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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I'd like to thank all the customer service team at MyUs.com, they are all wonderful, but i'd like to thank in particular the agent Roderick who always cooperates with me to the maximum, and make the issues easy for me. I really feel comfortable when i chat with him, he is excellent.
I loved the customer service experience. Roderick was extremely fast and responsive to my request.
I was overcharged this evening in fees trying to cancel my account. The first person helping was of no help at all. She asked me to send a screenshot and in doing so I got disconnected. I believe her name was Jamenisha. I had to keep explaining what had happened. I started a new chat with Roderick and he was amazing, He had my problem fixed in just minutes. I appreciate the competent care he gave me this evening.
I am attempting to consolidate some packages from the US and thought I would try MyUs. They had good reviews and reasonable prices. So far it has been really easy and any questions have been answered by helpful staff such as Roderick.
I had an issue regarding my yearly membership, and this man "Roderick" he helped me and solved the issue! Thanks to him. I'm really happy
MYUS were a good company until December 2019. Now they are ripping us off by adding 90% packing material to quadruple the weight so they can charge more by weight. Our latest shipment (Invoice *******) the items initially weighed just 6.9lbs but MYUS charged for 23lbs and use their excuse that there was too much space so they added lots of packing material. They are very stubborn to even accept this. Please avoid MYUS at all costs unless you want to lose money.
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Roderick went out of his way to correct an error made by our supplier and get our order shipped. Thank you very much Roderick!
Worst experience ever! Their shipping rate calculator is a scam, it says a low price for budget economy & express but then when you have your packages and go to checkout they add duties, taxes and assurance so they double the price! And you don't have a choice whereas I know there is no taxes or duties at delivery with this method under $100. If I knew I would never have sent my items to their warehouse. In addition, they don't respect their engagement they say they offer 20% off first shipment but they told me budget methods are cheap so they will not add the 20% off?! I paid $41 shipping for a $70 worth package what a RIP OFF!
We do apologize for the issue you are facing. Our ship rate calculator does only provide estimates for the shipping cost. Duties and taxes are not accounted for with that calculator. We however can provide you with all information on our carriers since some of them do not charge for duties and taxes until the shipment is delivered. As for the 20% off it does list on our website that discounts can only be used for FedEx and DHL. Please contact us from https://www.myus.com/about/contact/ for more information. Thank you.
The package was sent from the supplier to my US, without a suite number.
Great service to locate the package and adding it to my suite.
Roderick has been very helpful in giving me all the information I needed about the shipping charges
I couldn't find my package, contacted life chat and the person who helped me his name is Roderick and he was so helpful and super efficient. He was a life saver. Thank you so much Roderick.
Regarding my experience with the problem I had with the system, I was surprised by the professional manner of Mr. Roderick from the customer service team
Took care of my problem. He was polite and very efficient. I recommend chat customer service.
Very happy and pleased with the professional service and conduct from Roderick at MyUS this morning.
Very disappointed with MyUS.com. I bought $419.98 worth of items on Amazon and had it delivered to my MyUS box. They listed the value of the items that I shipped as $924.99, which increased the cost of insurance on the package and I can only imagine what the import taxes will be on a packet of that value. I've sent them numerous emails and the invoice from Amazon so that they can rectify their mistake and pay back the overcharged shipping cost, but I have received no response. I tried calling them as well and I only hear a message that says "This number does not exist". I tried to stop the package from being shipped with this incorrect value, but it kept automatically adding it to the shipping queue and eventually they subtracted the cost of shipping and insurance from my account even though I tried everything in my power to notify them of their mistake.
We are sorry to hear that our service has not met your standards. We can assist you with this issue and correcting it. Please contact us from https://www.myus.com/about/contact/ so that we can assist.
I had a huge and time-consuming issue that the Facebook chat couldn't resolve, and they asked me to send an email using their form. So I did but I never received an answer. John Benedict helped me and after 10-15 minutes I had access to my account again. Huge thanks to John again!
If I ship router by MYUS I have to pay $50 licence fee, Amazone do not charge licence fee for same router.
If you buy old item on ebay that do not have ECCN number (Export licence number) then it need to be send back.
I did provide ECCN number for MYUS there still denied to ship it. Just do not send anything that have electronic inside to MYUS.
I was customer for 20 years with MYUS now I have move to different friendly company.
Myus do not work for me anymore :(
We are sorry to hear this! Please contact us from https://www.myus.com/about/contact/ so that we can review this issue and assist you.
I have ordered some dice from Amazon and waited for 3 weeks instead of 5 business days. It definitely spoiled the whole shopping experience. Nevertheless, it arrived in one piece and everything else was correct.
Extremely patient and helpful to address my problems. Good job.
Rodrick
It really hard for my to use englsh but this man made it easy for me and help me about my stuff that I want to buy by use easy terms I can understand and help me step by step
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear that the weight increased for your shipment. We would like to look into this for you again. Please contact us from https://www.myus.com/about/contact/