Genesis T.

I have ordered from them a couple of times, until recently that I made an order and this time they posted on the site to please disregard any delays on shipping because of COVID. Which is fine as I have ordered from other stores and the same thing happen. So two weeks pass by I had no tracking number so I messaged customer service and later received an email with a tracking number. Fine, another week goes by there is no movement with my order so I figure something is wrong I send them another message they don't answer fine again so I wait another week so now we are going into a month and no movement from the tracking number. So I start messaging them constantly until finally got an answer saying that they apologize they noticed the no movement and think my shipment got lost in transit. So my question is, if I never would have messaged them I would have never known what happened with my shipment or money. Thanks but no thanks last time I'll order from this site again.