• Naked Wardrobe

Naked Wardrobe

Overview

Naked Wardrobe has a rating of 1.55 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Naked Wardrobe most frequently mention customer service, tracking number, and bathing suit problems. Naked Wardrobe ranks 2244th among Women's Clothing sites.

  • Service
    17
  • Value
    17
  • Shipping
    17
  • Returns
    15
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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Neutral
0
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Let me start off by saying, that their customer service is horrible.
How would you rate Naked Wardrobe?
Top Positive Review

“Snatched”

Pauline M.
4/26/23

Their dresses snatch your body for sure. But sometimes the dress has soooo much compression that it's very difficult to put on.

Top Critical Review

“Good... but will not refund you your money if you send the clothing back”

Kim g.
12/14/23

Naked Wardrobe is great... until you need to return their clothes! First of all, they will force you to pay for return shipping. Secondly, when you finally return the clothes, you'll hear nothing but radio silence from them. In my case, I returned a pair of pants that didn't fit well. I KNOW for a fact it made it to their address because I have the tracking number, and it indicated a successful delivery. Despite numerous emails, they did not reply to my concerns regarding a refund. I had to report them to several regulatory bodies and escalate the issue with PayPal! Again... good... until you have to return the clothes. And unfortunately, you're bound to come across an issue in which you'll have no choice but to return due to fit issues.

Reviews (71)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user kimberlyshanagedeon
1 review
0 helpful votes
December 14th, 2023

Naked Wardrobe is great... until you need to return their clothes! First of all, they will force you to pay for return shipping. Secondly, when you finally return the clothes, you'll hear nothing but radio silence from them. In my case, I returned a pair of pants that didn't fit well. I KNOW for a fact it made it to their address because I have the tracking number, and it indicated a successful delivery. Despite numerous emails, they did not reply to my concerns regarding a refund. I had to report them to several regulatory bodies and escalate the issue with PayPal! Again... good... until you have to return the clothes. And unfortunately, you're bound to come across an issue in which you'll have no choice but to return due to fit issues.

Thumbnail of user priscillak33
3 reviews
1 helpful vote
November 15th, 2023

Long sleeve Bodysuits, the only reason why I shopped here, love how it's fitted to the body but the material extremely cheap. Material it's always cheap with everything they make atleast what I've ordered, once you wash it this is how it looks, ( the photo I attached) I ordered pants for $100 something and material cheap and they sent it dirty to me and didn't accept a return for it, a short sleeve bodysuit I ordered came ripped by the shoulders ( I did get a refund for that one)

Thumbnail of user dawnetd1
1 review
0 helpful votes
December 18th, 2023

I ordered two dresses from Naked Wardrobe. Like many of their other reviews they run so super small. I decided to send them back for a refund which I still have not received even after being promised from there so call "customer service" that since I provided my tracking number that I sent the items back and it proves they received them that it would expedite the return process and I will get my return. They promise 7-14 days without holidays, weekends and nights. Which it has now been over 14 days not counting holidays, weekends, and nights and I still have not received my return. I will never buy from this business again. I actually can't believe they are still in business with all of their negative reviews. DO NOT BUY FROM THEM!

Products used:
Dresses but we’re too small so never wore. Still have tags on them and shipped back in original condition and packaging

Thumbnail of user nessiediorr95
1 review
0 helpful votes
December 12th, 2023

So I placed my order on 12/8/23 in hopes that I will get it by at least Wednesday which is tomorrow and it's still saying processing when the money has been out of my account since the day that I've made the damn order and my birthday is literally four days away so unless they do overnight shipping by tomorrow, I'm not going to get my package in time for me to even take a flight to Miami which means I'm just not even gonna go cause I'm not gonna have nothing to wear and I'm not gonna be able to celebrate it no matter where I'm at because I have nothing to wear!

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulinem92
25 reviews
18 helpful votes
April 26th, 2023

Their dresses snatch your body for sure. But sometimes the dress has soooo much compression that it's very difficult to put on.

Products used:
Black dress

Thumbnail of user aj552
1 review
3 helpful votes
July 25th, 2023

I'm guessing this company is an absolute scam. I ordered a vinyl swimsuit and it still has yet to ship. I've emailed them several times and have received no responses. I doubt I'll ever see my money back or the suit. When you try to comment on their social media, they delete your comments immediately.

Products used:
Item never shipped

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Value
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Returns
Thumbnail of user roseb504
1 review
7 helpful votes
January 15th, 2022

This company is a complete scam.
Firstly, they advertise discount codes yet do not allow you to apply any in your cart.
Second, their sizes are completely off. I tried to return the clothing and they refused, I sent the package back and even paid $40 for insured tracking and they took my money and no longer reply to me. DO NOT ORDER FROM THEM!

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Thumbnail of user taronnad
1 review
5 helpful votes
January 6th, 2022

I've ordered from this crooked company several times, however they have showed their true colors. I placed an order December 19, I ordered a small and received a medium. I have contacted this company over two weeks to resolve the issue, I have yet to receive a response. I tried to reach the company to find out how to send the item back without me paying for shipment. Due to me paying a ridiculous price for shipping to receive the item. I am going to go to the better business bureau. This is highway robbery. Why do I have to pay for something that is useless. I can't fit a medium

Thumbnail of user jennys695
1 review
3 helpful votes
July 11th, 2023

Buyer beware before you buy from nakedwardrobe website. It has been almost a month since they has received my returned. I sent many emails and up to date I have not received my refund. I was told via email that I will be refunded next few days and still no refund.

Products used:
7

Thumbnail of user ninabiers0009
1 review
3 helpful votes
June 8th, 2023

Ordered a dress from naked. Took 22 days to ship to Canada. Was way to big on me, I returned it and never got my money back. Didn't hear back from anyone. I paid 115$ for the dress. The tags were still on it. Do not buy from them.

Products used:
Nothing

Service
Value
Shipping
Returns
Thumbnail of user sylviad20
2 reviews
1 helpful vote
June 23rd, 2021

I am new to the Naked Wardrobe family and with everything, the first impression is the best and lasting. Let me start by saying they have redefined the word "snatched." I have never felt so curvacious (I know that's not a word) in a jumpsuit in all of my life. Spanx who? I also had an experience with one of my orders that resulted into me reaching out to their customer service team by email. Their site says responses within 48-hours. Not only did I receive a response within 24-hours, I received a resolution at the same time. Ladies/gentlemen if you need a little bit of "snatch" to assist with those extra inches, I highly recommend Naked Wardrobe. Your satisfaction is guaranteed!

Tip for consumers:
Size down if you are in between sizes

Products used:
Medium Chocolate Snatched Jumpsuit

Thumbnail of user carolined243
1 review
5 helpful votes
February 25th, 2022
Verified purchase

I love the design of the items. Overall I spent over 600 dollars with them. To my shock the tops I bought started to get bumpy after 2 wears which only got worse and worse. I've now had to throw them away. Never again!

Tip for consumers:
The design of the clothes is lovely but the quality is horrible not worth the money at all. Don’t waste your money like me, especially if the fabric gets bumpy after 2 wears!

Products used:
All of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferj2347
1 review
3 helpful votes
August 14th, 2023

They charge you to ship back your returns and then they never refund you for your purchases… they also ignore your emails and you can not get through on the phone. I have never ever had a problem like this with a company before to return some thing.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferg801
1 review
3 helpful votes
May 1st, 2023

I bought the clothes thinking they'd smooth out the bulges that I have here and there. That was the intention. The reality was that both shirts I ordered (Just Zip It Top and BAE-SIC DRAPE TOP) looked TERRIBLE on me. They were too short and the drape top just looked stupid. The $72 pants were fine (BAE-SIC BOO LEGGINGS in grey and black), but they were NOT high quality. They felt like any leggings that you could buy at a cheaper price. I have some higher end leggings and Naked Wardrobe's are NOT it. Plus, they didn't do what I wanted them to with the body shaping aspect.

I contacted customer service and they give me this information "As stated on our website as well as your order invoice, we kindly ask that all returns are sent back without makeup, self tanner, deodorant, pet hair or any other stains. Items returned with stains and/or FINAL SALE items will be rejected by our Returns Department. Items that are FINAL SALE are: Swimsuits, Bodysuits, Shoes, Intimates, & all Items purchased on sale or with a promo code. There will be a $25 USD return shipping fee for any rejected items that need to be shipped back to you." No mention that my items did not qualify for a return.

So I send my stuff back. $15 to ship it back, but that's the risk I took. Not worried about it. Totally fine. A few days later I get an email that the items are being RETURNED to me! I email them immediately and tell them to stop the shipment. THEN They tell me that because I used a COUPON CODE, the items are final sale! WHAT? Customer service never stated that when I emailed them about the return. You have to go to their FAQ to find this information and it's half way down the page! So now, I'm out $215 for the order PLUS the $15 I paid to ship it to them PLUS the $25 fee to send it back to me. $255 gone because I wanted to give Naked Wardrobe a try.

I'm absolutely FURIOUS! Besides the horrible policy, customer service could have easily checked my order and saw that I used a coupon code and told me THEN that I couldn't return the items. Now I'm out an extra $40 for clothes that I DON'T WANT. Absolutely awful. 0/10 do not recommend.

Products used:
I'll probably wear the leggings, but they are not worth the price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracyj118
1 review
7 helpful votes
January 3rd, 2020

I loved Naked Wardrobe until they sent me the wrong size and wouldn't respond to any of my emails for an exchange or refund. I ordered a large bodysuit and received an extra small. I sent emails with pictures, receipt, tracking number, etc. everything they require and I've gotten no response. It's not my fault they sent the wrong size. I'm so disappointed. I loved them, but l'll never order from them again.

Thumbnail of user juliep793
1 review
4 helpful votes
October 8th, 2021

Love the style of their stuff and I have ordered a lot of their stuff. It is all cute but overall low quality. Everything pills even if you hand wash and watch how you wear the clothing. It is cheap fabric. Also, bodysuits stretch to the point that for example, the straps of one no long stays on your shoulders b/c the overall bodysuit is so overly stretched.

You are paying inflated prices for the fashion/style that is it - other than that there is nothing spectacular about this brand. Nothing lasts and I have experienced it myself.

Products used:
Several tank tops, midi skirts, and mini skirts. Also purchased several of their midi dresses and pants.

Thumbnail of user jillg16
1 review
12 helpful votes
November 11th, 2015

I ordered a bodysuit that I had seen Khloe Kardashian wearing. The size was accurate to what the website suggested and it fit/looked great! Unfortunately after the first time of wearing the bodysuit the material started to majorly pill. (Pilling occurs when groups of fibers break, tangle, and mat together, making the texture of the fabric rough.) Anyways after wasting $40 on this product I was only able to get 2 uses out of it. I dont think I would shop on that site again unless it was something spectacular.

Tip for consumers:
The bodysuit material was made of: 96% Viscose, 4% Spandex
I would recommend avoiding that specific combo if you still decide to shop on their site

Service
Value
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Thumbnail of user artiaj1
1 review
1 helpful vote
March 31st, 2021

This was my very fist time ordering from Naked Wardrobe, and trust me, my very last time. I ordered a snatched jumpsuit from them and when receiving the item, there was a hole in the front of the jumpsuit! I contacted customer service via email twice for 3 days, still no response. At this point I'm filling a dispute with my bank. I can't allow someone to be so careless with not only their items but also my money. Almost $100 dollars for this jumpsuit, just for it to arrive damaged and no help from them! I would have even took a replacement over a refund, but due to their lack of response and careless Customer Service team, I want all my money back, down to the copper penny!

Tip for consumers:
Stay away

Products used:
Jumpsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user lyubkak
1 review
6 helpful votes
April 24th, 2021
Verified purchase

I ordered a pair of spandex that were priced quite high. I had to pay for shipping as well. The reviews that I read were all positive which is why I ended up buying them. When I received them I was very disappointed to find that they were the total opposite of what I had bought. When I submitted my review on the shorts, I was given the message that my review has been accepted for moderation which means that they do not post the honest reviews. I feel very ripped off as I will have to pay for a return label as well. Be careful and do your research when buying from them since they do not post any of the honest reviews users submit.

Tip for consumers:
Look for honest reviews on YouTube and/or TikTok. And know which ones are sponsored and which ones aren’t.

Products used:
None. Returned everything because poor quality and overpriced.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anesial2
1 review
3 helpful votes
August 4th, 2023

I WILL NEVER ORDER WITH THEM EVERY AGAIN! I PLACED AN ORDER FOR TWO ITEMS AND THEY PROCEEDED THE WRONG COLOR FROM WHAT I SELECTED. I CALLED THE NUMBER ON THE SITE TO CANCEL THE ORDER AND REORDER BUT THE NUMBER IS NO HELP, ALL IT DOES IS TELL YOU TO EMAIL THEM FOR ALL YOUR ISSUES! SO I HAD TO PLACE ANOTHER ORDER FOR THE CORRECT COLOR AND I GUESS RETURN THE COLOR I DIDN'T WANT FROM THE PREVIOUS ORDER! BEFORE PLACING THE SECOND ORDER I EMAILED THEM IMMEDIATELY TO TRY AND CANCEL, THIS WAS LAST WEEK THURSDAY (7/27/23) STILL NO RESPONSE! AGAIN ITS BEEN OVER A WEEK SINCE I PLACED MY ORDER AND STILL NO TRACKING INFO! THEY HAVE NO CUSTOMER SERVICE BUT HAVE A PHONE NUMBER ON THE SITE THAT CANT HELP ANYONE WITH ANYTHING! WITCH IS RIDICULOUS! I WISH I DID BETTER RESEARCH BECAUSE IF I KNEW THAT I 100 PERCENT WOULDN'T HAVE ORDERED FROM THEM! I DONT UNDERSTAND WHY THEY EVEN HAVE A NUMBER ON THE SITE, I GUESS TO SWINDLE PEOPLE! BUT THE FACT THAT I HAVE TO SEND A EMAIL TO TRACK MY PACKAGE IS THE WEIRDEST/ STUPIDEST THING IVE SEEN THUS FAR! NOT SENDING A FOLLOW UP EMAIL WITH THE TRACKING INFO SHOWS HOW LAZY THEY ARE AND HOW LITTLE THEY CARE ABOUT THEIR CUSTOMERS! THATS EVEN MORE DISGUSTING! IF YOU GO TO THE WEBSITE TO TRACK YOUR PACKAGE THE ONLY INFO YOU GET IS WHERE YOU SHIPPED IT TO! THE WHOLE WEBSITE WILL HAV YOU RUNNING GOING IN CIRCLES TO STILL COME UP WITH NO ANSWERS AND NO HELP AT ALL!

Products used:
HAVEN’T RECEIVED MY ITEMS YET

Service
Value
Shipping
Thumbnail of user michaelac51
1 review
1 helpful vote
July 13th, 2021

I placed my order for a black "get snatched" bodysuit size XS according to their sizing chart should have fit my chest. For reference I am 5'2" and weigh 101 lbs. This size XS bodysuit is so small in the chest it shows my nipples. Their website sizing guide is wrong, I have ordered size XS from many other companies without this issue.
I paid my own money to have this item returned and they shipped it back saying they don't accept returns for bodysuits. What kind of unprofessional company doesn't accept returns for bodysuits? Put a hygienic sticker on the panty area if you're that concerned about it. Do not order from this trash company, I won't. And I will be leaving a comment on any YouTuber's channel that recommends their company. Trust me sis!

Thumbnail of user bref7
1 review
1 helpful vote
December 6th, 2022

I have so many issues with Naked Wardrobe. So many! Customer service is trash. They don't respond to inquiries and they steal your money. My first purchase of Naked Wardrobe was from Nordstrom. The quality is the clothing is amazing! However, Nordstrom does not have as many options as the actual Naked Wardrobe company. I ordered from the original company twice; and twice I had to send an inquiry about being charged and not receiving products and/or about them sending the wrong item. No one has responded to me and it has been a month. I DO NOT RECOMMEND SHOPPING WITH THIS BUSINESS! THEY ARE MONEY STEALERS!

Products used:
None. I never received my products.

Service
Value
Shipping
Thumbnail of user jomanah
1 review
1 helpful vote
August 31st, 2021

No number to speak to anyone directly, only through email which they reply whenever they feel like it. Ups said it delivered my order but I never received it so I couldn't open a claim with them because naked wardrobe never came me a tracking number so I paid $240 for something I never received and they never did anything about it!

Thumbnail of user ritaf161
2 reviews
0 helpful votes
June 17th, 2022

I would give zero stars if I could. I recently placed an order that costed me $80 plus shipping. For some reason I haven't received a confirmation of the order in my email. I go check my bank account and my credit card has been charged TWICE. I immediately go to my account and see that there's no placed orders under my name. I try calling their phone number and OF COURSE THEY DO NOT ANSWER AND KEEP GIVING YOU OPTIONS TO REACH OUT TO THEM VIA EMAIL. After I sent an email explaining and sending proof of the charge on my bank account, I receive NO ANSWER. Obviously I didn't even have an order number cause I never had a confirmation email. THEY ALSO CHARGED ME $12 dollars for standard shipping which is ABSURD. After several times I tried contacting them they blocked my phone number and now I'm not even able to call and do not know what to do. They charged me $80 for a simple black dress and $12 in shipping and I got NOTHING, NO HELP.
This website is definitely overrated and their quality is below average.
BIGGEST DISAPPOINTMENT. I will definitely file a dispute with my bank.

Service
Value
Shipping
Returns
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Thumbnail of user justinsg1
1 review
0 helpful votes
October 31st, 2021

They have the worst customer service. I don't even know if they really have someone that checks emails. I have placed several orders from them previously but my last order was missing an item so I emailed them and waited a week and received no response. Sent a 2nd email and waited again and still no response LUCKILY I paid with PayPal who I contacted advising them of my issue and lack of response so PayPal reached out to them as well as withheld the funds. Of course once their money was withheld then I get a response saying the item was out of stock now if they was the case then why not automatically refund me for the item, instead you ignore me and keep my money until your money got kept by PayPal. Smh. I advise anyone ordering from these people to pay with PayPal for protection because they will not respond to you. Also a little side note, on many different Sundays they will offer a coupon code "extra60" to receive 60% off certain items and this coupon NEVER works! I've emailed them also about this and received no response. How do you not know this code doesn't work after issuing it for months, at this point I believe it's intentional. Very shady and odd company the way they practice their business.

Tip for consumers:
Quality isn't isn't best and sizing is a bit off

Products used:
Leggings, bodysuits

Service
Value
Shipping
Returns
Quality

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Naked Wardrobe is for real. Shop bodysuits, tops, dusters, dresses & swim!

Company Representative

Thumbnail of user nakedw
Naked W.
Typically does not respond to reviews

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