NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Do not order from this webshop if you are not sure that you want to keep the ordered items. My return package (order *******) has been under way from Europe for over two months now. The end is not yet in sight...
I ordered 3 t-shirt, just 2 arrived.
That not correct. Really disappointed
ORdered 2 caps with cats embroided and the are really good and good quality.
The size it doesn't fit me too well but it is unique size.
It took nearly 2 months to arrive.
The bra cups don't cover me so when I wear it, I have 4 boobs. I cannot use this item and have wasted my money.
I also have a little history
I placed an order for a shirt and a pair of pants on 01.10, unfortunately they were not in stock and I did not receive the immediate information that these, or as I found out later, one of the products is not in stock, and To be honest, I don't understand why the products that are not in stock at the moment appear on the website, anyway, let's say, as it was my first order, I didn't know that before ordering you have to verify that the product is in stock, which I think absurd, and as a first buyer the situation is very confusing, let's get over it anyway, and so, a month had to pass after which Sami split the order and deliver it in separate deliveries, as a delivery term of 15-20 days and as a rule after placing the order for 48 hours to be delivered, the one I already have 9 days and it shows me that it is in process, for the second order, having weekly discussions and promising that the stocks will be fulfilled in the following days and so on another 3 weeks have passed ini, after which I already lost my patience and asked for it to be changed, and I still have 2 more weeks in which still nothing happens.
When asked what the solution to this problem will be, the offer is a 20% discount on the next purchase, which will certainly not be available again.
The idea of ordering can be clothes for a specific event or for some wardrobe changes, maybe due to the outside season, but when you receive a simple order of a shirt and some pants, in periods of approximately 3 months, you certainly don't want to do it again shopping.
So as not to tell the client that it is a short story, my account, attached is the number of the entire order.
P.S. Besides all this, I hope that the quality is appropriate for the price, because if not, I will be even more upset.
I ordered some shirts in September and never received the merchandise or a refund! I tried to email them, but they will not respond!
Scam! Beware!
Qualität entspricht immer der Produktbeschreibung, Lieferung erfolgt immer pünktlich, ich habe schon mehrere Bestellungen aufgegeben und bin bisher sehr zufrieden, vielen Dank, immer wieder gerne
A great diverse designs, but a poor material quality. That's a thing you can't see in the photos!
It's expensive in a comparison to the material.
Never get my shoes I need my money back
I already requested my money, I'm still waiting
My reimbursement.
Siempre puedo encontrar lo que quiero en el sitio web. El servicio de atención al cliente fue impecable. Transacción excepcional. Definitivamente buscaría hacer negocios con ellos de nuevo.
Still haven't gotten anything I ordered. The proclaimed 10-20 working days are long over. I would strongly advise against ordering from this site. Seems like a scam to me.
I'm putting on the blame on me for not confirming but I have never had to measure my body to make sure it aligned with the sizes of a particular website and I ordered 6 shirts and none of them fit. I'm not going to waste my time returning anything, just know to never buy here again.
... you need to be aware that sizes are a little smaller than North American sizes. Otherwise the products are as described and shown, and delivery delays are reasonable considering the distance. I recommend!
I made an order, the site indicated that items were available. I made payment and it's been over 2 months still no order confirmation. Every correspondence says items are coming, however still nothing.
Very poor customer service as it takes days for a response only to be fobbed off and told to wait.
Good selection of cotton womens clothing in plus sizes. Affordable too.
המשלוח הגיע אחרי זמן רב מאד. הגיע לנקודת חלוקה אחרת ממה שביקשתי.
Sending the packages takes a very long time. First in two packs, then in 3 packs. Only received 1 package. The other two are waiting.
All things considered, not bad for the price, but certainly not something that will last. The material feels very cheap and the delivery was a long wait. That aside, the shirts are still fun in their designs/patterns and I do like them for the most part, but you get what you pay for.
Love the quality and cater to small business as well. Nice that you can order small quantities, we are return customers!
Answer: A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing
Answer: Ordered a purse, it is the dimensions listed. But what they don't show is that the zipper is sewn in 2" below the top and reduces the opening size. Not which is shown and not "workable" as a purse. Communications with the company for returns result in frustration. The first statement is "you will be responsible to return this to China and it is very expensive. Do you want to proceed?" The address they gave is incomplete and does not come up on Google maps. Total rip off. DO NOT ORDER FROM THIS COMPANY
Answer: Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by service@newchic.com. We will do the best to help you. Best regards, Newchic team.
Answer: Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Answer: Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.
Answer: Hi Alice, sorry for the inconvenience caused! Kindly please send the order number to us via service@newchic.com, then we will check the details and reply you asap. Thanks for your understanding! Newchic team
Answer: Dear Customer, Thank you for choosing Newchic! Please kindly open this link to see if you meet the same issue of the payment. https://www.newchic.com/help_center/payment-faq168.html?newhead=0&mg_id=2 For any further assistance, you could contact us at any time via email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
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