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Their non-800 number phone is disconnected. That should tell you everything you need to know.
If that doesn't stop you from using them, you need to know that any calls with post-payment problems go to some other country where their only job is to get you to hang up. They cannot and will not help. If you ask to be connected directly to the US location in Texas, they lie to you and tell you they cannot transfer the call. If you contact them by email because your order is short, they will offer to sell you what they shorted you! No kidding! Seems good on the surface, becomes a nightmare, after the sale. DO NOT BUY FROM THIS COMPANY!
Once they think they have completed your order, good luck if it isn't really complete.
Tip for consumers:
Their non-800 number phone is disconnected. That should tell you everything you need to know.
If that doesn't stop you from using them, you need to know that any calls with post-payment problems go to some other country where their only job is to get you to hang up. They cannot and will not help. If you ask to be connected directly to the US location in Texas, they lie to you and tell you they cannot transfer the call. If you contact them by email because your order is short, they try to sell y
Products used:
Sandwhichboard signs.
They offer products for sale they do not have and cannot expect to get for weeks or longer. They hide the fact they are in China because of course, if you knew, you would not buy from them. They took my money instantly (weeks ago) but refuse to refund it for several days. They respond to angry customers with scripted nonsense.
David K.'s review of NewChic earned 6 Very Helpful votes
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Second and last order from this company. Once again they missed the delivery date. Don't bother...
Over the span of many years (10) I ordered license plate signs for for a horse rescue with custom...
Hi, David K. We're sorry to hear this! The processing time varies based on the items you buy. We mark those items "Expected dispatched on (date)" on the product page after the attributes such as the size and colors are selected. Please log into your Newchic Account and see your real-time order status.
We would love to see how we can help and find you the solution accordingly. Send us your order number by E-mail cservice@newchic.com, typical response time within 24 hours, and we'll start from there. Or, start a chat with us from Messenger. Hope to hear from you soon!
Hello David K. We're very sorry to hear that the product will be shipped on the available date according to the attributes you selected. We sincerely hope that you can contact us through email: vipservice@newchic. Com. We will solve the problem for you wholeheartedly! Thanks a lot!