Still no package and its been 2 months now. Unable to contact due to ' ref no incorrect'
Do not buy from them. You may as well throw your money down drain. Wish I would of read reviews before buying. Oh well lesson learned.
Their clothes are AWFUL- customer service is just as bad. These idiots are probably forcing children to make these clothes. I get it, they're cheap. Buyer beware- it doesn't get any worse than this. It's not worth the money. Not even pennies. Pass on this site. They suck. Good luck w/ having anyone get back to you. That takes weeks. & you can forget about a refund. Waste of time.
Dear Marie,
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
Could you mind sending us your order number so that we can tract it for you and solve the problems soon?
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Ordered clothes mid-March. Received shipment notification March 19 with estimated shipping time of up to 25 days. It is now June 7 (80 days later) with no receipt of clothes and no refund - even after several contacts made to them via email requesting status updates. POOR customer service. Do not order from them - even with the prices being so attractive. I have had good luck with wish.com - similar type of online company for cheap prices.
Dear Chrissy,
We're extremely grateful for your constructive feedback.
Your parcel has been shipped out to the address that you provided to us, some factors may cause delivery delay.
We have arranged refund for you, please check our email with more details.
Thank you for your support and patience.
Yours sincerely,
Nastydress.com Customer Service
The dress that I ordered from NastyDress was both stylish, as well as affordable. I was very pleased with how timely their delivery services is, and I would highly recommend them to anyone looking for high quality clothing, at an incredible price.
Well the order came in a timely fashion which I was very happy about. One order took a little longer to come. They were too small in size so if you order something please get like 2 sizes bigger. I don't agree with the 7 day return policy when it takes 30 plus days to come on your end but you don't want to give time to return items. Unsatisfactory. One of the items was not the same as what I had purchased... will not be ordering from here again. You get what u pay for the quality of some pieces are okay others are not
IN LOVE! Ok so I am into victorian alternative fashion, the moment it caught my eye I simply HAD to have. The ring is squeeze and pull adjustment which is great, adjustable clasp, you will need another person to put it on. Very worth the buy and can't wait to do a photo shoot with it! Thank you nastydress! Order was about 10-12 business days. I highly recommend this website Nastydress to victorian, goth alternative lovers!
Notice the good reviews are all misspelled horribly as though someone from hmm where the company is located tried to write them in english. Lots have boy names saying they love their dresses. All profiles have the one review and are not complete. Classy.
I had written another review expressing my disappointment in this company. Although the shipping process did take about a month to receive my item and the item did not fit they offered a full/complete refund. I noticed previous reviewers have experienced many issues, I suggest reaching out to their support team, they are very helpful. Nastydress was very responsive when I contacted them and their customer service was awesome. Sometimes that makes all the difference, it did for me. Ordering online there are technical difficulties that can occur, but I will say they did everything they could to assist me and make sure I was a happy customer. Which they have, I appreciate it nasty dress!
Hi all, just placed my first order, although i read the reviews, order was placed via paypal so if no show I can automatically get a refund. Pay Pal with deal directly with the business. I will await eagerly as there are some lovely items on this site... If I dont receive anything within the time limit I will ask paypal for a full refund and will review here again... Heres hoping that they are not fake...
Dear lorraine o,
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you on this issue.
Thank you very much for your cooperation.
Kind regards,
Customer Service
This was the easiest way for me to shop. It been a long time since I've been able to shop online. Nastydress is easy convenient affordable and has Great products. I'm going to make sure I tell all my friends and family
Love this website! I use to shop at other websites with similar items and was always disappointed when items arrived, but Nasty Dress is pretty much just like the picture with reasonable prices, great items, and free shipping! I tell all my friends about this site.
I finally received my last item two days ago. None of the items came together and everything took about a month and a half to get here. The clothes fit ok but the product is very cheap (which is not surprising due to the price). I won't be ordering from this website again however. This was a very disappointing experience.
Wow, just read some of the reviews, some seem a bit harsh. As with a lot of online clothing companies, (in fact with online in general in the east) there is some good & some bad.
Once you need to keep in mind where they are based so if you are in Europe (like me), the items will take about 4-6 weeks to arrive. Also, material is pretty flimsy so almost all of their clothes are for warm weather. With their customer service, you can only get them at certain times due to time zone difference so it can take a while to resolve stuff and yes certain things are not always resolved to your full satisfaction but they usually will sort most in the end but it may take a bit longer.
So if you bear above in your mind when you are dealing with them then I can say that on their website it is pretty accurate in general with what you see & if you find something you like, then it is usually good value & I have gotten some very nice stuff for myself & my partner on this site.
While their products are not the best quality (china), you are paying very little. The shipping might take some time but the package has always arrived for me. The customer service is the best so far! So kind and helpful, will turn to you even if you didn't complained, just to ask if you love your package!
Dear Halel E,
Thank you for taking the time to write a positive review about your shopping experience. We really appreciate it.
Many thanks,
Nastydress Customer Support Team
Received my coat today, which i'm really pleased with.It did take a while to receive as it came from china, and it always takes that long. They also sent me an email to say when it was dispatched. Very happy, thank you :)
What a bloody scam! I've not received my order AND if you read the 5 star reviews they're all written by the same bloody people! At least make an effort trying to vary the type of words you use and the way you write things, wow. Good job i payed via PayPal. Morons I could say much worse but I don't believe you're worth getting in trouble for. Bellends.
Dear Terina,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind telling the order number and we will send you the shipping information?
Or please contact us in this link http://www.nastydress.com/contact-us/
Best regards,
Customer Service
Although my clothes took a long time to arrive, and arrived separately despite being ordered together (which worried me), the items are exactly what I wanted and in good condition. I've ordered four things and am perfectly happy with them.
If i could rate this store less than 1 I would! I paid for 3-5 day shipping and got it almost 2 weeks later. The quality of the clothing is whole different story. Dollar tree table cloth is better quality than this clothing, the seems look like they where made by a beginners sewing machine. I would`nt even use these rags to dust my house. Lets just say i know why it`s called NASTYdress because the dresses are nasty.
FIRST OFF BEWARE THAT ORIENTAL SITES DEAL IN LITTLE ORIENTAL SIZES! I TAKE A SIZE 7 ORDERED AN EXTRA LARGE IT FIT MY COUSIN'S LITTLE GIRL! ORDERING? BE CAREFUL SHIPPING TAKES FOREVER... BAD CUSTOMER SERVICE. NASTY! NASTY DRESS!
Dear JUDY,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about shipping methods: http://www.nastydress.com/m-article-id-39.htm.
We have offered you a solution via a ticket. Please kindly reply to us there.
We are awaiting your response,
Nastydress Customer Service Team
I placed an order on 12/08/2014 12:17:03 PM for a jacket and 2 rings. I paid for this order via PayPal. Here we are almost a year later and I have no $#*!ing items in my possession! I have sent numerous "tickets" over the past twelve months to which I have received not one response. They had no problem taking my money the same day I placed the order (imagine that)! Yet apparently it is beyond their ability to respond to a customers inquiry at any point in a twelve month period of time! Bravo Nasty Dress! Thumbs up for your lack of customer service and piss poor morals and ethics! Stay away from this company and their scandalous business practices!
Dear Liz,
We are sorry that we can't find this order in our system.
Can you please double check the order number and tell it to us for check?
Best regards,
Customer Service
Answer: So sorry that I ordered from this company. It's an absolute scam. If it's too good to be true then it usually is!
Answer: Hello Ladies, If all of us put our money together that this company has of ours we could fly there and kick some butt. Seriously, PLEASE DO NOT ORDER. I read your reviews and it's always the same. I placed my Order Dec 2014, YES A YEAR AGO. I still get the response that most of you get. Has been shipped, hers the tracking number Blah Blah. I still try to contact these people twice monthly and ask the same questions with the same response and as of 2 days ago, now they claim they have no record of my order. It's for $35.00. And now my mission has become over the last year just to harass them for product. I don't care what condition or how it looks I want what I paid for. Yes, I take some small blame since I did not check them out before ordering but I was raised with values and principals to trust, and yes. INTERNET< do not trust,. Well, they scammed me so Im gona tell the world about this even after I receive my order. Im sure I won't but that does not stop me. In closing, good luck with your personal experience with this scam. I don't know why companies are allowed to operate in this fashion and possibly there does need to be some kind of legislation with the world wide web a part of daily life now. AND iM NOT one that advocates more government in my life. So, ladies, I wish you good luck with your dealings and just remember when I contact this place, I mention all of us who have been SCAMED. Hey, Fashion show, with their products to inform people this is what can and will happen to you. Im taking this business off the planet. Peace and light to all.
Answer: Dear helena, Thank you for your question. Please refer to the size chart before you choose the size. If you have any further concern, please feel free to contact us. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Nastydress Customer Service
Answer: Bad quality, bad management, etc equals bad reviews. The fact that they take your money and don't deliver the goods is more than bad its criminal. Please don't consider the bad reviews bogus. Question the good ones!
Answer: You will not get it in time for your trip. Your first mistake was ordering from them :(
Answer: For me i paid with my Paypal so i didn't give them my bank details. But i think they are thieves because ordered my dress on the 04/02/16 and still hasn't received it yet. Not even a message To say if it been shipped or not.
Answer: You not going to receive it. When you try to track your order the tracking number will be invalid
Answer: My shipping package had China on it... BUT be prepared to wait months for your order. I order in early March and got the dress in late April. I order an XL and it actually fit. DEFINITELY don't pay for a speedy delivery because I did and it was a waste of money. I will NEVER EVER order from them again.
Answer: Most people that order from this site never get their merchandise. I had to fight with them to get my money back. It's a scam!
Answer: I orderd my stuff got half of it... still didnt recieve the rest gotnhold of two chineses girls sooo rude from the customer service team. Didnt want the clothes very werid! So went through paypal they said i have to send the parcel back to them which cost me more then wot i brought so went throu barclays bank and the ombusman 3 mnths later got my money bk wasnt stopping till ingot it all back... The seller wanted to give me only $15 bull crap i refused so i took it futher. Thats the way to go to get ur money back!
Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.
Dear Susan,
We take full responsibility and want to restate our sincere apologies to our customer.
Would you mind provide the order number and we will send you the shipping information?
Or you can contact http://www.nastydress.com/contact-us, we always be there to help.
Best Regards
Customer Service