NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
There was a problem with my order, but their customer service department solved the problem with no problem or hesitation.
After waiting 5-6 weeks to receive my sandals, they told me that their shoe size chart is totally different than the US size chart (even tho it says US size 7). I don't believe I ever saw any of this information previously, as I ordered on my cell phone through Facebook, and it just gave the option to choose a size. Well, apparently their "US size 7" fits about a size 5 1/2-6 here. So my toes hang way over. On top of that, they want me to send them nearly the original amount of money in order to get the correct size.
Great shoes and excellent customer service. Very helpful and did everything they could to assist in my query.
Good value products. Delivery took a while but was to be expected for shipping an item from China to UK. Unfortunately i had a problem with my item however the customer service team were very good, they responded quickly and processed my refund straight away. Overall very good and i would recommend to anyone.
I have purchased several pair of shoes. All except one arrived in excellent condition. The shoes are of great quality. Size and color perfect. On the pair of shoes with the damage they are replacing them at no cost to me. I will let all my friends know about this site.
I have recieved good quality items on time from this store. I have never had any problems with anything I've ordered from them :)
Am still waiting for instructions for return/refund. They sent wrong size ( yes I ordered from size chart) then when trying to get refund they order 50% only after I post complaints, after ignoring emails.
Cheap inferior quality.
Dear Michele,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Also, If the item you have received has any quality problem, please send some pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Also, we will contact the supplier and improve the quality of the item once we confirmed that the item has quality issue.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
After receiving a pair of gorgeous moccasins, I realized there was a misunderstanding regarding the size of the shoes (I did not order what the measurements were but a size larger as suggested= thus the shoes were one size too big). The customer service department and Jesse in particular was extremely helpful and rectified the issue immediately! With mutual understanding and respect we came to an acceptable agreement (I just had to pay the shipment of the second pair) so that I can enjoy the lovely shoes and thus praise this website for satisfying purchases of wonderful goods and an extraordinary after sales team - which nowadays is so rare! Well done Jesse and NewChic team!
The sandals I ordered are adorable and I love them. Very stylish. I did now ever fail to read the sizing chart and I ordered my usual size not realizing I should order one size larger. Customer service was so kind and helpful even though it was my mistake. I will be ordering again and this time the correct size!
Thank you!
I bought a very pretty dress in black. But the dye was unstable. But, once washed, it was perfect. Newchic offered me points for the inconvenience of the unstable dye. The replacement service was excellent. A second dress arrived too large. The sizing is strange. 44 is marked as XL. And 42 marked as L. So be warned!
Overall, the service has been very good.
I love the products of this store and I love even more the ones that I buyed! They arrived in the right time and they are just like the photos in the site.
More than two months passed and no items received although they charged me $21 for shipping!
I should have read reviews before purchase.
Dear Ahmad，
Sorry for the delay of the item.
We kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order as well if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
COMPANY IS A RIP OFF. TYPICAL CHINESE MADE JUNK SOLD ON UNSUSPECTING PEOPLE FROM FAKE PICTURES. THEY ROUTINELY WRITE 5 STAR REVIEWS HERE TO BOOST SALES. DON'T BUY FROM THIS COMPANY IT'S ALL JUNK AND YOU'LL BE RIPPED OFF. THEY REPLY TO REVIEWS AND GIVE POINTS FOR FUTURE SALES ONLY. RUN FOR YOUR LIFE!
Dear RUSSELL,
First, Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. Besides, all the details are taken in kind.
Second, all the reviews are posted by the customers. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different idea about the item.
Last. The quality of the items are good. If you have placed the order and the product you have received has any quality problem, please send some pictures to service@newchic.com to show the problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Here is the return policy. We kindly suggest that you can read it carefully. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
Never received item ordered. Pymt confirmed. Tracking of order does not work on their site. Can't contact by phone and never received a response from my email. Out the money. Ordered same item now from amazon.
Dear L,
We kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order as well if you have chosen the shipping methods with the tracking number. Sometimes, the tracking information can't update in time. Please track it later.
We usually reply to your email in 48 hours. If you didn't receive a reply from us, please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. Also, you can check your spam. Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team
I have found a number of nifty products in their shop and have for the most part when very satisfied. I have had one very delayed package and one package that did not live up to expectations, which I got a partial refund for. Good service considering that they contacted me after my bad review on the latter item, I did not contact them.
1 asked 3 Times about a Return, your answer was: sending back is more expensive than the product as new.
U still not want to refund and now u are asking me about contact u again?
I have done 3-4 requests without having satisfying solutions
Dear Saturnino,
Please kindly know that you can find all the size details on product page. We have measured the items before selling them. However, If you find that the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it.
You can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Best regards,
Newchic team
So far I have been very impressed with the service from new chic. Based upon that I would have no problem with referring clients to them.
I placed my order on the 3rd July for 2 pairs of sandals and I am still waiting to be advised they have been shipped. The annoying thing is that they have stated these as as being in stock and shipped within 1 business day.
I emailed customer are and it took them a couple of days to get back to me but they say the sandals MAY be back in stock 29/7/17. So maybe they will be send next week.
My concern now is that the reviews are all saying these sandals are small to size so I have emailed customercare again and asked them to send the next size up.
Watch this space...!
Received the wrong item and after reading the reviews I was skeptical but contacted customer service. Had my new item promptly, I was told to give the other item to a charity and I love the dresses I've purchased here. Thanks NewChic for restoring my faith in mail order.
Thanks for your refond, after sold out of the product i had orderd. In two weeks i get my money back. Its a good company.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Deonne,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. When you select the size, it tells you the size in inches.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team