Jennifer G.

I bought the clothes thinking they'd smooth out the bulges that I have here and there. That was the intention. The reality was that both shirts I ordered (Just Zip It Top and BAE-SIC DRAPE TOP) looked TERRIBLE on me. They were too short and the drape top just looked stupid. The $72 pants were fine (BAE-SIC BOO LEGGINGS in grey and black), but they were NOT high quality. They felt like any leggings that you could buy at a cheaper price. I have some higher end leggings and Naked Wardrobe's are NOT it. Plus, they didn't do what I wanted them to with the body shaping aspect.

I contacted customer service and they give me this information "As stated on our website as well as your order invoice, we kindly ask that all returns are sent back without makeup, self tanner, deodorant, pet hair or any other stains. Items returned with stains and/or FINAL SALE items will be rejected by our Returns Department. Items that are FINAL SALE are: Swimsuits, Bodysuits, Shoes, Intimates, & all Items purchased on sale or with a promo code. There will be a $25 USD return shipping fee for any rejected items that need to be shipped back to you." No mention that my items did not qualify for a return.

So I send my stuff back. $15 to ship it back, but that's the risk I took. Not worried about it. Totally fine. A few days later I get an email that the items are being RETURNED to me! I email them immediately and tell them to stop the shipment. THEN They tell me that because I used a COUPON CODE, the items are final sale! WHAT? Customer service never stated that when I emailed them about the return. You have to go to their FAQ to find this information and it's half way down the page! So now, I'm out $215 for the order PLUS the $15 I paid to ship it to them PLUS the $25 fee to send it back to me. $255 gone because I wanted to give Naked Wardrobe a try.

I'm absolutely FURIOUS! Besides the horrible policy, customer service could have easily checked my order and saw that I used a coupon code and told me THEN that I couldn't return the items. Now I'm out an extra $40 for clothes that I DON'T WANT. Absolutely awful. 0/10 do not recommend.