Naked Wardrobe

I have patiently waited for my refund from this company that has escalated to my credit card that I used to purchase the items that I returned. Their policy is 14 business days well we are going into 15 days this was due to holiday returns etc...If I could give 0 stars I would there should not be a 14 delay from receiving my money! I do not recommend this business

This is the email I received from them on 1/12

Support

From:
*******@nakedwardrobe.happyfox.com
To:
*******@yahoo.com

Wed, Feb 12 at 2:21 PM

Hi Donna,

Thank you for reaching out. We can confirm we received your return package on 1/27. We kindly ask that you please allow up to 7 - 14 business days for your return to be processed from the day we receive your package. Please note that this does not include nights, weekends, and holidays.

Your patience and understanding are greatly appreciated.

Thanks for shopping with us!

With Love,

NAKED WARDROBE

#NWS*******

Please do yourself the favor and not even bother ordering anything from this company. Not only was the dress I ordered trash, to get a refund takes over two months and I am still yet to receive it. Please just avoid them. Whatever it is you want to buy, other designers with better quality and customer service are selling it I promise. Who is the CEO of this company? YOUR WORKERS ARE DOING A HORRIBLE JOB!

I'm guessing this company is an absolute scam. I ordered a vinyl swimsuit and it still has yet to ship. I've emailed them several times and have received no responses. I doubt I'll ever see my money back or the suit. When you try to comment on their social media, they delete your comments immediately.

Naked Wardrobe is great... until you need to return their clothes! First of all, they will force you to pay for return shipping. Secondly, when you finally return the clothes, you'll hear nothing but radio silence from them. In my case, I returned a pair of pants that didn't fit well. I KNOW for a fact it made it to their address because I have the tracking number, and it indicated a successful delivery. Despite numerous emails, they did not reply to my concerns regarding a refund. I had to report them to several regulatory bodies and escalate the issue with PayPal! Again... good... until you have to return the clothes. And unfortunately, you're bound to come across an issue in which you'll have no choice but to return due to fit issues.

Buyer beware before you buy from nakedwardrobe website. It has been almost a month since they has received my returned. I sent many emails and up to date I have not received my refund. I was told via email that I will be refunded next few days and still no refund.

I love the design of the items. Overall I spent over 600 dollars with them. To my shock the tops I bought started to get bumpy after 2 wears which only got worse and worse. I've now had to throw them away. Never again!

I ordered two dresses from Naked Wardrobe. Like many of their other reviews they run so super small. I decided to send them back for a refund which I still have not received even after being promised from there so call "customer service" that since I provided my tracking number that I sent the items back and it proves they received them that it would expedite the return process and I will get my return. They promise 7-14 days without holidays, weekends and nights. Which it has now been over 14 days not counting holidays, weekends, and nights and I still have not received my return. I will never buy from this business again. I actually can't believe they are still in business with all of their negative reviews. DO NOT BUY FROM THEM!

I've ordered from this crooked company several times, however they have showed their true colors. I placed an order December 19, I ordered a small and received a medium. I have contacted this company over two weeks to resolve the issue, I have yet to receive a response. I tried to reach the company to find out how to send the item back without me paying for shipment. Due to me paying a ridiculous price for shipping to receive the item. I am going to go to the better business bureau. This is highway robbery. Why do I have to pay for something that is useless. I can't fit a medium

Ordered a dress from naked. Took 22 days to ship to Canada. Was way to big on me, I returned it and never got my money back. Didn't hear back from anyone. I paid 115$ for the dress. The tags were still on it. Do not buy from them.

They charge you to ship back your returns and then they never refund you for your purchases… they also ignore your emails and you can not get through on the phone. I have never ever had a problem like this with a company before to return some thing.

They always give these fake promo codes, and when you get to the website there is no way to enter the promo code. I email their customer service to ask them about the promo code, but they don't respond. There is new site that sells amazing bodysuits, just like them. I'll just continue to buy from them because they are more cheaper and the prices are better.

This company is a complete scam.
Firstly, they advertise discount codes yet do not allow you to apply any in your cart.
Second, their sizes are completely off. I tried to return the clothing and they refused, I sent the package back and even paid $40 for insured tracking and they took my money and no longer reply to me. DO NOT ORDER FROM THEM!

Naked Wardrobe has the absolute worst customer service I have ever experienced. I emailed customer service to ask about my order, because the tracking information had not been updated in over a month, and no one responded to my email. I also commented on their Instagram post asking about my order and they proceeded to block me from commenting. Worst experience, I would definitely never purchase from this company again. I would give zero stars if that was an option. If you don't mind waiting a month+ to receive your package, having no information regarding its location or status, and for the entire time being unable to get in contact with anyone from the company for any of your questions or concerns, then order from Naked Wardrobe.

I am new to the Naked Wardrobe family and with everything, the first impression is the best and lasting. Let me start by saying they have redefined the word "snatched." I have never felt so curvacious (I know that's not a word) in a jumpsuit in all of my life. Spanx who? I also had an experience with one of my orders that resulted into me reaching out to their customer service team by email. Their site says responses within 48-hours. Not only did I receive a response within 24-hours, I received a resolution at the same time. Ladies/gentlemen if you need a little bit of "snatch" to assist with those extra inches, I highly recommend Naked Wardrobe. Your satisfaction is guaranteed!

I really don't know what to say! Careless?! Or they just through some lies and close the cases? I've been through two scenarios with this online shop. They don't even care about their loyal customer. They cancel the shipment whenever they want giving an excuse that I didn't reply to their call!? While they are having my email address and my shipment details!? I'm shocked. This is not Naked wardrobe, this is all about their customer service, the communication level. Now I'm happy because they are blocked from one of the biggest famous International company, and I'm satisfied now. No one in the company I work for will receive anymore emails from them anymore whenever they send their advertisement. Revenge.

This was my very fist time ordering from Naked Wardrobe, and trust me, my very last time. I ordered a snatched jumpsuit from them and when receiving the item, there was a hole in the front of the jumpsuit! I contacted customer service via email twice for 3 days, still no response. At this point I'm filling a dispute with my bank. I can't allow someone to be so careless with not only their items but also my money. Almost $100 dollars for this jumpsuit, just for it to arrive damaged and no help from them! I would have even took a replacement over a refund, but due to their lack of response and careless Customer Service team, I want all my money back, down to the copper penny!

Long sleeve Bodysuits, the only reason why I shopped here, love how it's fitted to the body but the material extremely cheap. Material it's always cheap with everything they make atleast what I've ordered, once you wash it this is how it looks, ( the photo I attached) I ordered pants for $100 something and material cheap and they sent it dirty to me and didn't accept a return for it, a short sleeve bodysuit I ordered came ripped by the shoulders ( I did get a refund for that one)