NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
Ordered size 10 1/2 shoes. Took about 2 weeks delievery time. Shoes tagged with size 45 (45 China is 10 1/2 American)
Shoes were very nice and excellent value if I was the size of Michael Jorden.
Some looking around on internet find this is a common complaint. Getting in touch with them for resolution VERY difficult and also a common complaint. Just not worth the time and effort beating my head against the wall for resolution.
Be advised dealing with these guys seems a crap shoot.
Conclusion: if you are willing to gamble on a roll of the dice for a shot at getting a good deal, this is the place... if however you want a reasonable shot at getting a fair deal on what you are shopping for, avoid these slipshodders like the plague.
I ordered a product but unfortunately it got lost somewhere during shipping. I am pretty sure it happened due to some issue on the shipping vendor. I reached out to New chic team and absolutely no issues in getting the money back.
The refund policy is excellent and I got my money back in 2-3 days.
I have ordered a bra and although I received the wrong size the first time, the customer service department was very kind and made sure they had my correct measurements and sent the right size out for free without any trouble. I was also able to keep the wrong size, which I gave to someone that it would fit, so now they like New Chic as well.
Beautiful sandles and great customer service with great communication! I would buy from you again!
Thank you!
Newchic is a great online shopping site for those, who like to save or get clothes with a good material, utility or home decor with a good quality for a cheaper price. The categories are very easy to access. There are many wonderful and cute things for everyone. The communication is smooth and friendly. It might take a few days to get a reply, but usually there are no problems.
I do hope your not a scam. Still waiting on sandals i ordered a few weeks ago, would really have liked them for my holidays. :(
Dear Edel,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
We kindly suggest that you can check your Newchic account, you can get the order details there. If the status of your order is back order, you can choose to wait or get the refund. Also, when your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us by service@newchic.com.
Best regards,
Newchic team.
I got the item that was too small, inaccurate item size description, but got a full refund with no problems.
"Customer service emailed me 6 days after my purchase informing me that the product I ordered will be available within 7 to 10 days and offered me to check other products instead. I said No and informed them them I will wait for 10 days and requested that they keep me posted. The 10-day waiting period is way over so I sent them emails... I got no response and the status of my order is still "Back Order". I am almost resigned to the fact that I already lost my money and will not be receiving my order anymore. Oh, when I placed my order, the amount has been debited from my account same day!
Dear Maria,
Sorry for the trouble.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund. Sometimes, the item can't restock in time. It may be a little delayed.
We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Hope you can understand.
We usually reply to your email in 48 hours because we receive many emails from our customer. The 3rd Anniversary Sale is coming.
Also, You can contact us in other ways as well.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team
I placed my order online. The receipt message said they would send another message when my items shipped. It indicated my items were available and not on backorder. After two weeks I sent another message asking for a refund. Suddenly my order, which I no longer wanted, was sent, but no refund. The items are still missing and there has been no refund nor response. I will never order from this site again. It's a rip-off waiting to happen.
Dear Richard,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
We kindly suggest that you can check your Newchic account, you can get the order details there. If the status of your order is back order, you can choose to wait or get the refund. If your order was shipped, we can't refund.
When your order was shipped, you will receive an email from our system. If you didn't receive the email, please check your spam. Maybe the email was there.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Hope you can receive your order soon.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I will NEVER order anything from from this site again. I received 2 pairs of men's shoes that were much less than I expected. When I attempted to return them through USPS, I had to pay over HALF the amount I paid for the shoes. I am now going back and forth with them by email and still not gotten 1 DIME back.
Dear Kenneth,
If the issue with the product you ordered is not quality-related but you are still not satisfied with the item, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
About the details of the return policy, please click this link. https://www.newchic.com/return-and-refund-policy-hc99.html.
If you want to return the item, please contact us first. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I ordered a pair of sandals about a month ago. Haven't received them yet. But they took the payment from my checking account real fast! How do you call this company, they are in China!?
Dear Jocelyn,
We kindly suggest that you can check your Newchic account, you can get the order details there. If the status of your order is back order, you can choose to wait or get the refund. Also, If your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
Hey! Newchic is an online store that has a website that is run very smoothly with clear categories and sub categories along with weekly releases and hot items. They provide affordable, chic, trendy goods ranging from clothing to accessories to toys and what's really awesome about the store is that they provide coupon codes and constantly have sales and/or discounts. They items are in good condition and are overall satisfying for online purchasers. You can always get in touch with their staff for queries.
Ordered 1 short sleeve military olive green shirt.
2xl size. (my normal size is US XL, consistent with NewChic size chart))
The shirt couldn't wrap around my rib cage. No way it could be buttoned. Complete misrepresentation.
Dear Muzz,
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can get more details here.
Also, if the size chart is wrong, we will correct it.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I have ordered from newchic a few times, and I`m happy with my orders in general. Tops, leggins, socks, sunglasses - all were in a good condition and good quality. But shipping is a bit slowly.
Was planning to order six sets of dresses from your site, until I chanced upon these reviews. It seems that there are more unsatisfied people than happy customers. For an e-commerce site, this percentage is damaging. Dont think I will order now.
Dear Anju，
It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different ideas about the item.
Many customers have placed the order on Newchic. And they received the items and love them as well.
Also, we are trying to improve our shipping methods and customer service.
Best regards,
Newchic team.
I ordered two pairs of sandals and measured ahead of time. They arrived and were at the very low end of the 'measurements' and even then the fit was very small. Usually with sandals you have more flexabillity with sizing, not so with NewChic. To return you have to pay highway robbery level shipping to return them to China. The rep told me to 'just keep them and give them to someone and use my 'points' on something else. BTW, that is 5.00 credit on a 50.00 order. Buyer beware. Also, shipping took forever to arrive.
Dear KT,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page.
We kindly suggest that you can check your Newchic account, you can get the order details there.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us by service@newchic.com.
Best regards,
Newchic team.
I ordered suede shoes. Very cheap and all the reviews on their site were that the shoes were great quality and fit.
I measured my foot before ordering to make sure they would fit.
They were sent. The suede looks and feels fake. The shoes are uncomfortable! They have cardboard in the toes!
The email fight that I had to go through for a partial refund was ridiculous.
Avoid at all cost.
Dear Cara ，
Many customers have placed the order on Newchic. And they received the items and love them as well.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. If you don't like the item, you can return the item, but you need to pay the shipping fee. If the item has any quality problem, you don't need to pay the shipping fee.
Best regards,
Newchic team.
You place an order, then automatically the item is placed on backorder. Then you cancel, and request a refund. When you go to your account it says "order refunded", but you never receive the actual refund. Don't order from this place.
Dear Claudia,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I ordered off this site twice already and shipping was quite fast and quality of the items was amazing! They also have really friendly and helpful staff, great customer service!
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Person,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
Any questions, please contact us by service@newchic.com.
Best regards,
Newchic team