Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
I am always being sent possible ancestors from the distant past. Their names seem familiar but the I see I have about 400 people wrong. Too old to be alive the or too young to be the parent. I have no idea how to rectify this as I don't know who they are?
Also, I have seen information on my own parents family that somebody has added. Their facts are completely wrong and I have no idea how to rectify this. These are my parents therefore I know their facts.
I still think this site is the best, ease of use and packed with information.
Why do you make it impossible to contact your company when I have a problem where I need human help? Trying to renew my subscription was a nightmare. As far a FAQ's are concerned, somebody just does not get it. Real users have situations that you do not contemplate with your FAQ's! DO NOT misunderstand me when I say that the real live person who finally helped me was a God send. I mean it. He was very good but I thought talking with a live person was never going to happen
The program is so very amazing, it helped all along the way to finding more ancestors. To the point I am often embarrassed to tell people how far my tree goes back. I also often thought that it could not possibly true, how could there be records from so long ago.
Today, I am just enjoying it I just wish I could get all this on one chart as it is very hard to visualize the enormity of it. My grandchildren have just accepted that they "men of the world".
I have been recommending the program left and right and anyone that wants to listen.
As an occasional user of MyHeritage, I was planning to cancel my subscription. However, the offer of a discount made the subscription affordable and I am pleased to be able to access this website when I choose. Thank you for this.
Regards Dina
Fees keep rising and long time subscribers like do not get any real advantage... Just access to sources of little use. I maintain a tree with thousands of people and I have not had real advantage in doing so. I am really thinking to keep my tree locally.
Iinformation the site offers is useful and clear; my problem is that I have more information than I can organize and use properly. Even though I'm now retired, I cannot find enough time to deal with the information, so I know I have a lot of inconsistencies which should be corrected. I also am sure that better knowledge of organizing processes would help, so I'm looking for resources nearby.
You can check back on what I had reported. I was without 2 important functions in the phots section for editing. I went a long time without the service because I was given inaccurate pop up messages for those functions. Now, finally this 2 functions have been corrected, another issues has arisen. I select translate to English and it switches to english. But never remains there. It seems that whatever I do it keeps switching back to the Thai language. I keep having to select translate to english repeatedly. It is not working correctly. I went to my settings but never changed them. But the problem was created after the other issues got resolved. Please check this. It's not the setting on my end. I have already tried and it doesn't fix the issue.
Ich hatte während längerer Zeit ein gröberes Syncrhonisationsproblem zwischen dem Web und dem FTB. Auch der Support konnte es zuerst nicht lösen. Eden vom Support übernahm den Fall und scheute keine Mühe, mir zu helfen. Nun ist das Problem gelöst. Ganz herzlichen Dank.
Sowieso bin ich ganz begeistert von MyHeritage, insbesondere von den Zugriffsmöglichkeiten auf Millionen von Dokumenten. Eine Anregung habe ich: Meine Frau und ich liessen eine DNA Analyse machen. Es ist schwierig, diese zu interpretieren. Hier wäre eine für Laien geeigntete Erläuterung oder auch Links zu solchen Erläuterungen hilfreich.
Richard Heinzer
אתר מדהים, שירות תמיכה מעולה, ממליצה בחום לחבריי ומשפחתי ליהנות מכם. תחושת שלווה, יש על מי לסמוך. התמיכה היתה מועילה עניינית ומקצועית. תבוכו במעשיכם. יש מה ללמוד מאנשי המקצוע שלכם. החלפת כתובת מייל חשפה אותי לאילן שלי.
Eden hat mir über TeamView sehr gut geholfen und einen zum zweiten Mal aufgetretenen Synchronisierungsfehler "Fehler 11" beseitigt.
Nachdem wieder mal kein deutschsprachiger Mitarbeiter zu Verfügung stand konnte ir trotz extremer Sprachschwierigkeiten geholfen werden; Danke Maja
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larry,
Thank you for sharing your thoughts.
We understand that you experienced difficulties getting in touch with us when trying to renew your subscription, and we appreciate your honest feedback. It’s clear that your situation required human assistance beyond what our Help Center articles could provide.
We’re truly glad to hear that once you connected with a representative, the support you received was helpful and met your expectations. Your experience highlights the importance of making live assistance more accessible, and we’ll make sure to pass your comments along.
If you ever need help again, please don’t hesitate to reach out directly at vipcare@myheritage. Com and include a link to this review as a reference.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care