MyTAXPrepOffice has a rating of 4.7 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyTAXPrepOffice most frequently mention customer service, tech support and new software. MyTAXPrepOffice ranks 1st among Tax Software sites.
All the support staff are very attentive to help solve any question i feel very grateful
Thibault- WAS VERY INFORMATIVE AND HELPFUL. I HAVE ALWAYS HAD A GREAT EXPERIENCE WITH THIS SOFTWARE AND STAFF!
I USED FOR MANY YEAR PROSERIES SOFTWARE, IS EXCELLENT, BUT MYTAXPREPOFFICE IS ABSOLUTY VERY COMPLETED AND FRIENDLY
Victor is very patient and explains very well, he answers all my questions thank you
El sistema es muy amigable, y te lleva de la mano a situación en la que requiera una guia o soporte.
Very satisfactory experience, very prepared and professional trainer.
My last software I had was like living in the iced ages. I love my tax prep office
Thibault
VERY PLEASANT AND KNOWLEDGEBLE I HAVE BEEN DOING TAXES FOR 59 YEARS TRYING OUT TAX PREP FOR THIS YEAR PRIOR YEARS SPENT WITH INTUIT
I am very pleased with the Platform, and April (The Trainer) made it even BETTER!. She is very knowledgeable, patient, and pleasant.
Jessica was able to help me with my setup issue. It was quick and to the point.
Her support was outstanding. I appreciate her for looking for options and getting a resolution.
Support group of My tax is very knowledgeable. I love to use my tax office
Very reliable and customer service is open to all suggestions and questions
Very complete system, and excellent training. Recommended 100%.
He was very patient, very kind, and explained everything perfectly, making the process very easy!
The software number 1 and the best customer service
PLEASE READ YOUR PEARS COMMENTS STAY AWAY FROM THIS COMPANY. The worst company in the industry ever.
Excellent software. Very handy in review. Customer service is very excellent.
I had an amazing experience with customer service, sales and support
Answer: Hello Joy, If you purchased the 2 for 1, you may already have 2019. Please contact our team at 307.414.1211 to verify, and we will activate your license. Sincerely, The MyTAXPrepOffice Team
Answer: IF YOU WANT TO TRANSMIT YOUR RETURNS ELECTRONICALLY, YOU MUST HAVE AN EFIN.
Answer: They have instruction tutorials that I participated in several years ago. I too had a learning curve initially but I now seem to feel competent plus they have a good Chat line support that I use for technical and some tax prep advice. As I recall it was easy to set up online for me I would try to reload it. Richard
Answer: Hello Tyson, We apologize for the sales rep missing the scheduled demo. Please call us at 307.414.1211, so that we can re-schedule that demo appointment for you. Customer satisfaction is always the number one priority for us. We hope you will join our thousands of happy customers that enjoy our low prices, expert support, and powerful features. Once again, we apologize for the inconvenience. Sincerely, The MyTAXPrepOffice Team
Answer: Hello Herbert, We offer a demo version of the software on our website that allows access to the year 2018 (https://mytaxprepoffice.com/democenter). If you have questions about specific forms, please contact our support team at 307.414.1211. Thank you. Sincerely, The MyTAXPrepOffice Team
Answer: Hello, The Lifetime Price Guarantee means that your subscription renewal price will not go up as long as you renew by April 15th for the following tax year. It is not a lifetime subscription. We do offer multi-year subscriptions where renewal is not necessary for up to 5 years. If you have questions about your renewal and Lifetime Price Guarantee, please contact our Customer Relations Department at 307.414.1211 and press #3. They will be happy to answer any questions you may have. Thank you for being a loyal MyTAXPrepOffice customer and we look forward to speaking with you.
Answer: You really should not read negative reviews because most negative reviews are from disgruntled consumers based on their own faults.
Answer: No only if file with mytaxprepoffice the year before or any year before
Answer: I would go with TaxAct over 100 times than to even get close to mytaxprep office. This company's tactics should be reported