order. We cannot change the address of the order that has been delivered to the logistics company. Hope to get your understanding. In order to better solve your problem, please contact us via email: vipservice@newchic. Com
They offer products for sale they do not have and cannot expect to get for weeks or longer. They hide the fact they are in China because of course, if you knew, you would not buy from them. They took my money instantly (weeks ago) but refuse to refund it for several days. They respond to angry customers with scripted nonsense.
Hello David K. We're very sorry to hear that the product will be shipped on the available date according to the attributes you selected. We sincerely hope that you can contact us through email: vipservice@newchic. Com. We will solve the problem for you wholeheartedly! Thanks a lot!
I loved the look of the clothes so I ordered some things for my summer activities, it is June 16th and nothing yet. I have no idea if the clothes will fit. I don't know if I will ever get my order. I wish I had read these reviews and not ordered from them. At least at Walmart I could save money and bring it home. But all my money is tied up in China now.
Hi Dorcey P. I know very well how frustrating it is for you. The delay is caused by uncontrollable logistics. I hope you can contact us through email: vipservice@newchic. Com and solve the problem for you.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
Hello Roberta B. We are very sorry for the delay of your parcel logistics due to the irregular update of the logistics company and the impact of customs, weather, epidemic and other reasons. We sincerely hope you can contact us through email: vipservice@newchic.com, we do our best to provide you with a solution.
They lie on their site and then your cart adds up to 20-30% more than it should be on the last page where you complete your order. I did my cart twice, noticed my coupon said one number but the total price had increased by almost 50.00. I had a 40% discount coupon and started a chat. I was told the coupon was for non-promotional items only. So I went back and pick items that did not show their price was lowered, until the last page and I was then charged full price for them because I had the coupon and in order to use it they add up the full price of the original item, which was never shown on the browsing page. It is consistent and it is ripping people off. They outright practice consumer fraud everytime you shop with a coupon. The numbers do not add up.
Hello Marietta W. We are very sorry for the trouble brought to you. The price will fluctuate according to product promotion, currency and time at any time. Coupons and points are currently only available for non-promotional items, and more details are available on the website. If you have further questions, please feel free to contact us via email: vipservice@newchic. Com Thanks a lot!
So I placed 2 orders on 05/17/20, one order for alcohol wipes and another order for face masks. It took over 40 days to receive the alcohol wipes and I have still not received the face masks and it has been over 55 days. Tried navigating through their customer service chat and messaging but couldn't get through. Their phone number listed on their website does not work. I have had no issues with all the other online companys I have used. Do not order from NewChic.
HelloWilliam S. We are sorry that you haven't received the package yet. Please log into your account to check the status of your order in time. There will be some delay due to the uncontrollable impact of the delivery method you choose and the logistics. We sincerely hope that you can contact us through email: vipservice@newchic. Com and solve the problem for you as soon as possible.
On May 17,2020 I placed almost $200 order. No where did the order I placed indicate the products were coming from China. I was very patient in waiting so far 24 days for part of my order to be delivered only to find the quality of the product was much less than the photo's are advertising. The sizing is very inconsistent one of the same size large may of fit a child and the other was for and adult female. I tried to phone customer service only to find it was a number out of the country and unable to contact. I did not realize I had ordered two of the tops twice and now of course no return shipping label to return so I am stuck with them. The dress I ordered also inconsistent with woman's large unless you are petite which I am average size and still it is too tight and can't return. I paid $40 in shipping only to get part of my order still waiting on two more pieces that I don't even know if they will fit and no way of returning or getting a credit. This way my birthday present to myself what a joke and never again.
HelloTerry B. We're sorry that you are not satisfied with the quality and size of the product. We have always been committed to providing our customers with quality products. Different countries have different sizes. On the product page, there are usually size guides that you can measure and choose the right size. We hope you can contact us through email: vipservice@newchic. Com to solve the problem for you as soon as possible. Thank you!
DON'T EVER BUY ANYTHING FROM NEW CHIC! I swear it's a scam! I ordered some shoes from New Chic, they took about a month to be delivered (through a third party), and they were the worst fitting shoes ever. Size was right but I would have broken ankles trying to walk in them. THEY HAVE NO TOLL FREE NUMBER FOR CUSTOMER SERVICE (a red flag for sure), so I did three online chats through their website to try and return them, finally agreeing to them reimbursing me 1/2 of my cost for the shoes and their shipping cost (which they did reimburse promptly). Also, it was only after ordering online through New Chic's website that a month after the reimbursement that I recently received a notification form my bank that the same credit card was being attempted to be used for a fraudulent online Best Buy purchase, as well as other attempts for its use. So I lost around $30 on the shoes order, but didn't have to pay for shipping them back to New Chic or trying to mess with them again, BUT a month later fraudulent use of my credit card occurs. I FIND THIS MORE THAN COINCIDENTAL. Other reviews for them are not too good either. BUYER BEWARE. I'd give them a zero star rating if the site would let me.
Hello Rowdy N. We're sorry for the inconvenience caused to you by the quality and size of the product. As for your dissatisfaction with the refund, please contact us through email in time: vipservice@newchic. Com. We will try our best to provide you with a better solution.
$15 to ship two very light items? Get lost! This was to be a pair of lightweight shoes and a shirt. I'll go to Amazon or Ebay.
HelloJim N. We are sorry that you are not satisfied with the shipping cost. Due to recent fluctuations in the logistics company and the mailing method you choose will be different. Looking forward to your understanding, if you have any problems, we will work hard and solve problem for you, please contact our email: vipservice@newchic.com
The items I saw in the pictures looked dramatically different than those that I ordered. I'm not that fussy, but they look and feel "cheap." They are not constructed well at all, nothing fits right. And of course, coming from China they are impossible to return. You can negotiate for a partial refund, but like me, you'll be stuck with clothes you'll never, ever wear.
Hello Jennifer O. We regret that you are not satisfied with the quality of the product. If the product you received is different from the description on the product page, please contact us in time: vipservice@newchic. Com. We try our best to provide you with a satisfactory solution.
No need to rehash the common negative reviews which are true - save your money and buy elsewhere.
If you where one of the lucky ones, go to Vegas while you are on a hot streak.
Hello Kay K. We are very sorry to hear this. The dissatisfaction of customers has been supervising us to provide better service. We also sincerely hope that you can raise your dissatisfaction by email: vipservice@newchic. Com We will solve the problem wholeheartedly for you, thank you!
OK so the shirt and shoes arrived in reasonable time about two weeks. That's where the good ends. The stitching and buttons on the shirts were extremely flimsy. The shoes started to show signs of wear within a couple of weeks and the stitching on the toes just came adrift and the soles have almost worn through in four months only wearing them indoors. The site to make a complaint refuses to accept the form provided. The goods from newchic are NOT worth the effort or money - extremely cheap and badly made. ZERO star from me. AVOID!
Hello David M. We are very grateful for your comment and apologize for the inconvenience caused by the quality problem. We will promptly feedback your problem to provide better quality products. Hope you can contact us by email: vipservice@newchic. Com to solve the problem for you as soon as possible.
Don't ever buy from this company as the 2 items i ordered were very small, very cheap, and misrepresented. They do not have real kn95 masks. This company is a scam. When i tried to get refund they just gave me the run around.
Hello lexis L. About you are not satisfied with the product quality which make us very sorry. If the product you received is inconsistent with the description on the page, please contact us in time to solve the problem for you: vipservice@newchic. Com Thanks a lot!
They are quick to grab your money, but could not care less whether you receive the merchandise. I have placed 2 orders with them one on April 1,2020 and the 2nd with expedited shipping on May 22,2020. I am yet to receive any items. Every time you contact them they tell you they will follow up with the Courier, but you never hear back.
This Company is a SCAM - STAY. AWAy or you are sure to LOOSE YOUR MONEY
Hello Geoffrey G. I'm sorry for the inconvenience caused to you. Due to the weather, transportation and epidemic situation, the logistics time is not controllable. I hope you can contact us through this emai to help you better solve the problem: vipservice@newchic.com
160.00 worth of clothing sent to wrong adress. Robot emails are worthless. Last time they will get my money. Check with neghbors... I live in idaho and items delivered to texas. Worthless service will never do business with this company again!
Hello Theresa M. We are sorry that your package was sent to the wrong place. Logistics usually delivers the package according to the address you filled in when you placed the order. We also want to know more information for you to better solve the problem, this is our email contact information: vipservice@newchic.com Thank you in advance!
This is a great site for great prices... BUT u never get your order. DO NOT
TRUST THEM!
Terrible customer service. Been waiting month for my package and when they contact you they are of no help
Hello Catherine B., we are sorry that we did not reply to your message and solve your problem in time. Due to the delay caused by many uncontrollable reasons in logistics and transportation, this is also something we have been solving as soon as possible. We hope to get your understanding and contact us through this email: vipservice@newchic.com We will provide you with a satisfactory solution as soon as possible.
I used PayPal to buy a jacket for $40.00. I ordered it well over two months ago and still no jacket. Customer service is vague about when, if ever, it will show up.
Hello Davis S., I am sorry that we did not provide you with satisfactory service and the package was delayed. We also hope that you can contact us by email to provide more details for you to find out the situation of the package and provide you with a satisfaction solution: vipservice@newchic.com Tanks a lot!
I have brought a few things but I have decided not to continue Frist it takes forever to get anything they say 45 days but they don't tell you not to count weekends so in other words 65 days that is over 2 months for delivery. I have 2 different orders I am waiting on AND maybe I will get them before the end of summer I will not be ordering anything else because of this, my money will spend anywhere
Hello patricia b., we know how frustrated you are that you didn't get the package. We sincerely hope that you can contact us through email: vipservice@newchic.com to provide you with a satisfaction solution for the delay or other circumstances caused by the delivery of the package beyond our control. Thank you so much!
I have been waiting two and a half months now to get my order of 3 items. Can't find a way to contact the company. If I could I would cancel the order entirely.
Hello, we are sorry that you are not happy about this shopping experience and did not solve the problem for you in time. Please contact us by email: vipservice@newchic.com to provide you with a satisfactory solution and further understanding.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sonja S, we're very sorry for the inconvenience brought to you. We are deeply sorry for the delay in the delivery of the package due to customs clearance and other reasons. Meanwhile, we hope you can contact us through email: vipservice@newchic. Com and we will try our best to solve the problem for you. Thanks a lot!