I had several questions regarding my account and the discounts that should have been applied. Initially I used the Online Chat and I was 88th in line. Patiently I waited and could see that it was getting to 10pm in Florida. However, I spoke with Roderick who attended to my question and true to his word followed up and provided me with instruction with how to solve my problem. I would like to say that Roderick is a credit to MyUS.com and if this is the level of customer service throughout the company then I look forward to dealing with you in the future.