NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
They delivered lingerie which was smaller than the ordered size and refused to take responsibility and compensate damages even though this was reported within 48 hrs, tags are intact and a photo sent to them. They did not even bother to answer till I persisted. Refused outright. Do not order. Quality of other ordered products was also not good.
Read your reviews, there not good. Send the product that people order in a timely manner like you promised 7-15 days (not true)
Dear Carlon,
We kindly suggest that you can check your Newchic account, you can get the order details there. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Best regards,
Newchic team
I 've ordered many times from newchic and I love their products! Their products are of good quality and their shipping is very fast! 10/10
I ordered a pair of sandals which looked really nice on the website. I received them within about 10 days, which was better than I had expected. I wore the sandals one time and absolutely hated them. Looks can be deceiving. The sandals were absolutely uncomfortable. Customer service contacted me a day or two after I wrote a review for the sandals and asked me what the problem was. After a couple of emails back and forth, they offered me a refund. I received the refund two days later. The sandals may not have been great, but the customer service definitely was!
I ordered a bra on the 25th of June and I still haven't received my order, I haven't even got an email saying that it has been shipped. 17 days and still not here!
Dear Elizabeth,
We kindly suggest that you can check your Newchic account, you can get the order details there. If the status of your order is back order, you can choose to wait or get the refund. Also, when your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you want to receive the receive the item in shorter time. We suggest that you can choose Expedited Shipping as shipping methods.
Best regards,
Newchic team
I've known it for over a year now and I love it! Great customer support and awesome products. 10/10 recommend.
I have placed 4 orders with this company, each time products are listed as in stock, and then when I check the status of my order a week later it is all listed as "Back Order". I have had no emails to warn me and when I contact them I wait a week for a reply and they have no idea when the products will be back in stock. I have even tried to replace some of the items with other dresses but guess what - they are out of stock too!
There is no telephone number, they take a week to reply to emails and chat always says you are number 20+ in the queue and the wait will be over an hour!
Seriously - I would avoid this company at all costs... I think the positive reviews are plants by employees...
*** comment written after their response...
So interesting that they respond to my review within 4 hours and yet I have been waiting for a reply to my email for 2 days... Also, I dispute that the products are marked "awaiting stock" because everything I have bought has been listed as ready to ship, and yet by the time my order is "processing" every item is out of stock...
Sorry - but you need to work harder on pleasing customers and you wouldn't get rubbish reviews.
Dear Abby,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. If the status of your order is back order, you can choose to wait or get the refund.
Here is the telephone number. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00). Our live chat is very business, you need to wait.
All of our feedback are real. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Everyone has different ides about the item.
Best regards,
Newchic team
If you buy a product, plan on having to keep it! The bra's I ordered took 1 month to arrive. This is a company in some unknown city in China. The items are cheap because they are produced in a slave/sweat shop. Their return policy is a bogus offer, that they will never honor. The return shipping will cost more than you paid to receive your order. Do Not Order from this company! Kim A.
Dear Kim,
If you don't like the item, you can return it. Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. According to our return policy, if you don't like the item and you want to return the item, you need to pay the shipping fee. You can get the details on return policy.
Many customers have placed the order on Newchic. And they received the items and love them as well.
Best regards,
Newchic team
I was a little hesitant to place an order through this site because of the reviews. I placed a small test order on 6/26. I live in the USA. It arrived today - much quicker than expected. The scarf is beautiful. It seems to be well made. I am pleased, and plan to follow up with my bigger order.
Warning! If you buy something from New Chic be aware you will not get a refund if your purchase is not what you thought it would be, in my case, two pairs of shoes that are definitely too small (the largest size they offer). After two emails to customer service, they keep giving me the runaround telling me to measure my feet and that I would have to send them back to China and pay the freight. I finally got the message. I will donate them to Good Will and take the hit.
Dear Matthew,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please contact us and send us the pictures to show the problem. We will do the best to help you. If we sent the right size, but you want to return the item. You need to pay the shipping fee. You can get the details on return policy.
Also, about the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you used to buy.
Best regards,
Newchic team
What can I say? I ordered four dresses in two separate orders. I have received nothing weeks later despite sending multiple messages to the NewChic team. There is no contact email address and live chat does not work. One dress has apparently shipped - a week ago - but nothing received. Tracking is all in Chinese and does not work. Not sure if I will ever receive these items. Really stunned by the appalling service as I do a lot of online shopping without problems.
Dear Emma,
We kindly suggest that you can check your Newchic account, you can get the order details there. Also, when your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you want to receive the receive the item in shorter time. We suggest that you can choose Expedited Shipping as shipping methods.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
You can contact us in other ways as well.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team
I ordered shoes from this site and they were a size too small. I sent an e-mail to customer service and and got a quick response and great customer service. Ashley was very helpful with a quick resolution. I would buy again.
MJ
I loved the style and quality of this beautiful item.
The sizing is all wrong, however, and I had to send the first one back and get a 2XL. I am normally an Australian size 12, but I wanted to wear this item as a coat rather than a close fitting dress.
The company was really efficient at managing the exchange and even though it cost me a little bit in postage, I was pleased to pay it because this item would have cost at least a couple of hundred dollars locally.
Do not buy from this company. It will arrive from china. The quality will be appalling. It will not fit. It will most likely smell terrible and have serious health and hygiene issues. And when you ask to return and refund they will tell you it cannot be done because of the cost of return post to China. Then they will try to tell you no returns for hygiene reasons. This is a dishonest company and gives distance sellers a bad reputation. Avoid at all costs.
Dear Damian,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
First, If the item has any quality problem, please send the pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Second, We have measured the items before selling them. If the product you have received does not meet the size chart, please contact us. We will do the best to help you. If we sent the right size, but you want to return the item. You need to pay the shipping fee. You can get the details on return policy.
Also, about the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page.
Finally, Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If the item from our company will cause serious health and hygiene issues, no one will order from us.
Best regards,
Newchic team.
I ordered one hat which I was satisfied with, and then I ordered 3 more of different kind as presents for my family. These three were horrible, with threads hanging out on the inside. Returning them would cost about $20, which is slightly less than what I paid for them. Customer service did offer me 500 points which is about $5 as credit for future purchases, but why would I want to put myself through this experience again?
Dear Olga,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If the item you have received has any quality problem, we will give you the refund or resend the item to you. However, if the item is good and you want to return it, you need to pay the shipping fee. We always offer a solution according to the return policy.
If the item has any quality problem, please send the pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team.
I ordered some things from this site, is not my first time, other orders were just fine. But this time, I received half of the order and the other half just lost somewhere in the post offices in Germany. NewChic explained to me that I must wait for a while, but nothing happened, I think that the order finished again in the NewChic, coz the post office turn back to them. After 2 months they send me back the money on my bank account. I am very satisfied from custom service and their collaboration with me. Thank you!
I am scared now that I might not recive my y orders I just placed. After reading the reviews on here, some people were happy and some aren't with their orders. I never orderived stuff online especially product from China, Japan etc. even with the United States. I just don't shop online for this reason. My first time ordering online product from China. If I only read the reviews first and realized it will be from China I would never place my order. Reviews has low percentage of happy cus to merge and I see lots of issues on here with customers orders. Hopefully mine will be okay and I will recipe my shipment (crossed my fingers)
Dear Veronica,
We kindly suggest that you can check your Newchic account, you can get the order details there. If you don't like the item and your order haven't been shipped, you can choose to refund. Also, when your order was shipped, you will receive an email from our system.
Besides, Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, you can track your order if you have chosen the shipping methods with the tracking number.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Besides, we will improve our shipping service.
Best regards,
Newchic team.
Okay so first of all i ordered a bag with a cheap price and it came in 1 week and paid more than what is expected! Nice shop thank you so much <3
I ordered shoes and a dress and thought I would have a long wait, I didn't they were promptly delivered and very pleased with both items. I had read a lot of bad reviews but personally couldn't fault them at all and will order from the company again
I've known this site for over 1 and a half year and it's getting only better, full of cute stuff at a reasonable price, plus, the administrators always helped me when I had any trouble.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ranjit,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page.
Any questions, please contact us by service@newchic.com.
Best regards,
Newchic team.