Absolutely horrible. I payed for a service. They advertised they could deliver to Gonaives Haiti and my package made it to Port au Prince. If you don't know, that's 3 and 1/2 hours apart. They could do nothing so I had to find and pay someone to make the 7 hour trip to pick up my package. I could have sent straight through fed ex had I known that's all they would do.
We do apologize for this. Unfortunately some of our carriers may be unable to deliver directly to some locations. In these cases they do try to use other carriers to fulfill this request however that is not always guaranteed. Please contact us from https://www.myus.com/about/contact/ for more information.