This company stands out as the top choice for conducting business. If you require assistance, don't hesitate to request Jeff, as he caters to all your needs. Their professionalism is exceptional, marked by superb communication, making it an outstanding experience overall.
Items lost been waiting 2 weeks for a package to be processed into my suite and have photos taken at extra cost and still no reply I'm fed up with this horrendous service will not be using them ever again
Absolute drama! For several reasons:
1. Login in Chrome is not working fine.(i have te remove all cookies and browsing history every time I try to log in. Have hundreds of websites in my password locker. No website is behaving this strange, but MyUS.com does...)
2. Waiting for more than a month to ship. My order is still "Check item status". The products missing are IN STOCK at AMAZON.COM where i ordered it. But... MyUS is not able to receive them?
3. Have send multiple messages. Several time contacted by chat (sometimes I was nr 65 in line...) Always the same: ohhhh I see. This is not good. I'm going to escalate this. You definitely will receive a message within 24 hours what's going to happen. But the reality is: NO REACTION AT ALL. ZERO!
It's a shame!
Positive reviews must be fake! This is so massively going wrong, that it can't be an accident.
We do apologize for the delays with our service currently. Due to the impacts of COVID-19, we are experiencing some delays. Thank you for being understanding and patient as we take care in the health and safety of our team members and your orders.
Living in a country that isn't recognised like North Cyprus it's always hard to buy and ship items from other countries but MyUS is just the perfect tool. Customer service agents explained everything and made life easier, constant email updates at each step. Shipping cheap and efficient. I will definitely use MyUS again and would recommend anyone to use it
Always very fast but can really be expensive. They also have some funny/phony charges. I just had a chart with Jessica, one of their customer service agents and she cleared all my concerns as usual. In summary, MyUS.com can't be beaten to speed and reliability especially when you need fast shipping.
It was great. Quick reply. Very informative. Cut straight to the point and gave me useful answers that would help with future, imminent purchases. Will surely keep on using this service as it is wonderful and convenient.
Myus.com contain the most helpful support team. They helped me with some problem regarding registration an credit card especially Christian A. For managing everything with ease and reassurance.
I wish them the best of luck
Been using MyUS for a couple of years now. Never had any issues. I just contacted them asking if they could return my package when it arrives since I no longer need the item I ordered and the rep. (Jessica) was helpful and explained how I can go about doing that easily. Customer service is great, very professional and kind.
15 May "Kelly" on live chat with myus.com is wonderful. Courteous, listened to what I had to say, explained to allay any misunderstanding and offered a resolution which made me happy ;) Well done Kelly!
Amor sorted out my issue of missing package and even was so kind as to waive the incorrect address fee taking into account the reason this error has occured. Very grateful, excellent customer service as always,
I was nervous at first as I had read negative reviews on the site but I'm glad to have taken the risk. They respond to your emails quickly and fairly. Thank you, Beryl Grace, for helping me make my shipment easier! Love from Jeddah, KSA.
I have ordered some dice from Amazon and waited for 3 weeks instead of 5 business days. It definitely spoiled the whole shopping experience. Nevertheless, it arrived in one piece and everything else was correct.
Expensive shipping to Philippines and they use Fedex that have local charges. My freebies collectible stickers that comes with every order from a US store were all missing and until now they cant answer me in email where it is. Very bad first time experience with them.
Hi Shan. We are very sorry to hear that you are unhappy with your experience with our service. We do make every effort to be very transparent with the rates we charge and the carriers we offer. You an easily estimate the cost to ship an order in advance of using the service here https://www.myus.com/pricing/calculate-shipping/ Unfortunately, we have no control over import charges in your country. We see you are in contact already with Customer Service regarding your stickers. Please continue to follow up with them directly so they can best assist you
Had some questions regarding Li-Po batteries relating to one of my current orders arriving at myus, com. Christian A. Advised me very friendly and in no time in detail about the options and shipping. Thank you David!
I had this challenge in completing my urgent shipping transaction. Timely support received from Michael was impressive and got all doubts cleared. I would recommend him to myus clients or inner cycle for future MYus enrollment.
I had a pretty good experience a couple years ago. So I decided to give this company a try again, but it was a BIG mistake! I set up my packages to go all in as one parcel but they sent 2 separate parcel which cost me double to send my packages. Not just that it took almost a month to received my package. Second box hasn't even arrived yet. What the heck? Oh you have no idea how many times I was trying to getting in contact with them by phone, email and online chat. Nothing worked! What a joke! Don't waste your time nor money!
MyUS is simply the best.
It's no small task you're asking from them: they have to take care of your packages the way you would.
Still, they nail it every time! My last contact with customer support was with Teresa. I made a typo in declaring values, she straightened it out immediately so I could send my packages over like 10 mins later.
If you're not shopping yet in the states through myUS, you're missing out. Especially when Teresa's on call!
MyUS, oh what a disappointment! They have held my package hostage for an unbearable two weeks, and I suspect it may be lost forever. But what truly infuriates me is their abysmal customer service. It's as if they couldn't care less. I reached out to them once, and they promised an email update. Yet, five days later, still no sign of that promised update. When I followed up, they repeated the same empty words. When I dared to express my frustration and asked for the employee's name, they abruptly shut down the conversation. My experience with MyUS has been a nightmare. I will never, ever use their services again.
Jessie was a great help to helping me sort out my payment details to get started as a member. Having such helpful, attentive, and polite customer representatives gives me even more confidence about the services of this company. Thanks!
Fast turn around of packages. Had one come in over night while asleep and be shipped to Australia before I woke up. I didn't set shipping options correctly and contacted live support to ask about a change. Excellent response time and very helpful replies from agent John Nasser. Give this guy a pay rise, he did a fantastic job. Best customer service I have received in a long time from an online service provider. I will definitely use MyUS again to get my shopping from the US to Aus.
Overview
MyUS has a rating of 3.2 stars from 5,294 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
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Business History
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please send a message to our Customer Service team via our Contact page (https://www.myus.com/about/contact/) and they will look into this as soon as possible. They have been overwhelmed with requests recently, so there may be some delays in response time. Thank you for your patience!