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NewChicReviews 4,548

2.7
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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139
This company does not typically respond to reviews

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68,076 reviews
Mexico
1 review
0 helpful votes
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I love new chic!
July 25, 2017

It's the best store online! All the items are amazing, I want them all! The prices are great and the support answered all of my emails. I will definitely shop again. Thank you, new chic!

Date of experience: July 25, 2017
Texas
1 review
1 helpful vote
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They have great quality products I fell in love with, especially love how sturdy their tote bags are. Will buy again in the future.

Date of experience: July 25, 2017
Brazil
1 review
1 helpful vote
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Best Online Store!
July 24, 2017

Newchic have everything that I like! The prices are great and the shipping is fast! The support is very efficient. They have every kind of product, and a lot of color choice between them.

Date of experience: July 24, 2017
France
1 review
10 helpful votes
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It's obvious that there's some review meddling happening here. Many of the "poor" ratings are from real people with real order issues. The 5* reviews have no specifics and are fake imho

Date of experience: July 24, 2017
Newchic N. NewChic Rep
over a year old

Dear Jo,

Our company was established for three years. Many customers have placed the order on Newchic. And they received the items and love them as well.

It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different ideas about the item. If you don't like the item, it is your personal point, not all of the customers.

Also, if you have placed the order on Newchic and you have any questions about your order, please contact us. https://www.newchic.com/Contact-Us-hc10.html

Best regards,

Newchic team.

Florida
1 review
1 helpful vote
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I've been a loyal customer when an order came defective. It was kind of hard to get to their CS, but once I did, they offered to replace the item at no charge. It has arrived and it has arrived. I will continue purchasing from them and have recommended to many friends.

Date of experience: July 23, 2017
New Jersey
1 review
1 helpful vote
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Love Newchic
July 23, 2017

I've been with NewChic for a while now and i LOVE them.
Their items are one of a kind and I cant stop shopping from them.

Date of experience: July 22, 2017
New York
3 reviews
0 helpful votes
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I didn't receive my package. I wasn't expecting a refund. It was considered delivered. But I know from another company, another time, a package was delivered to wrong address too similar to mines. I had more time to research. Now I work 6 days, off on Sundays only. So it would take too long to even get to the post office to peove it. I was not going to fight it. So I was surprised that you guys offered a refund. That was nice. I rather have my product though but no more shopping online for me.

Date of experience: July 22, 2017
Canada
1 review
9 helpful votes
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I order a pair of shoes from them and got the wrong size. After contact them I was told and discouraged to send them back to China they blame it on my wrong foot measurement and I will have to pay to return it and it would be very expensive and bla... bla... etc. Don, t buy nothing from them you will be sorry. I got paypal to deal with them but no luck so far.

Date of experience: July 21, 2017
Newchic N. NewChic Rep
over a year old

Dear joao,

Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.

We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.

About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.

Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.

Best regards,

Newchic team

Florida
1 review
8 helpful votes
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Charges
July 21, 2017

The shipping charges are horrendous don't buy from them also delivery time is 3 to 4 times longer than other web sites again don't order from them.

Date of experience: July 21, 2017
Newchic N. NewChic Rep
over a year old

Dear jim,

The shipping fee depends on the shipping methods, countries and the products. You can check it on checkout page.

The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page.

Best regards,

Newchic team.

Virginia
4 reviews
8 helpful votes
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I order two pair of shoe from new chic... When I finally receive them... after waiting almost three week... they were the wrong size... I order size five... they send me one size that was 36 and one size was 38 they were not the size I order and they were way, way to big on my feet... my oldest daughter try the shoes on and she could fit them. And she said to mommy these shoes are not a size 5.and another... they don't even have a 800 hundred Phone number. So now you have to wait almost 20 to 25 mins to chat with them about your order and they tell you that you have to pay all of this money to send the shoes or what ever you order from them... then I told her I haven't received my first order of shoes them she tell me as we still are chating that I should receive them between 7 to 20 days. I never have know that this company call new chic that, that was there policy of there long wait delivery... yes they do have a nice selection of nice things on there website. You better believe that I will never order anything from this website anymore... and it has been three weeks and I still haven't receive my second pair of shoes... and they were $18.99... so I am going to take a lost... but never will I order anything else.

Date of experience: July 21, 2017
Newchic N. NewChic Rep
over a year old

Dear Louise,

We kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system.

The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.

If you want to receive the item in shorter time, we suggest that you can choose Expedited Shipping as shipping methods.

If you didn't receive the item in time, please contact us. We will check your order for you. https://www.newchic.com/Contact-Us-hc10.html.

If we sent the wrong size to you, please send us the pictures to show the problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.

Best regards,

Newchic team

NL
1 review
0 helpful votes
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Excellent service
July 21, 2017

It's a great Company with excellent service. Do not hesitate to order supllies. I will definitaly will order again.

Greats from The Netherlands

Date of experience: July 21, 2017
Ireland
1 review
9 helpful votes
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Zero rating
July 21, 2017

I definitely get the feeling that this company likes to cheat people out of money. I immediately emailed them after I placed an order to change my order and did not receive a reply until two days later stating they'd already shipped it and I'd have to pay shipping fee to return to them. No effort made to correct order before shipped. Very disappointing. Do not use this website!

Date of experience: July 21, 2017
Newchic N. NewChic Rep
over a year old

Dear Ruth,

Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. We never cheat you.

We usually reply to your email in 48 hours. We kindly suggest that if you want to change the color or change the item, please contact us by live chat, you will get a quick response, so we can help you asap.

Also, you can cancel your order on your Newchic account and place a new order if you didn't receive a reply from us.

Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. If you want to return or exchange the item, please contact us via service@newchic.com. We will do the best to help you.

Best regards,

Newchic team

NL
1 review
0 helpful votes
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Got all items really quickly! Great prices too :) Everything was neatly packed and quality is great.

Date of experience: July 20, 2017
Australia
1 review
5 helpful votes
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Sad
July 20, 2017

Hello NewChic team,

Again, I was so disappointed trying to contact you in your email regarding my orders, but unfortunately your emails are not accepting my emails as I always received a bad response like this:

Delivery Notification: Delivery has failed
This report relates to a message you sent with the following header fields:

Message-id: <*******@icloud.com>
Date: Wed, 19 Jul 2017 21:52:06 +1000
From: Lallin Cortez <*******@icloud.com>
To: *******@newchic.com
Subject: Where's my package

Your message cannot be delivered to the following recipients:

Recipient address: *******@newchic.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp; 550 Ip frequency limited. http://service.exmail.qq.com/cgi-bin/help?subtype=1&&id=*******&&no=*******
Remote system: dns; mxbiz1.qq.com (TCP|17. 120. 72. 16|*******|184.105.206.87|25) (bizmx17.qq.com MX QQ Mail Server)

I sent emails 3X awhile ago and I received same saddened reply as above
Can anyone of your team explain why this things happened, plssss!

Thanks,
Lallin

Date of experience: July 20, 2017
Newchic N. NewChic Rep
over a year old

Dear Lallin,

Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. We never cheat you.

We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.

The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.

Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.

Best regards,

Newchic team

Alabama
1 review
7 helpful votes
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Still Waiting...
July 20, 2017

I ordered shoes several weeks ago. The money was taken from my account almost immediately. I received an email stating the shoes are out of stock. There is no contact number to reach a live person. The live chat takes forever. Never talked to anyone. Starting to think I was scammed.

Date of experience: July 20, 2017
Newchic N. NewChic Rep
over a year old

Dear Cynthia,

For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund. Also, you can apply the refund on your newchic account yourself.

We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Hope you can understand.

We kindly suggest that you can check your Newchic account, you can get the order details there.

You can contact us in many ways.

E-mail: service@newchic.com. Typical response time is 48 hours

Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.

Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)

We kindly suggest that you can check this link. https://www.newchic.com/help_center

Best regards,

Newchic team

Portugal
1 review
10 helpful votes
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1. They never send me confrmation email (after more than 2 weeks).
2. I had, of course, like everybody, back order...
3. After I found here that I'm not the first person they cheated I canceled my order and still dont have money back.
4. Live chat is bull$#*!, at first you're 8 in the line, than you're 11, wtf?
I think I will never see my 40 euro back... LIARS!

Date of experience: July 20, 2017
Newchic N. NewChic Rep
over a year old

Dear daria,

Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. We never cheat you.

For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund. Also, you can apply the refund on your newchic account yourself.

We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Hope you can understand.

The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS

The 3rd Anniversary Sale of Newchic is coming, so live chat is very busy, sometimes, you may need to wait a moment.

Also, You can contact us in many ways.

E-mail: service@newchic.com. Typical response time is 48 hours

Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)

Best regards,

Newchic team

Daniel A.
New York
1 review
0 helpful votes
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DNA
1 review
Published 6 minutes ago
Excellent service. Good company.

Excellent service. Great customer service email communication. Any questions asked answered via email in a timely manner. Once I requested shipment tracking information I was able to easily track the package from China to USA. The tracking info should automatically be sent and not have to be requested.
I am very very happy with my purchases. Leather men's waist bags exactly as shown on website and as described. Good quality products.
The vest, although ordered in the largest size (3X) was too small. Not worth the time and cost to ship back.
All around good experience and excellent products. I would recommend this site. Again excellent, caring and attentive customer service and communication. A++++.

Date of experience: July 20, 2017
Australia
1 review
0 helpful votes
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Great company
July 20, 2017

New Chic are a great company. They have very friendly and helpful staff. They also sell amazing clothes, with great shipping services. They have exceptional customer service.

Date of experience: July 20, 2017
Australia
1 review
8 helpful votes
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I actually wrote a previous review because Newchic told me I had not placed an order but they took the money out of my nominated account. I was so cross. I did the LIVE CHAT thing to no avail. It just went round and round in circles. Got to the stage where they asked for a copy of the Bank Transaction. I went to the Post Office to pick this up only to find my order was there. Something obviously went quite wrong and I did go through a lot of stress, but, I am happy I have my order - Gracila Skirts - which I think are great. I am a size 10 (Australian) and I did order the 95 cm waist thank goodness.

I am now happy and have actually ordered 4 more Gracila Skirts today.

Fingers crossed.

Hopeful Susan

Date of experience: July 19, 2017
Newchic N. NewChic Rep
over a year old

Dear susan,

Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 48 hours.

We kindly suggest that you can check your Newchic account, you can get the order details there if you have placed the order.

You can contact us in other ways as well.

1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).

2. Live chat. You can get a quick respond by live chat.

Best regards,

Newchic team

Georgia
1 review
5 helpful votes
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Ordered shoes. Have not received after 30 days of ordered placed. They we're prompt in checking my charge against my credit card. DO NOT EVER PURCHASE FROM NEWCHIC.

Date of experience: July 19, 2017
Newchic N. NewChic Rep
over a year old

Dear Trudy,

We kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system.

The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.

If you didn't receive the item within the estimated delivery time, please contact us. We will check your order for you. https://www.newchic.com/Contact-Us-hc10.html.

Best regards,

Newchic team

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+181