• BuildASign

BuildASign

Overview

BuildASign has a rating of 2 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BuildASign most frequently mention customer service, tracking number, and real estate problems. BuildASign ranks 47th among Signs sites.

  • Service
    21
  • Value
    21
  • Shipping
    19
  • Returns
    12
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
25
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Nonetheless, I still placed a small test order to see the quality of their work and level of customer service first.
  • I received little to No response to my requests for a proof, till 3 weeks later when I finally canceled the order.
How would you rate BuildASign?
Top Positive Review

“Week and have time today to get and you n the same thing about my family Andrew Cuomo have a grena”

Lyla R.
11/2/23

LYLA is the one for a while that's why I'm going back to School Street North America and having fun tonight with some of duty black cat hospital with have time to do the election results

Top Critical Review

“Dont fall for the FALSE advertisement on the website. Worst Service BAR NONE!”

Angry O.
8/25/23

Response from artwork team is absolute trash. Days between responses. Empty promises of expedited orders due to them dragging their feet. Expected times on the site enticing you to use them is simply lies and false advertisement. 10000000% will never do business with this company ever again and wouldnt suggest you use them either. If you have weeks and weeks to wait, maybe but with so many other viable options out there offering the same service, Id recommend giving anyone else a shot as this company is more concerned about reeling you in with false expectations and delay after delay. Turns out EXPEDITED shipping is UPS GROUND! F++++++++++++++++++++++++++++++++++

Reviews (80)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) order (28) 24 hours (3)
Thumbnail of user 2013000350
1 review
0 helpful votes
November 2nd, 2023

LYLA is the one for a while that's why I'm going back to School Street North America and having fun tonight with some of duty black cat hospital with have time to do the election results

Thumbnail of user peterl1066
2 reviews
0 helpful votes
January 31st, 2022
Verified purchase

19 X 9 Aluminum Sign cane out great. Sharp, clear and as I designed. Discount and free shipping is a added plus.

Products used:
12 X 9 Aluminum custom sign

Service
Value
Shipping
Returns
Quality
Thumbnail of user djran2121
1 review
0 helpful votes
March 9th, 2024

Over the span of many years (10) I ordered license plate signs for for a horse rescue with custom names and backgrounds for each horse which were saved in my account. If the signs got damaged I could simply reorder. My account was erased completely when they changed their system. No warning just gone. They said to give them time and all would be transferred but after 2 years and multiple calls nothing. I spent endless time, money and effort and donated these signs and they could care less about returning customers.

Thumbnail of user rebekahg63
0 reviews
0 helpful votes
June 23rd, 2022

These guys did a fabulous job! The sign is gorgeous and it all happened professionally and quickly. Thanks BuildASign!

Tip for consumers:
Try to send the highest quality image that you have, but even a low quality image (which is all I had) turned out great!

Products used:
Large business sign.

Service
Value
Shipping
Quality
Thumbnail of user angryo1
1 review
1 helpful vote
August 25th, 2023
Verified purchase

Response from artwork team is absolute trash. Days between responses. Empty promises of expedited orders due to them dragging their feet. Expected times on the site enticing you to use them is simply lies and false advertisement. *******% will never do business with this company ever again and wouldnt suggest you use them either. If you have weeks and weeks to wait, maybe but with so many other viable options out there offering the same service, Id recommend giving anyone else a shot as this company is more concerned about reeling you in with false expectations and delay after delay.

Turns out EXPEDITED shipping is UPS GROUND!

F++++++++++++++++++++++++++++++++++

Tip for consumers:
This company SUCKS SUCKS SUCKS. Reps lie to you to get you off the phone after making you hold for over 25 mins. Art Department is a joke. Advertisement team make false claims online to reel you in. BEWARE!

REPORTED TO BBB!!!!!!!

Products used:
Flag

Service
Value
Shipping
Returns
Quality
Thumbnail of user gages28
1 review
0 helpful votes
June 27th, 2023

BuildASign has great quality products for signs. Street signs and parking signs are great quality. :D

Thumbnail of user michellet1241
1 review
0 helpful votes
October 25th, 2021

I created a sign but had a few issues. Called in and got great customer service! The gentleman that I spoke with was very helpful and made a few changes for me and it turned out great! We got the sign just in time and it looked excellent! The only trouble we had was the sign would not stay on the sandwich board. So as you can see we had to add to it - along with a weight to keep it sturdy. Overall a good product and wonderful customer service.

Tip for consumers:
If creating your own sign call in before submitting. They notice things and make a few tweaks and it turns out so much better...and feeling like it will turn out good is a great feeling.

Products used:
Custom made sign and sandwich board

Quality
Thumbnail of user sherriec113
1 review
1 helpful vote
September 18th, 2023
Verified purchase

I purchased corrugated lawn signs for my Real Estate business. The signs I chose were supposed to last 2 years. They lasted less than 4 months. Customer service would not refund any of the cost. I suggested I would pay for the cost of the materials and refund the rest to no avail. I will never use them again.

Products used:
metal stakes

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherc1219
1 review
0 helpful votes
June 29th, 2022
Verified purchase

The license plate is good quality. The image is sharp. Customer service was professional, friendly, and helpful. Will use this company again and highly recommend!

Products used:
License playe

Service
Value
Shipping
Quality
Thumbnail of user normar260
1 review
0 helpful votes
June 17th, 2022

The sign was perfect and the A frame sturdy. Excellent cost compared to others I researched. Thanks!

Thumbnail of user tarab573
1 review
1 helpful vote
January 24th, 2023

We ordered bumper stickers and magnets for company vehicles and trailers. The bumper stickers came out fine, with good color, but the magnets were terrible quality and two were damaged. They were burry, dull colored, and had pixilated bleeding around the logo and the text.

We immediately contacted the company, and heard back the same day. We have simply asked for a refund on the magnets since the bumper stickers are usable. A week later we have yet to have the situation resolved. We do not recommend this company for business related products.

Tip for consumers:
Not a business friendly site

Products used:
Bumper stickers. Magnets were not usable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user centralkyrealtysales
1 review
0 helpful votes
June 20th, 2023

"Typically" Buildasign does well, but over 1 month to receive items and worse we sell commercial and residential real estate...$900,000 property sitting without FOR SALE banner... &CSR wouldn't discount
When I asked politely. (Note Samantha was helpful but policy must change for unsatisfied customers)

Tip for consumers:
CSR explained that I didn't get charged for some items...I was like "Great" which ones?....the ones I didn't receive!!!! OKAY thanks for that-

Products used:
I will purchase hardware from local hardware store to stake the flag!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mt490
1 review
1 helpful vote
February 10th, 2022

I ordered five street signs of different designs. All arrived just as ordered and in a timely manner. I will order from BuildASign again.

Thumbnail of user calit4
1 review
0 helpful votes
May 14th, 2021

This company checks all boxes! I had easy use of the website, prices are more than reasonable, they were quick to create and ship my order, and upon receiving my orders – I was blown away at the quality of my signs and how securely they were packaged. The materials were thick and sturdy, the images and letters were crisp and clear, and the colors are spot on to the website. I did have one sign where three of the numbers were on a line by themselves and the color was slightly different than the rest of my numbers. I contacted customer service via email and I was shocked to see how prompt they were in responding. Every-time I messaged back, within an hour or less I had a response. I felt as if Tamara was literally just waiting to help solve my problem. Sometimes email exchanges can get tricky because there is a lot of back-and-forth and not understanding. This was not the case with Tamara and BuildASign. I was not asked a ton of questions or interrogated. I simply stated my concern, sent a picture, and my problem was solved appropriately and immediately. I will forever be a faithful customer and send anyone BuildASigns way when they are in need of custom creations.

~Pictured is my chicken sign mounted but the small sign is just resting there, and still wrapped in cellophane, for me to take a quick photo that I sent to my mom.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlf240
1 review
0 helpful votes
September 2nd, 2021

I submitted my own design for a banner and was unaware that the pictures I used had to be of a certain resolution. They called and let me know they were somewhat pixelated, I chose to use them anyway and you can barely tell. Banner looks good, will be hanging it outside soon, we'll see how it holds up to the weather.

Service
Value
Shipping
Thumbnail of user vernierr
1 review
0 helpful votes
June 13th, 2022

Sent the wrong sign I talked to a lady and we agreed on the sign but was sent the wrong one it was supposed to have a white background

Thumbnail of user tracym1110
0 reviews
0 helpful votes
June 27th, 2022

Thank you for creating this easy website for ordering, quick turnaround and high quality results! I have now ordered feather flag signs, banners, magnetic signs and a retractable banner. All fabulous!

Products used:
Magnetic signs, banner, feather flag signs, retractable banner.

Service
Value
Shipping
Quality
Thumbnail of user kevinc2007
2 reviews
0 helpful votes
January 6th, 2022

I received my outdoor sign the other evening. I am very pleased with the quality of the item. I sure hope it attracts lots of kids to our FREE sports program.

Products used:
outdoor flag banner

Service
Value
Shipping
Quality
Thumbnail of user kelleym228
1 review
0 helpful votes
June 16th, 2023
Verified purchase

This company would not correct their mistake on my order. Customer service keeps hanging up on me and tell me I have to re-order and pay AGAIN. Why would I want a car decal that is the size of piece of candy?!

Tip for consumers:
This company sucks-will never use them again.

Products used:
None

Value
Quality
Thumbnail of user glenne135
1 review
2 helpful votes
January 28th, 2022
Verified purchase

Their previous website was great. But the new ownership/management installed new software, and lost my 6+ custom designs. Then I tried a new sign, and then delivered only one, when I had paid for two. And it was not per my design (red areas were to bleed to either end of sign)! So I left two voice mail messages, and an email message, but no response! DO NOT USE THEM!

Tip for consumers:
Please use another sign company!

Products used:
Signs

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniew79
1 review
1 helpful vote
June 19th, 2022

This is my first order from BuildASign, but it will not be my last. The material was strong, the colors were great and the graphics came out beautiful. The price was better than expected. Thanks!

Thumbnail of user garyd850
1 review
0 helpful votes
October 25th, 2021

I found the design page very easy to use and preview before ordering. They were very clear on which product to order for vehicle signs. Shipping was fast and the signs are perfect. Thank you!

Thumbnail of user deborahm1695
1 review
1 helpful vote
September 2nd, 2021
Verified purchase

No way to edit the order or cancel it until I could fix it. Chatted online, no one answered. They said we will contact you when we are open again. They did not. I tried chatting again the next day. Nope. Now I have $350 in signs that are not what I wanted. I had to buy another sign from scratch which is not cheap. Very frustrating.

Products used:
Signs and posts for signs.

Service
Value
Shipping
Quality
Thumbnail of user coastall2
1 review
1 helpful vote
June 17th, 2022

This was the easiest way to order a sign. It was quick, easy to use and the price was way less then local sign companies.
We got our sign in just a week and we love it!

Thumbnail of user chazf
5 reviews
4 helpful votes
September 11th, 2018

I have ordered a few times or more and never had any problems with them you can call Customer Service when you get your confirmation email and change it to your perfection and it has always come to my home as described.

Tip for consumers:
Never had any unhappy choices always received as described.

Service
Value
Shipping
Returns
Quality

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From the business

Custom Signs - 100% customer satisfaction guarantee! BuildASign is the #1 leading custom signs expert! FREE SHIPPING!

Company Representative

Thumbnail of user danielr1768
Daniel R.
Typically does not respond to reviews

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