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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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These con merchants should be reported. Took my money 2 months ago. I'm still waiting. If they can't cope don't keep taking on orders. It's a disgrace. I want my money back
The glowy reviews on here are definitely fake. This company takes a week to acknowledge a package is delivered to them and another whole week to ship it to you! Also, prepare to find something missing.
There are some delays that our teams are experiencing due to Covid-19 and the high volume of orders we have received. Our team is working hard to reduce those delays.
Very slow shipping and customer service. There are better services out there! Customer service is not able to solve any problems!
There are some delays that our teams are experiencing due to Covid-19 and the high volume of orders we have received. Our team is working hard to reduce those delays.
I have wrongly sent my package to MyUS official address instead of mine. Dorothea (the assistant) had been very nice and immediately fixed the issue and even updates my log.
Thanks MyUS for this wonderful experience and allocating great people like Dorothea to help us once needed.
No customer service responses, i cant see my goods that arrived my suite on 15th and 18th of June 2020!
There are some delays that our teams are experiencing due to Covid-19 and the high volume of orders we have received. Our team is working hard to reduce those delays.
First and last time using this service. They have no clue what they're doing. They put the wrong value on my package so I had to pay extra customs and duties, and they were totally apathetic about fixing their mistake. I had to make a bunch of phone calls and straighten it out. They are careless and sloppy. I asked for a partial refund because they messed up. Never got a reply. DO NOT recommend.
We do apologize for the valuation issue. That can always be resolved with our service. We also advise that you can upload the invoice to your account before a package arrives so that our team uses the invoice to value the package.
Was Charged almost $530.00 CAN total to receive a parcel the weight about 40 lbs. $110.46 was from DHL the actual shipping company. MYUS charged the rest! This shipping cost more than the item. They got every excuse in the book. It's not like I received the parcel the next day It took over a week! I actually had to demand multiple times to receive a copy of the invoice! Further more the invoice was in US funds $278.94 but my credit card was charged $418.28 CAN funds the exchange was done by MYUS at 50% mark up. Another rip off! Don't ever use this company they have ZERO costumer service and are only interested in taking your hard earned money!
We do apologize for the issue you are facing. Invoices can be accessed from your account at anytime from the history section of your account. As for currency conversion we do not charge that the bank does.
My packages (3) were confirmed delivered to my US address in Sarasota. Upon several unanswered emails inquiring as to why the pkgs have not been logged in and shipped to my Canadian address, MYUS has yet to respond. They have had one package for about 3 weeks. The telephone number ( from website) you call has NO voicemail or live chat option. Not sure what to do now?
As far as my other two pkgs which have been delivered to my US address this past week, I will wait and give them some more time to process. Total value is about $600.00 US. Frustrating. I understand there are delays but their website states that they are logging in Pkgs from June 9. One of My pkg was Confirmed delivered June 3. There is NO information on their website on how to deal with this type of situation, other than sending an email.
There are some delays that our teams are experiencing due to Covid-19 and the high volume of orders we have received. Our team is working hard to reduce those delays.
Avoid MyUS at all costs. There are so many circumstances in which they show their lack of professionalism and disrespect towards the customer that I don't even know where to begin. They're thoroughly incompetent, lazy, unresponsive and careless. I've had 15 packages delivered to my suite over the course of 3 weeks and it took them nearly an entire month to log 14 of them. Their customer service is unreliable, incompetent and useless, as they have disabled the live chat and don't answer e-mail inquiries about the whereabouts of your goods. Today is June 12th and I've had a package delivered on June 4th (the tracking number of which I have provided to a customer service rep via e-mail) and it hasn't been logged to my suite. A customer service representative with whom I exchanged a few emails (I had to send them 8 messages to get a inconclusive reply!) asked me to produce the seller's invoice, which I did, and never answered my inquiries concerning the location of the package. They basically IGNORED my inquiries about the whereabouts of my package, the logging of which is the only pending action before I can place a shipment request for the items in my suite. By now I assume THEY HAVE LOST MY PACKAGE, AND DON'T EVEN BOTHER giving me an explanation. DO NOT USE THEIR SERVICE. THEY ARE UNRELIABLE, INCOMPETENT, UNPROFESSIONAL AND UNRESPONSIVE. There should be way more reliable, competent and professional freight forwarders out there.
We do apologize for the negative experience you have had with our service. There are some delays that our teams are experiencing due to Covid-19 and the high volume of orders we have received. Our team is working hard to reduce those delays and respond to all inquires sent to us.
My package is stuck in limbo at customs. The site does a terrible job of informing what actions need to be taken regarding clearance procedures. I've called and emailed only to be ignored and told that they "currently cannot call customers back and to use their contact us form online." They overvalued my item causing approximately twice the tax value to be applied. From start to finish this has been a cluster with no perceivable way to contact a real person.
Go to FAcebook page if you don't believe me
They are not answering emails or phones, closed the chat service
Any positive feedback is fake as hundreds are complaining about delays of 2 or more weeks
There are some delays that our teams are experiencing due to Covid-19 and the high volume of orders we have received. Our team is working hard to reduce those delays.
I had several questions regarding my account and the discounts that should have been applied. Initially I used the Online Chat and I was 88th in line. Patiently I waited and could see that it was getting to 10pm in Florida. However, I spoke with Roderick who attended to my question and true to his word followed up and provided me with instruction with how to solve my problem. I would like to say that Roderick is a credit to MyUS.com and if this is the level of customer service throughout the company then I look forward to dealing with you in the future.
They are scammers everything was right before ordering they were properly assisting & replying on time but since the moment i got my consignment delivered to suite they marked my package with lithium batteries & put it on review for shipping just to make more money because there are no batteries in my package & not replying my emails or calls from a week now there is noway you can communicate with them i must say they are unprofessional & ripoff (BEWARE) use some other logistics
We do apologize if our service has not met up to your standards. Our team will review this issue and provide you with a resolution as soon as possible.
I enrolled in the company's website a few weeks ago and was super excited to use them for my shipment. Unfortunately it is not going very well. No agent is available to take calls, it takes 3 hours in the queue for the "chat now" and whatever the agent told me is total lie. My packages have been delivered since May 20 and 22 and they don't show in my suite, let alone sent to destination... I am on a 30 days trial, now wondering if this is worth it...
We do apologize for the issue you faced with our service. There are some delays that our teams are experiencing due to Covid-19 and the high volume of orders we have received. Our team is working hard to reduce those delays.
After buying and paying fast delivery, now, a month after, they are telling me they can't deliver my order due to "restrictions" that don't state in their website. And even worst they won't refund me. This is FRAUD.
We do apologize for the issue you are facing. Our restrictions are listed per carrier and per country on our website. You can also always reach out to us to confirm if we can ship and item.
Obviously... JEANINA IS THE BEST AGENT. NO, XYZ IS!
MyUS does not invite reviews.
This is a scam company, they will damage your goods, overcharge you, and outright steal your goods.
We do apologize if you believe the reviews are fake. If there is any assistance we can provide please let us know https://www.myus.com/about/contact/.
Absolute drama! For several reasons:
1. Login in Chrome is not working fine.(i have te remove all cookies and browsing history every time I try to log in. Have hundreds of websites in my password locker. No website is behaving this strange, but MyUS.com does...)
2. Waiting for more than a month to ship. My order is still "Check item status". The products missing are IN STOCK at AMAZON.COM where i ordered it. But... MyUS is not able to receive them?
3. Have send multiple messages. Several time contacted by chat (sometimes I was nr 65 in line...) Always the same: ohhhh I see. This is not good. I'm going to escalate this. You definitely will receive a message within 24 hours what's going to happen. But the reality is: NO REACTION AT ALL. ZERO!
It's a shame!
Positive reviews must be fake! This is so massively going wrong, that it can't be an accident.
We do apologize for the delays with our service currently. Due to the impacts of COVID-19, we are experiencing some delays. Thank you for being understanding and patient as we take care in the health and safety of our team members and your orders.
I'm currently working in India and have the need to get items that are available only in the United States. I discovered MyUS.com to be the best options for this. My items are delivered in a timely manner and all queries despite the time difference are handled speedily and are resolved. Their Google Chrome extension that enables you to put items in a myus.com basket from other sites is a life saver for us who do not have a US credit or debit card.
I would recommend them to anyone.
Jamaican_in_India
Horrendous service and not trustworthy
Horrendous service and not trustworthy. Incapable to provide the serivce advertised and not interested to fix their mistakes. AVOID!
We do apologize for the issue you are facing. Please contact us from https://www.myus.com/about/contact/ for more information. We have limited resources on social media. Thank you.
The staff is professional and ready to answer all inquiries with outstanding performance
Very thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear this. We can always assist you with a refund. Please reach out to our customer service team.