MyUS

I ran into a little IT related error concerning my item declared values etc. Macy from MyUS team was more than helpful and helped me to get my issue resolved real quick. Thanks for the amazing service. Kudos.

It is becoming more complicated doing business with you as your requirements have become obsessive. I have been with you for years now and have never cheated on any of my prices paid and supplied all invoices when necessary. I feel like I am being interrogated each time I must supply an invoice. When something was free or a gift, I should not have to declare a value as it is unknown to me. What has happened to your policy making this process so confusing and difficult?

I enrolled in the company's website a few weeks ago and was super excited to use them for my shipment. Unfortunately it is not going very well. No agent is available to take calls, it takes 3 hours in the queue for the "chat now" and whatever the agent told me is total lie. My packages have been delivered since May 20 and 22 and they don't show in my suite, let alone sent to destination... I am on a 30 days trial, now wondering if this is worth it...

With every product ready for shipping MyUS have attempted to raise the estimated total weight and cost of products far beyond reality or what could be deemed reasonable. Since these changes are always made in a way were they enable MyUS to charge more, the only logical conclusion is that this is an intentional move on their behalf.

This company used to be alright but in the last 6 months have gone down hill. Customer service is useless, you can't call, they don't respond to emails and the live chat is disabled. Still waiting for a reply from 3 months ago. Took 46 days for them to process one item and lost the other. Was refunded for the lost item and told if they ever found it they would return it to the seller. 3 months later they found the item and charged me without my knowledge 4 times the price of the original shipping charge. $183 USD for a 3 pound package that isn't even mine. It should have been returned to the sender like they stated in their email. Tried contacting them by email, phone, live chat and facebook but no response. Everyone stay clear of this company now. Their shipping calculator is a scam as I it calculates by weight and in their terms and condition they state they charge by dimensional weight or actual weight whatever is greater. Not what they say on the home page of their website.

They must staff the place with the most useless morons on earth. Firstly due to improper packing on their part a box was damaged by FedEx. With crush injuries to the box.

Inside they opened the packaging on a ceiling fan… so all the screws fell out of the gaping hole in the box.

Now they're trying to blame FedEx for their incompetence. They've ruined over $250 worth of stuff. And told me it's my fault for not paying for extra packing.

I ordered for a loose phone battery, it probably gave them a hard time because of all the restrictions with the shipping companies, but they never withheld the parcel, and delivered it to my doorstep via dhl. It was great.

I shipped a $80 keyboard with MyUS. They charged $35 for shipping. Then FedEx which was their carrier asked for additional $30 as a handling fee in addition to customs. I refused to pay that and their representative hung up. Then nobody answered at FedEx and no one at myUs could provide useful information.
After a month my package returned to MyUS center, where they instantly charged me $270 for the FedEx return shipping and want me to pay again for a second shipping to my address.
Never in my life have I been so outrageously wronged by a delivery company. That whole fiasco sent me back $300 and I still haven't received my package.

I have had this service for about a year. Sometimes it is great! Other times it is not! My number 1 complaint is the app and the shipping preference. Sometimes there is a glitch. When you change your shipping preferences the app might not respond exactly to your changes. What happens is this! You will get an email that is completely opposite of what you requested. Then you can't make a change, amend an error, cancel the shipping, or get through to customer service via email. Now you will be stuck with a charge that is inflated in which you tried to avoid. Now you left with the challenge to redeem your money back for something you didn't exactly ask for. This has happened on a few occasions. I am angry because my shipping cost have been over $100 and in some instances it is easier, cheaper and safer to buy directly from Amazon.

This used to be a great service, but as they have grown they have refused to increase the number of staff members to deal with customer issues. They now expect you to chat with them instead of calling. For chat, they make you wait an hour before an agent becomes available if it works at all. See attached image their supposed 24/7 service. If you have anything urgent to ship I'd advise you to look elsewhere.

I have been a customer for over 5 years and lately the quality is a disaster. They never admitted to their mistakes and all throw the blame at me because I did not big insurance. I showed them their own pictures that was showing that the product was damaged because of how they cut through the package, still they blame it on me and said that it was damaged in transit from them to me in EU. From picture you can see that red utility knife that they use and the layers of bubble wrapper got cut wide open. Also for missing stuffs from my shipment they blame that on the merchant and make it seem like if I didn't buy insurance, they don't really care and they won't help. I'm very disappointed and never through that will be this irresponsible.

Purchased a designer coffee table and selected and paid for the additional option of extra padding to ensure it arrived safely. Combined the table and shipping were over $2000. The table arrived wrapped in a lightweight cling wrap no box, no padding and completely ruined, scratched, covered in dirt and with chunks missing - completely unusable. I also took the option of insurance. They agree it was their fault but will not refund the full amount and will not provide a refund only a credit to use on shipping however I will never be using them again so I have lost $2000 and still have to replace the coffee table.

You can try an entire day, and no one will reply to your requests for help. Be smart and run away from it. After paying for a DHL shipment from the US the same company ((DHL) charged almost the same amount I paid to myUS.com here in Brazil and claimed it was the administrative fee. It's a trap from beginning to end. Try something else, trust me.

Garbage service who takes no responsibility for their service. They claim to know all the customs procedures for your destination country, and even "guarantee" the duties (when you pay extra), then refuse to pay or help at all when your item is stuck in customs. They simply wash their hands and tell you you're out of luck. Avoid this horrible service, don't waste your money here.

A very poor overpriced service. MyUS damaged my item then refused to compensate me for it. They stated they don't cover for manufacturers packaging so if you send collectibles or anything where the packaging is just as much the value of the item then don't bother. Incompetent customer service staff. AVOID