MyUSReviews 5,288

I was having a problem shipping and couldn't find an answer through "FAQ's" (who ever does anyway!). I had a long wait as there were 40 people ahead of me. I waited and it was worth it since I was connected to Roderick, who was absolutely amazing. It was a fairly complex issue since I had 25 items in my suite and one was problematic. He helped me deal with that and set it aside and then got to the other ones and there was still a problem. He advised changing the shipping method and waited patiently till I was able to submit the order successfully. He was an absolute pleasure to deal with - professional, patient, helpful.

I put one star because I cannot put zero!
Stay away, they do not care at all about the customer.
Very bad my first experience with them.
First, I placed the order by accident since I thought there was 1 more step before completing, this of paypal verification, which never asked! After first shock that my order placed without asking my PayPal code I tried to cancel the order immediately, since the prices were not cheaper than Greece (312 $) incl. Fee and transportation charges. I sent them email, chat etc. and they replied me 2 days after saying that it was not possible to cancel the order although the status order had not yet changed to confirmed. This happened 4 days later and beyond my efforts even with dispute to PayPal I did not manage to cancel it.
But the worst happened 3 weeks after when my package arrived to Athens. They called me from the airport customs that I should pay import taxes, VAT, customs fee, storage fee etc 200 euro!
I have made many purchases from countries and sites, non European, but never happened to me this, since the sellers protect their customers and send the packages with simple mail in order to avoid customs.
This awful MyUs sent my package through FEDEX although they knew (I did not unfortunately) that this would cost me so much!
Please spread this to all your friends in order to avoid this cheating and crook company.

On my very first order sent to MyUS, they logged my item into some else's account (they call the "suites"), and shipped my item to another customer.

Here is the chat I had with customer service on May 7,2020:

Chat started at 1:21 PM
Hi Jack! My name is Kamal. Thank you for chatting with MyUS. How may I assist you today?
K
May I have the tracking number of the shipment delivered to your suite?
Kamal
1:22 PM
Hello Kamal. MyUS has had my package for over one week and it is still not logged into my account. 1ZR0967V*******348. Please explain the delay
1:23 PM
K
Thank you, Looking up the shipment allow me another 1-2 minutes.
Kamal
1:25 PM
Ok
1:25 PM
K
Thank you for patiently waiting, I was able to locate the package. Unfortunately, It has been logged in a wrong suite and was shipped out. I will request from the merchant invoice so I can escalate the case to our higher management and inform of the mistake so we can reimburse you the cost of the item.
Kamal
1:33 PM
OK. Do you need anything from me?
1:34 PM
The merchant invoice for the order that was shipped.
1:35 PM
K
I am going to enable a function with our chat that will allow you to upload your document right now for me to review. We accept the following file types for upload: jpeg,. Jpg,. Tif,. Bmp,. Pdf,. Gif.

When it is enabled, you will see at the bottom of the chat that you may upload or drag the file' to send it to me. One moment please.
Kamal
File Transfer Requested
Scan 9. Jpeg
50.0 kb
File Transfer Succeeded
Did you receive it?
1:38 PM
K
Yes, Thank you. I have escalated the case to our higher management for review and will send you an update via email within 24-48 hours.
Kamal
1:40 PM
May I know the name of the higher management to which this has been escalated?
1:41 PM
K
That I can not confirm on for now. Once I do have the update I may as well provide you the name of our superior who will review the case.
Kamal
1:44 PM
OK. I look forward to hearing from you.
1:45 PM

I have subsequently read a very high number of bad reviews about this company and their abusive practices. I await their response if any. Judging from the other unfavorable reviews, I suspect today's chat is the last I will hear from them. But they will hear more from me. I am retired and have nothing better to do than to keep reminding potential customers about my experiences with this company.