Purchased a designer coffee table and selected and paid for the additional option of extra padding to ensure it arrived safely. Combined the table and shipping were over $2000. The table arrived wrapped in a lightweight cling wrap no box, no padding and completely ruined, scratched, covered in dirt and with chunks missing - completely unusable. I also took the option of insurance. They agree it was their fault but will not refund the full amount and will not provide a refund only a credit to use on shipping however I will never be using them again so I have lost $2000 and still have to replace the coffee table.