NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
Ordered 4 different shoe styles. One was a woman's style that I didn't notice and when it came the size was of course in lady's not men's. Emailed company and they fixed my mistake. Thanks! No problem! Great styles and they look and feel great.
I love Crocs so I ordered a pair of Big Size Breathable Hollow Out Pure Color Flat Casual Beach Sandal. I think they are the most comfortable shoe I have ever worn including Crocs. So I bought a pair of Big Size Hollow Out Breathable Slip On Casual Shoes in the same size. Well, they were way too big. I assumed that the sizes would be comparable - my mistake.
I contacted Newchic and they offered me a partial refund - very generous since this was my mistake. (It would have cost me $22. to mail them back to China.) I feel that they came up with a generous compromise. HINT: Make sure to measure your foot and then compare the measurement to the sizing chart for each shoe.
Thanks Newchic.
Ordered two products on separate
Occasions. Told the first on back order so I requested and received a refund. Then purchased a 2nd item with no indication of stock issues, but found it has also on back order. No advice of such from Chic and no response to follow up emails.
I ordered socomfy sandles on 6-16-17. Haven't eceived them yet and no word or confirmation from the company.
Dear Caroline,
We kindly suggest that you can check your Newchic account, you can get the order details there. If the status of your order is back order, you can choose to wait or get the refund. Also, when your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
Don't you attempt to buy with this company. Very unprofessional, they seem to be playing with customers. Of course they charge you right away. ANGRY
Dear maria,
If you have placed the order on Newchic, we kindly suggest that you can check your Newchic account, you can get the order details there. If the status of your order is back order, you can choose to wait or get the refund. Also, when your order was shipped, you will receive an email from our system.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
If you have placed the order on Newchic and you have doubts about the product or your order, please contact us and then give us more details. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
Purchased 3 pairs of shoes and a handbag, got the shoes but no handbag
Tried chatting with them but nothing but a run around
They wanted me sent them a picture of what I got
HUH, I didn't get it how can I send a picture of it.
Dear Dana,
We kindly suggest that you can check your Newchic account, you can get the order details there. If you ordered 3 pairs of shoes and a handbag together, it is possible that you order was split because the items are in different warehouses or one of the item in your order is Back order.
We usually check the items carefully before shipping the item out. If your order wasn't split, please send the pictures of shipping label. We will check it and then offer you a reasonable solution according to the refund and return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Hope you can understand.
Best regards,
Newchic team.
I ordered the wrong size shoe and they bent over backwards to help. I would have given them 5 stars but I think there is a cliche in their computer system.
Buyer beware...
Company Coupons never work... even First Time Order.
Company uses "bate and switch" marketing.
Newchic "company" is based in China.
Long ship times and iffy products.
Nothing else needs stated.
Follow up... I was informed coupons work with LIMITATIONS... Sounds like "listen to what they SAY and not what they DO"... or don't do... like truly honor First Time Customer coupon. Save your time, money and efforts and forget this "company." Just saying something is true doesn't make it so.
Dear Ananda,
All of the coupons work. The 15% off coupon and the 20% off coupon for the first order have some some limitations. The Special items and Flash Deals products can't use these two coupons.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
About the delivery time, it depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
We come from China, so all of the items are shipped from China. You can get all the details here. https://www.newchic.com/help_center
Best regards,
Newchic team.
Ordered SKU*******, Hollow Out Lace Rocker Sole Slip On Casual Round Toe Health Shoes. It arrived fairly quickly. Fit beautifully. And is chic and comfortable. I am very very happy with the company and the product
I'm sure the the ratings on this site that are more than 1 star are fake from the business itself! How on earth can you run a business like this?! I've never wrote a review for anywhere before but this place deserves it. I made an order and never receive confirmation even though a message was show saying I would. So I emailed asking for one, no reply. 1 week later I received an email saying it was out of stock! I'd made the order well in advanced so I could receive it for my holiday so to find out a week after purchase that it's out of stock is unacceptable! I explain that I was unhappy but I would exchange for a slightly different style and asked if I could get a quicker delivery option. Then replied with the same generic email telling me it was out of stock again with the addition of a sentence saying that it's takes upto 20 days to reply. There was no discussion about what I could do to resolve the issue. I then replied saying I'd just like a full refund, this then failed to deliver, and strangely I now can't find any of the emails between me and the company! DO NOT BUY FROM THEM!
Dear Chloe,
First, All of the feedback on the sites are real. Many customers have placed the order on Newchic. And they received the items and love them as well. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different ideas about an item.
We kindly suggest that you can check your Newchic account, you can get the order details there. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund.
If you can't the emails records, we kindly suggest that you can contact the email company.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Best regards,
Newchic team.
I am delighted with the wide variety of products that the Newchic store has. I bought decorative items, clothes and accessories for mobile phones. And I received all the items at home in Brazil.
Super I indicated this store by owning quality products.
My order arrived incorrectly and I was charged. I was never able to get through to customer service, no paper work came with the items and I was unable to return them. Emails were not returned and no one ever answered the phone or live chat. DO NOT ORDER FROM THIS SITE!
Dear G C,
We always check it carefully before shipping the item out. If we sent the wrong item to you, please send the pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Sorry, we can't reply to your email in time. Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 48 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
You can contact us in other ways.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
I placed an order over 2 months ago. I contacted them the middle of June they stated what ordered was back ordered until June 29th. Still no product has shown up or a notification about the order but they took my money. I will never order from this site again.
Dear Robin,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
We kindly suggest that you can check your Newchic account, you can get the order details. If the status of your order is back order, you can choose to wait or get the refund. Also, you can get the refund on your Newchic account if you have placed the order.
We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Besides, when your order was shipped, you will receive an email from our system.
About the delivery time, it depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Hope you can receive your order asap.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Men shoes I ordered and they were packaged in soft bag packaging. The shows were pressed. Their customer service is very poor. They dont acknowledge the returns shipping charges. They also ask you to pay the shipping cost orginally paid by them so basically double wahmy for customers if customer doesnt like it for some reasons. I placed an order (order #*******). I would not give them a single star because they dont even have US phone to contact their customer service. They have chinese phone listed. That is why I will not rate them more than 1 star
Dear Nusrat,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html We kindly suggest that you can read it carefully. You can return the item. If the shoes haven't any quality problem and we we send the right color and right size to you but you want to return them, you need to pay the shipping fee.
We come from China, so the item need to be returned to China and we don't have US phone.
We received an email from you and you said that the item was damaged, please send us some pictures to show the problems. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Any questions, please contact us by service@newchic.com or live chat.
Best regards,
Newchic team.
I suspect that this site uesed to be part of Sammydress or Nastydress which has a HORRIBLE reputation! STAY AWAY unless they can prove that they were never part of the above two sellers. Had a VERY bad experience till my PayPal people stepped in!
Dear Pamela,
We don't know what is Sammydress or Nastydress. If you have placed the order on Newchic and you have doubts about the product or your order, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
If you have ordered from what called Sammydress or Nastydress and you have questions about your order, please contact them. Thank you.
Best regards,
Newchic team.
ORDER LATE SPLINTED INTO TWO PARCELS
ITEMS DAMAGED, MISSING THREE ITEMS STILL AFTER SEVERAL EMAILS NO SING OF MY MONEY BACK.
$#*! MATERIALS VERY VERY VERY VERY BAD SERVICE
DO NOT ORDER FROM THEM THIS IS THE FIRST AND LAST FOR ME FOR SURE
Dear Mimo,
Usually, if your order was split, it is because the items are in different warehouses or part of the item is out of stock.
If the product you have received is damaged, please send some pictures to show the problems, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Also, if the item is fine but you don't like it and you want to return it, you need to pay the shipping fee. Here is the return policy, please read it. https://www.newchic.com/return-and-refund-policy-hc99.html
We always check it carefully before shipping the item out. If you think that the item is missing, please also send the shipping label to us. We will check for you. Once we confirm that the item was missing, we will send the missing one to you or give you the refund.
Please send the relevant information (shipping label is included) to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team.
I'm very pleased with the quick responses, helpful tips and also their solution findingsAlthough it was our fault in choosing the shoes number incorrect they helped a lot in oreder to get the right ones, just by paying for the shipping. Thank you to all your team
I made an order on June 30th, so almost 2 weeks ago.
No information on my order whatsoever. I sent an email asking about it 2 times and no response.
They have live chat only for pre-sale but when you make a purchase you have to send a request and whoknows when it's going to be answered.
Very bad and unprofessional.
Dear Ana,
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
We kindly suggest that you can check your Newchic account, you can get the order details there. If the status of your order is back order, you can choose to wait or get the refund. Also, when your order was shipped, you will receive an email from our system.
Besides, we have live chat for pre-sale as well as after-sale.
You can contact us in other ways.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
A couple of months ago I went on line to purchase a set of facial tools to remove blackheads as the woman who was doing my facials every 3 months disappeared. I decided to try buying this tool set from this company and at first I was anxiously awaiting it. It finally came as they said 20 business days and I was happy with my purchase. They are reputable and I would not hesitate to buy from them again. I would recommend them and the item was high quality.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Peter，
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund.
We kindly suggest that you can check your Newchic account, you can get the order details there. Also, when your order was shipped, you will receive an email from our system.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 48 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
You can contact us in other ways as well.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team