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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Roderick was very patient and exceptionally polite. Great help!
Today i have spoken to Roderick he was a good person and he gave me helpful inf
I couldnt log in to my account for some reason. Then I went to the Chat area for help. The agent who helped me, Mr Roderick was very helpful and quick in fixing the issue. Am really glad that in a matter of seconds he was able to unblock my account.
Roderick, the person Live chatting with me was of a great help, he allowed me to easily solve the issue i had. Very polite and easy to talk to
Roderick was straight to the point in response to my questions. He was very informative unlike the other one named Rozanne who I felt was trying to get rid of me as soon as possible.
She help me solve the problem by payment charge, really nice person and service!
Excellent customer service from Roderick. Patient and fully explains everything.
I used their personal shopper service a few times. They ordered goods for me, and then almost 9 months later have not delivered. When I asked for a refund and cancellation of the order, they refused. Awful customer service. Do use that personal shopping service or you may be out of pocket.
Roderick helped me to solve my issue about the special handling fees in a very short time. If you have a question or an issue, Roderick is your man.
Absolutely horrible. I payed for a service. They advertised they could deliver to Gonaives Haiti and my package made it to Port au Prince. If you don't know, that's 3 and 1/2 hours apart. They could do nothing so I had to find and pay someone to make the 7 hour trip to pick up my package. I could have sent straight through fed ex had I known that's all they would do.
We do apologize for this. Unfortunately some of our carriers may be unable to deliver directly to some locations. In these cases they do try to use other carriers to fulfill this request however that is not always guaranteed. Please contact us from https://www.myus.com/about/contact/ for more information.
Beryl grace was Quick and helpful in helping me find my missing items as was send to them without my suite number
I received an email to say I was be8ng charged for a package in my suite. I had not ordered a package. I used chat and was helped by Roderick, who resolved the problem promptly.
Quick reply with enough information
Helpful guy (Roderick)
Help me with my shipment information and credit card issue that was bothering me
Agent Mr. Roderick provided due help in timely manner. Satisfied
Had to follow up on an item and the service representative, Roderick, was spot on! Thank you very much for the assistance...
I do NOT recommend MyUS. I ordered a lot of clothes from the US and needed a US address because I live in Europe. To avoid customs, I spent over 50 dollars splitting my packages. That way I only had to pay for VAT and shipping. I clicked on "send packages" and paid for delivery. But then I get one big package. And get a note that I have to pay over 300 dollars in customs duties and VAT from Svea. I wrote to MyUS to hear them why they sent me one big package now that I had spent money splitting the packages up. They then write that I had asked for it myself. In my memory, I never asked for it, and even if I did, I would think it's customer service to alert the customer or have a "warning" pop up before paying for the delivery: "Are you sure that you want to ship in one package "? They can not prove to me that I asked for that they shipped it in one package. They should be able to proof this! I got an apology from the assistant who wanted to return the $50 I had spent splitting the package. But the next day I get another email from the assistant again stating that she still can not return the 50 dollars, because her "manager" had said it was my own fault. I don't understand that at all, can take place. You can't promise a customer anything and then withdraw it. The table catches. It's not so much the money, but the principle of it. I really hope there are some managers who have bad taste in my mouth over giving me such a treatment. But they probably haven't. They seem reasonably indifferent to their customers, and in no way help. Stay far away from MyUS and take advantage of some of their competitors instead. This is the last time I use MyUS.
We do apologize for the issue you are facing. Our records show that you had created the ship request to send the packages. However you had only created a single ship request. In order to have packages ship by themselves multiple ship requests have to be created. We do apologize if that process is confusing as we mean for this to be simple. Please contact us from https://www.myus.com/about/contact/ for more information.
Jeff was excellent! Even though it was a livechat, Jeff ensured a prompt and reassuring approach. I could sense his warmth and caring attitude
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear this. We would like to review this issue and provide you with assistance. Please contact us from https://www.myus.com/about/contact/ for more information.