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This used to be a great service, but as they have grown they have refused to increase the number of staff members to deal with customer issues. They now expect you to chat with them instead of calling. For chat, they make you wait an hour before an agent becomes available if it works at all. See attached image their supposed 24/7 service. If you have anything urgent to ship I'd advise you to look elsewhere.
Tip for consumers:
Buyer beware. They are becoming more unreliable by the day.
Idris S.'s review of MyUS earned 2 Very Helpful votes
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Hi Idris. We are sorry to hear that you are unhappy with the service that you have experienced. We do have the option for our members to call us and leave a message for a return call within a business day. Occasionally, you may receive a busy message in Chat but you can usually try back in a few moments to be connected. You can also send us a message via the Contact Us Page 24 hours a day. We do make every effort to be fully staffed and we have added hours and shifts as needed to manage the fluctuating volume that we receive. We do appreciate your business and your feedback and we will share this management as we are always looking for ways to improve our service.