NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
I received my package. There was nothing on the package to indicate "handle with care". The mail carrier stuffed the item in the mailbox so both hats are unwearable.
My grip socks arrived sooner than I expected, which was a lovely surprise. However I received an email saying that my package would be delivered to local distribution center and I'd have to pick it up there. This was annoying, since no mention of this was made at the time of purchase. Despite the email to the contrary, the package was delivered to my address as originally expected.
The grip socks themselves are slightly smaller than I'd hoped, but not too uncomfortable.
I purchased the cutest pair of Socofy pumps. I bought them to go with a retro style dress for a wedding. The shoes were gorgeous, exactly as pictured right down to colour and details, and VERY well made! First time I wore them, I wore them comfortably all day long without blisters or sore feet. One of the best pair of shoes I have ever owned! They are my favourite shoes and would definitely purchase this brand of shoes from Newchic again. Very pleased with this experience!
J'ai reçu ma montre dans les délais et j'ai apprécié la qualité de ce produit. Je déplore quand-même qu'il n'y ait
pas de notice pour en expliquer le fonctionnement ainsi que l'entretien de cette montre.
Sleeves describes as "three-quarter length" but came way beyond my fingertips. Will have to be altered before wearing.
Je n'ai toujours pas reçu mon colis après plus d'un mois d'attente, je n'ai aucune nouvelle de ou il est est ni de quand ou si il arrivera un jour
Shoes were extremely poor quality - material not leather as described and had almost no tread making them unsafe.
Furthermore extremely narrow fit.
Trying to find a contact email to arrange a refund/return was incredibly frustrating as the site just kept looping back to the same message without providing any contact details.
Didn't receive my order yet and the driver called me from a different location and refused to deliver it
Hello, I like very much the clothes
But in two diferent times I try to Buy and the order was cancelled after the pay.
I ask "why" without efective responses
I like know which was the specific issue
Re: My delivery of my wallet... I did send NewChic an email advising them that my wallet didn't have the embossed name as advertised on your web site...
Excellent products, service, delivery and experience.
It's been two months and my item hasn't shipped and I haven't been able to get a refund. Site seems like a scam.
Ordered 2 pair of shoes size 8 received one pair size 8 other pair of shoe's size 10 but because they were marked size 8, I now have to pay for return postage. It means out of purchase for $115 I end up with no goods and $48. I believe that their Guarente and returns is a scam to make to make good money out of returns. Last purchase from China for me. Albert Gigl
I ordered my first printed short sleeve shirt from New Chic website. I ordered two shirts one as a gift for my partner in size medium. And the other for myself in size small. Although, the correct printed shirt was submitted, my shirt was sent in medium.
The items are not as seeing on the image took them over a month to arrive, the material and qualities are horrible. I think they made samples with regular materials to post on the site. And then use cheapest materials and stitch quality in the factory use for online sales. I thought I was wearing cheap poor-quality clothes make for barbie dolls lol. I am living at USA, it cost more to return shipping than what I purchased. So, I fix 1 to wear and trashed the other 4 I purchased. They are taking the advantages of high-cost shipping fees to return orders from overseas. I would give 0 star but have no choice but to give 1. I learned that never purchase anything that doesn't offer free shipping returns.
Tolle Artikel / günstige Preise / zuverlässige Lieferung / Ich bin begeistert.
Délai trop long 3x plus que shein pour les mêmes produits
Mais les modèles sont plus chics
Delivered intact; speedy and good quality. Stylish design.
Black top was gorgeous but once washed
The cloth tore as I was oh trying it on
The green top I got was a size smaller even when it said it was a size 12
Extremely disappointed sorry won't be purchasing again
Answer: A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing
Answer: Ordered a purse, it is the dimensions listed. But what they don't show is that the zipper is sewn in 2" below the top and reduces the opening size. Not which is shown and not "workable" as a purse. Communications with the company for returns result in frustration. The first statement is "you will be responsible to return this to China and it is very expensive. Do you want to proceed?" The address they gave is incomplete and does not come up on Google maps. Total rip off. DO NOT ORDER FROM THIS COMPANY
Answer: Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by service@newchic.com. We will do the best to help you. Best regards, Newchic team.
Answer: Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Answer: Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.
Answer: Hi Alice, sorry for the inconvenience caused! Kindly please send the order number to us via service@newchic.com, then we will check the details and reply you asap. Thanks for your understanding! Newchic team
Answer: Dear Customer, Thank you for choosing Newchic! Please kindly open this link to see if you meet the same issue of the payment. https://www.newchic.com/help_center/payment-faq168.html?newhead=0&mg_id=2 For any further assistance, you could contact us at any time via email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
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