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MyHeritage

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Sweden
1 review
0 helpful votes
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Mycket bra.
February 13, 2025

Mycket bra upplagt, fungerar alltid, fort och bra. Fint illustrerat. Många funktioner att välja på.

Date of experience: February 10, 2025
Sweden
1 review
0 helpful votes
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Jag får veta en del om mina förfäder!
February 13, 2025

Jag får veta en hel del om mina förfäder! MyHeritage levererar hela tiden nya förfäder.

Date of experience: February 10, 2025
Missouri
1 review
0 helpful votes
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Great program.
November 7, 2024

Great program. I wish I could find all the details that are available to me.

Date of experience: October 28, 2024
Canada
1 review
0 helpful votes
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Unacceptable
September 1, 2024

Upon receiving notification that my account had an auto payment I went into the site and tried to access items I could before. I paid $278.88 on renewal. I called Heritage immediately, the woman cancelled the auto payment but my payment above had already gone through. I can't access anything. She said she'd get someone to call me and discuss - to date I've not heard anything. This is a rip off, what good is this site if I can't access and examine the suggested matches? I certainly could prior to renewal.

Date of experience: August 22, 2024
Dean A. MyHeritage Rep
10 months ago

Hello Wendy,

I would be more than happy to assist and follow up.
Please contact me at dean.vipsupport@myheritage.com from the same email address that you use for your account on MyHeritage. In addition, please include a direct link to this review.

Thank you,
Dean,
MyHeritage Team.

Latvia
1 review
0 helpful votes
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Very easy to build and manage my family tree. Many automated features that do hard work for me. I have made many discoveries that would not be possible without tools that MyHeritage provides. It even speaks in my native language which is not one of big ones.

Date of experience: August 19, 2024
Ireland
1 review
0 helpful votes
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A Brilliant Creation.
September 12, 2024

I was delighted with the structure of the family tree and its various branches. The production of the
Family Tree Book, showing all the facts and photographs, together with the charts and individual life stories were excellent.

Date of experience: September 2, 2024
Canada
1 review
0 helpful votes
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No Choice or Option
August 31, 2024

I don't like having to use a double log in to access the results of my own DNA and I am given no choice to opt out of it knowing what the possible risks are.
I'm an adult paying for the privilege of using this site; I understand that, but I find this frustrating and annoying.
On the other sites that I subscribe to I have the option to not use the two step sign in.
It is seriously making me consider whether I want to renew my subscription to MyHeritage after being with you since 2009.
Yes you have great records, sources and features; but, I also subscribe to 3 other sites that between them will cover what I am looking for.
Sorry, but it comes down to the fact that I have no choice in this and I'm sure it will happen in other areas as time goes on.
Not everyone will agree with me, that is fine, I respect your decision, please respect mine.
Terry

Date of experience: August 21, 2024
Dean A. MyHeritage Rep
10 months ago

Hello Terry,

Thank you for your feedback.

I was able to locate your account and was unable to see that you have 2 factor authentication activated. If this is not the case and you are still having difficulties, then please write to me from your registered email address to dean.vipsupport@myheritage.com and I will gladly look into this further for you.

Kind Regards,
Dean,
MyHeritage Team.

Spain
1 review
0 helpful votes
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Realice el pago
Más tarde, el cuestionario con datos de familia
Nunca recibí resultados...

Date of experience: February 10, 2025
Switzerland
1 review
0 helpful votes
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Very interesting and fun
September 21, 2024

More or less the results, regarding from which countries my DNA is coming from, were as expected. But some funny regions that I did not know, where there too.

Date of experience: September 11, 2024
Switzerland
1 review
0 helpful votes
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Que du plaisir!
November 22, 2024

C'est un très bon programme et My Heritage offre de très nombreuses possibilités pour créer et agrandir un arbre, le mien compte actuellement plus de ******* personnes.
Il est vrai qu'il faut du temps pour maîtriser plus ou moins toutes les possibilités offertes. Mais le service d'aide est très efficace et facilite le travail.
Programme à recommander pour les personnes intéressées par la généalogie!

Date of experience: November 12, 2024
Colombia
1 review
0 helpful votes
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ES MUY BUENO
February 13, 2025

ME PARECE MUY COSTOSO. Y NO LE AVISAN A UNO CUANDO VAN A HACER LA RENOVACION, PARA UNO SABER SI TIENE DIENRO O NO

Date of experience: February 10, 2025
Spain
1 review
0 helpful votes
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Etnia
November 22, 2024

Gracias por el análisis.
Como persona en la que su partida de nacimiento está en blanco el nombre de los padres biológicos, y toda la vida preguntándome la gente si soy española y convencidos que tengo genes que no son españoles, este test me ha despejado las dudas y aclarado de donde soy.
Muchísimas gracias.

Date of experience: November 12, 2024
GB
1 review
0 helpful votes
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Professional DNA
November 9, 2024

Easy to use. Good guidance given during each stage. Quick and amazing information.

Date of experience: October 30, 2024
GB
1 review
0 helpful votes
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Exciting Times
November 9, 2024

Very well presented Web site with clear instructions and potential to expand into other areas.

Date of experience: October 30, 2024
Brazil
1 review
0 helpful votes
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MyHeritage brought my family closer
September 2, 2024

MyHeritage has not only provided me with valuable information about my ancestors, but also brought my family closer together as we shared memories and old stories from relatives who are no longer with us. The platform interface made the experience even better, as it allowed even my relatives who aren't very tech-savvy to explore and document our family history with ease. I have also DNA tested five family members, and it was fascinating to see how the ethnicity estimates connected with what we've discovered about our ancestors so far - and I even found a cousin, who has since joined us and added a bunch of other ancestors to our tree. On the couple of times I've had issues over the past several years, customer service managed to resolve them seamlessly.

Date of experience: August 23, 2024
Greece
1 review
0 helpful votes
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MyHeritage is the best!
August 28, 2024

Well, MyHeritage is the best company in its field. For many years, I use its tools to make my life easier while searching for my family's history. And it was a beautiful travel, with many good surprises! Thank you!

Date of experience: August 18, 2024
Croatia
1 review
0 helpful votes
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Love this
August 27, 2024

It started with my child's homework. She did it nicely but when I tried to build a more extensive family tree I soon ran out of space and missed the proportions of branches. I was so satisfied with algorithms that MyHeritage team developed and helped me grow and print out really big trees in all possible combinations. DNA kit was also fun.

Date of experience: August 17, 2024
Sweden
1 review
0 helpful votes
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I am satisfied
November 7, 2024

Fast, extensive and helpful. I will recommend you. I am satisfied with everything

Date of experience: October 28, 2024
Spain
1 review
0 helpful votes
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Ayuda mucho
February 13, 2025

Ayuda mucho a encontrar cosas que no imaginabas. Y ahora tengo que...

Date of experience: February 11, 2025
Czechia
1 review
0 helpful votes
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Jsem spokojen
February 13, 2025

S MyHeritage pracuji skoro denně.
Velmi dobrá podpora s přechodem na OMNI.

Date of experience: February 10, 2025

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
405
value
336
shipping
205
returns
195
quality
336
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