NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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SERVICII DE FOARTE BUNA CALITATE
PRODUSELE OFERITE SUNT XCELENTE
TRANSPORTUL A AJUNS LA TIMP
SUNT FOARTE MULTUMIT
As a new NewChic customer, I have ordered very nice men's shoes and dress sandals and very nice polo shirts. I realize coming all the way around the world to get to me, I needed to be comfortable with the wait time in order to enjoy the cost savings and excellence in quality and style that NewChic's product has to offer. I am also pleased at the prompt customer service response and NewChic's willingness to offer me a refund if I am not pleased, unlike other merchants I have encountered. Yet, thus far I need not request a refund but to expect a continued valuable and affordable consumer relationship with NewChic. Best regards.
I ordered a pair of shoes in size 10.5 which is my normal size. However the shoes I received in size 10.5 were too large. I emailed NEW CHIC customer service and Ashley offered to send me a replacement pair in size 10, and I didnt need to return the original pair to them, I just needed to pay for the replacement shipping cost. New Chic customer service is very good and I am happy with their products and store. I will definitely buy from them again.
Very prompt costumer service, whenever I've had any issue they are very fast in resolving any issues. I love the shoes very soft and comfortable. I'd highly recommend them.
I ordered 2 bras. I ordered 2 sizes up as i stated, as i am large chested. The bra's were still about 4 sizes too small. I called customer service with NO ANSWER, as well as emailed them 5 times to get them to be returned. I have yet to get a response. I was WELL in my return policy window and it has now been over a month with NO response. DO NOT USE THIS COMPANY
I ordered a bathing suit. I usually wear a 1X and I ordered a 3X, as their web site indicated that you should order one to two sizes up. The bathing suit arrived and is ridiculously sized. The bust and hips each measure 34". Not only that, but the overall length of the suit is so short that it would only fit someone about 4 foot tall! When I contacted them, they told me I would have to send pictures to prove that the product was not as advertised, but the pictures won't upload. In the meantime, I am told that for health reasons they can't take a bathing suit back, but they will generously give me an $8 credit on a future purchase for my $25.72 purchase. SIZING IS IMAGINARY AND CUSTOMER SERVICE IS NON-EXISTENT! JUST SAY NO TO BUYING FROM THIS COMPANY!
Dear Linda,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here. We have mentioned on the return policy that "Due to hygiene reasons, we cannot offer refunds on earrings, lingerie, underwear, swimwear, unless the items are visibly defective."
We have measured the items before selling them. However, If you find that the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Best regards,
Newchic team
I ordered two pairs of footwear. One pair fit perfectly and the other was slightly small. I wasn't able to return the pair that didn't fit and exchange it for a larger size, but I was given a refund and allowed to keep them which I was more than happy with!
Due to my carelessness, I forgot to indicate my unit number upon my purchase. I wrote to Coco and requested for a refund since the parcel was returned back to them. Coco was very prompt in her response and she processed my refund without delay.
Thanks to Coco and your Customer Service Team.
Lily
I ordered cushion covers from this company. The covers were advertised as 3D and the pictures looked very much like 3D flowers. However they are far from 3D and the quality is not great. I just want to warn anyone ordering from the company to be aware. Also goods came from China, I thought I was purchasing from the UK. They must write their own reviews on the site because they are a load of rubbish.
I would not purchase anything from them again.
Dear Isobel,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the product you have received does not meet the description or the item has any quality problem, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
All the reviews are posted by the customers. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different ideas about the item.
Best regards,
Newchic team.
Way too long for shipping. I too paid for expedited shipping. Too bad I like the stuff but I won't buy if it takes this long!
Dear Kevin,
Sorry for the delay of the item.
We kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. If you choose the Expedited Shipping as shipping method, you can receive the item in 5-8 business days after your order was shipped. Besides, you can track your order as well.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Absolutely awful service! I ordered a lovely pair of shoes to wear as Bridesmaid for my friends wedding this Sunday. I paid for the expedited shipping and when they didn't arrive, I chased them via the live chat to be told that the expedited shipping I paid for didn't start until they were actually shipped out. It's transpired that they weren't shipped until 4 days after my order was placed because they had no stock. At no point was I told this. Now due to their incompetence, I have no shoes for the wedding! When I told them of the dire circumstances, this was my reply: the order is on the way, please wait for the package patiently.
What an absolute bunch of cowboys!
Dear Rachel,
Sorry for the trouble.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
We kindly suggest that you can check your Newchic account, you can get the order details there. If the status of the item is back order, you can choose to get the refund or wait. Also, we are trying to find more supplier to make sure the stock.
If you choose the Expedited Shipping as shipping method, you can receive the item in 5-8 business days after your order was shipped. Besides, you can track your order as well. Hope you can receive your order asap.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
The shipp was fast for my country (im from Rio Brazil)
The products are really amazing. Love the quality.
Very happy with the products and the store. Really recommend.
I ordered ice blue leggings in May. About 4 weeks later I received black. I contacted customer service was told to send photos of the black ones-- I did. I was told my order was shipped. It's been 7 weeks now and customer service is telling me to check my local post office but can't confirm if the ice blue ones were shipped, no tracking info and won't refund me.
Dear William ，
From your review, we don't know clearly whether you have received your order.
We usually check the item carefully before shipping the item out. If you have placed many orders and you receive the black one and the item you have received doesn't meet your order list, we need some pictures to show this proplem. Once we confirmed that we sent the wrong one to you, we will offer you a reasonable solution.
If you have placed many orders but only receive one, we kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I ordered some shoes on July 18th and have not received them yet. Would you please check on this for me? Darlene Wright
S**************
Received my shoes very fast lovely product so comfortable will buy again lovely colours made very well a must buy to everyone
I bought some curtain tie backs from this site and when they finally arrived I was very disappointed. They looked nothing like those on the ad and were very cheap and nasty. They will never be used. No point trying to send them back and get my money back as it will cost as much to send them back. I will not use this site again!
Dear Michele,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. If you don't like the item, you can return it, but you need to pay the shipping fee. You can find the details from return policy.
Also. If you find that the product you have received does not meet the pictures on the product page, please send some pictures to service@newchic.com to show the problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I found here some very beautiful products, of a good quality. I am very satisfied with them, the shipping was really fast and the support is efficient. The products looks like in the picture! I love this site! I will come back to order again!
Even wish it's better they delivered everything always they take time sometimes but you get what you order
Dear Sandra,
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our controls. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
Don't buy nothing from this website, I ordered a bag and I received a bag much smaller than the site shows, and there was a missing part to close the bag. I tried to send it back but the shipping was very expensive. I sent them an email and a pictures about this bag but they didn't want to return me the money. Very bad website. NOT RELIABLE At ALL
Dear Galit ，
Sorry for the trouble. We have measured the items before selling them. If the product you have received does not meet the size chart and a part was missing, please send the pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I am tending to believe the horror reviews are real & the good reviews are coming from within the company. I ordered several weeks ago & still nothing
Dear Donna,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different ideas about the item.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amanda,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item.
We have measured the items before selling them. However, If you find that the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We usually reply to your email in 48 hours. If you didn't receive our email, please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. Also, please check your spam. Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team