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Nastydress
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Nastydress

nastydress.com
California
1 review
5 helpful votes
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Still waiting
December 1, 2015

My order was shipped out on 9/20/2015, and I'm still waiting for my order. Something is really wrong with this picture. It doesn't take over 2 months to receive a shipped order. I seriously thinking about going to the next step. They also got my money in September.

Date of experience: December 1, 2015
Sandy Z. Nastydress Rep
over a year old

Dear tawnee,

We would like to offer our apologies for this problem.

We have already contacted you by email, could you please check and reply to us?

Best regards,
Customer Service

Florida
1 review
4 helpful votes
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Do not order from this company. This Chinese company is not reliable. I ordered and paid for an item last Nov 2016. It never arrived. The confirmation email originally said the shipping would take up to 3 weeks. So I didn't worry about it for a while, but after a month and it still didn't arrive it, so I contacted the company by filing several reports online. No responses! It has been almost two months since they took my money.

Date of experience: February 10, 2017
Sandy Z. Nastydress Rep
over a year old

Dear Moon L,

We regret to hear that you did not receive your order.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
Thank you for your understanding.
Nastydress Customer Service Team

New York
1 review
3 helpful votes
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Worst site ever
May 6, 2015

I ordered my stuff 2 months ago and I'm still waiting on half of the items I got. All of the clothing fits way to small even when I went up 2 sizes. I cannot return or get a refund! This site is a bull $#*!. I've been in contact with customer service and they don't do $#*!!

Date of experience: May 6, 2015
Arkansas
1 review
4 helpful votes
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Even though I got my package in about two weeks, the outcome was nothing how I thought it would be. I was expecting a sexy beautiful blue dress. I opened my package extremely excited, only to see it's pretty much a long shirt with a random straps everywhere, no figure to it at all, and the material is so cheap. I'm a very small girl, I know my sizing with everything, however it seems like Nasty Dress doesn't understand the difference between a small and a large. Very disappointed. I'll be taking it to the tailor, hoping my lady can do something with it.

Date of experience: July 30, 2015
GB
1 review
8 helpful votes
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New Order
January 22, 2016

Hi all, just placed my first order, although i read the reviews, order was placed via paypal so if no show I can automatically get a refund. Pay Pal with deal directly with the business. I will await eagerly as there are some lovely items on this site... If I dont receive anything within the time limit I will ask paypal for a full refund and will review here again... Heres hoping that they are not fake...

Date of experience: January 22, 2016
Sandy Z. Nastydress Rep
over a year old

Dear lorraine o,
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you on this issue.
Thank you very much for your cooperation.
Kind regards,
Customer Service

New Jersey
1 review
8 helpful votes
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If Only I had known
November 10, 2015

I did not see this site until know. I ordered a dress on Nov 2,2015 I see it shipped 3 days later. I need that dress for a party at the end of the month. I'm so upset right now with the reviews I've read. I should have known better when I didn't see a customer service phone number to call. I will say this. If they use my personal banking information on anything but the dress I've ordered HELL is going to break loose. I want my dress and it better be here by Friday. This is simply sad to me. I wanted to get my dress and write a fabulous review but now...?

Date of experience: November 10, 2015
Sandy Z. Nastydress Rep
over a year old

Dear Tisa,

Thank you for your order.
We have shipped your order out on November 5th. Hope you can receive your package soon.
We have sent an e-mail about the shipping information to you already, please check it and reply, hope we can solve this issue soon.

Best regards,
Customer Service

California
1 review
1 helpful vote
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We will see
December 22, 2016

I just ordered 3 dresses and a bikini. I'm kind of nervous seeing all these reviews but I'm hoping for the best. I paid to have it between 3 to 7 days so lets see if my Christmas gifts will be on time. I hope to prove all the negative reviews wrong because their stuff looks super cute. I plan on writing a follow up review.

Date of experience: December 19, 2016
Canada
1 review
1 helpful vote
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DO not order anything from them. The sizes were ridiculous, not even close to what they said they would be. Material was cheap, refund is a waste of time, cause shipping it back is far to expensive. Although their customer service was fine, it was $#*!ty products and just way to risky. Dont Bother

Date of experience: March 21, 2017
Sandy Z. Nastydress Rep
over a year old

Dear Alex C,
We are really sorry that our products did not meet your expectation.
Please note that Nastydress does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
We have messaged you regarding your case. Please login to your account to reply to us.
Thank you for your time.

Nastydress Customer Service Team

GB
1 review
7 helpful votes
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No option for zero stars but would definitely have opted for zero if available. Stupidly ordered 4 items two arrived a month later one extra large instead of extra small! And both so shoddy they could never be worn in public! The other two items have still not arrived three months later! Awful site.

Date of experience: March 11, 2016
Sandy Z. Nastydress Rep
over a year old

Dear Angela,
We're extremely grateful for your constructive feedback.
I would like to start off by telling you that we are so sorry about it.
The parcel had been shipped out and we had contacted you for the detail information.
Please work with us so that we could figure out the best solution to you.
Thank you very much for your collaboration.
Yours sincerely,
Nastydress.com Customer Service

Oregon
1 review
7 helpful votes
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This is the worst customer service ever! They do not read what you are asking and constantly give you the same answer that does not meet your needs. They have no way to reach them other than online because the phone number provided only says no one is available you need to call back and hangs up on you. I think because of their lack of forth coming they display other peoples products versus their own.

Date of experience: February 10, 2015
GB
1 review
0 helpful votes
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Still waiting
October 22, 2015

Ordered something over a month ago and I'm still waiting. I've tried to contact them via email and the security code won't be accepted. I'm really frustrated I cannot get in touch with them. Thing is I could spend a fortune on this site but dont think I will be

Date of experience: October 22, 2015
Sandy Z. Nastydress Rep
over a year old

Dear Bridget,

All typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate.
Would you mind tell the tracking number and we will help to check this shipping?
Our customer service will always be here to help you:
http://www.nastydress.com/contact-us/

Best Regards
Customer Service

New Jersey
2 reviews
10 helpful votes
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Good cheap wigs
February 6, 2016

I have a lot of experience with wig, I will say first off. But this time around, I am in need of a wog or two because I will be having carpal tunnel syndrome surgery. So, I was going for a natural look. I purchased two wigs for dirt-cheap prices. Both arrived within ten days and are just fine. I would say they are EXCELLENT for the price paid. Of course they will need to be styled on a wig stand, but I know how to do this so it's no problem. These wigs are actually better than ones I have purchased for twice the price in the past from companies that deal solely in wigs. My guess is that Nastydress is selling closeouts from various companies, as each style of wig on sale there generally comes in one color only-- very unusual. So, there's not too much of a choice on the site. But if you know what you're looking for, you'll be fine.

Date of experience: February 6, 2016
Illinois
1 review
3 helpful votes
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If I could give them a zero, I would. I placed an order September 22, I just received it today November 2. After I filed a dispute & requested my money back. Item had no tag inside, for size. Material paper thin, item cheaply made. My daughter is 5'5,126 lbs, A cup. I ordered a large, item appears to fit like an extra small/small. My daughter is very disappointed. I have put in another dispute, I want my money back. PayPal should no longer allow this company/man to do business through them.

Date of experience: November 2, 2015
Sandy Z. Nastydress Rep
over a year old

Dear Centa,

We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please provide the order number and we will fix this for you.
We are always here to help:
http://www.nastydress.com/contact-us/

Best regards,
Customer Service

South Africa
1 review
2 helpful votes
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Still a scam
February 15, 2016

I'm now 6 months in waiting and still nothing received. They keep on sending me the same electronic questions and no answers.
They are thief's they took your money and that's it!

I will never ever use them if i were you!

Date of experience: February 15, 2016
Sandy Z. Nastydress Rep
over a year old

Dear Helen K.
Thank you so much for informing us about your shopping experience.
I would like to start off by telling you that we are so sorry about this issue.
Please provide us your order number, cause the number you provided to us is invalid.
We looking forward to hearing from you so that we could check for you.
Kind regards,
Nastydress.com Customer Service

Texas
1 review
4 helpful votes
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Nasty Company
March 13, 2015

Do not order from this rip-off site. Ordered 2/1/2015, today is 3/13/2015 and no dress!
You can't reach customer no service! I'm calling my credit card company, hope they can get my money back.

Don't waste your time!

Chinese company, typical chinese product send customer service!

Date of experience: March 13, 2015
Washington
1 review
6 helpful votes
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This website is a SCAM!
January 14, 2015

This website is a SCAM! Do not buy anything. They charged my credit card and when I received an email with my order confirmation, the money went to "Hassan" not nasty dress. I never received a tracking number or any other communication from the site. I called the phone number on the website which does not accept calls and then emailed the customer service email from their website which is invalid. I would give zero stars but I had to choose something to get this posted.

I'm trying to get a refund for what I was charged, but there is no one you can contact at nasty dress. I've filed a complaint with Paypal since that is the only way you can purchase from their site.

Date of experience: January 14, 2015
North Carolina
2 reviews
12 helpful votes
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2 months later no item!
November 9, 2015

Absolute WORST customer service ever. I placed an order in mid-September and it still hasn't arrived. Their website says it will take 8-15 business days to arrive. After 15 business days, I contacted the site and was told to wait 45 business days. Are they insane!? I disputed through PayPal and eventually got my money back.

This site is an absolute SCAM! Do NOT purchase from here.

Date of experience: November 9, 2015
Sandy Z. Nastydress Rep
over a year old

Dear Ashley,

We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have shipped your order out on September 22 and we are so sorry that you didn't receive your package.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.

Best regards,
Customer Service

California
1 review
5 helpful votes
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I bought a dress for a wedding from the nasty dress site. What they sent me has stains all over it and the lace is peeling. I have requested a refund 3 times, which is completely acceptable from the return policy and they keep closing my ticket without taking it back! Such a waste of money and terrible customer service. If you want quality go somewhere else.

Date of experience: June 19, 2015
GB
1 review
6 helpful votes
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Avoid Avoid Avoid Avoid
December 21, 2015

Customer service is so poor if you can even find a way to get in touch... tried to reset password with no joy... site then tells you to contact customer support but you need to log on to raise a ticket. Err no password?... ordered item 3 weeks ago and payment taken but still no item. Apparently not in stock but no mention of this when order was placed. You have been warned,, nice looking web site and that's the catch to make you think this is a decent set up..

Date of experience: December 21, 2015
Sandy Z. Nastydress Rep
over a year old

Dear antony,

We would like to apologize for all the inconvenience that we cause.

We have sent you an email with our resolution, please check and reply to us.

Best regards,
Customer Service

Oklahoma
1 review
2 helpful votes
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They sent me a shipping confirmation with the picture of a package sitting on the scale, so it makes you believe that it is your package right there, getting ready to deliver. Well upon zooming in on the pic, I see the date on the package is months prior to when I even placed my order. I ordered Nov. 5th and am not surprised I haven't received it yet, but IF I do receive it, I am expecting low-quality, wrong-sized clothing, based on these reviews.

Date of experience: November 17, 2015
Sandy Z. Nastydress Rep
over a year old

Dear Whitney,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Please provide the order number and we can send you the shipping status.
Or please contact us in this link, we would love to fix it.
http://www.nastydress.com/contact-us/

Best regards,
Customer Service

Overview

Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.

service
80
value
78
shipping
79
returns
54
quality
71