Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
My DNA had very strange results, at odds with my 40 years of research. To help me, Myheritage gave DNA tests to my half brother and children. Once the results arrived, knowing how stressed I was, they contacted me, helped find my birth father's family, and paid for me to meet my unexpected family.I can't set date below but it was around 2018.
Rubin was very kind and patient throughout the whole process. He explained everything clearly and made sure I understood every step. His professionalism and friendly attitude made the experience perfect from start to finish. Highly recommended
In a nutshell, it works well. Value for money, maybe a 7 out of 10, after a while I found I would need additional add ons like Newspapers to get the full picture which incur extra fee's. To create the basic tree My Heritage works very well, to add all the leaves takes much longer and needs more $$$ spent. Starting from scratch the building of a family tree can be a rewarding experience, as you get deeply involved this site has some limitations, still I consider it a useful site to be connected with.
I have the following problems: In family trees, there are for example two (or more) different dates of birth/marriages or deaths. It's not possible to enter them into the family tree until they are verified in the registry record.
In the case of additional children and siblings that I don't want to include further in the family tree, I miss the option to mention them in a note, so that they would be visible but not subject to Smart/Record Matches searches.
If I make a mistake by accident and assign a person to someone else or if some person is accidentally listed twice, then it's very difficult to fix this error.
MyHeritage is a wonderful experience. I like the weekly suggestions with newspapers, finds, and etc. Sometimes they come faster than I have the time to look at all of them, but when I get a chance the hints are helpful and appreciated.
I've been with My Heritage for a while now and enjoy the looking through the helpful hints they send me. This has helped me yo follow one branch of my tree to 1520. And other branches I hadn't realised, like a French ancestors family before he came to marry a Yorkshire lass and make England his home.
I was initially impressed with the new ancient origins feature and am still now even more certain of my origin by using this. In fact what I previously knew from before has now been practically confirmed to me so I am very happy about this. However, upon further investigation and navigating the same way as a few years ago whilst using the site, I discovered another feature which is crucial proof to my connection to a certain group of people is no longer available. It was the subtribe group and had very important information showing their religious tribes and already displayed how them and I are connected. I feel cheated now. This is all because of a written law wrote by men, not by the God of my people. The tribes and identity or rather the blood connection would pass through the father originally, not the mother. If you can get this feature back up then you will receive a 10 out of 10 from me and probably many others who think the same. I need you to restore this feature.
I think the title speaks for itself. What could you offer costumers like me who have reached their personal goal with the family tree. My current premium package is far too expensive to just maintain what you have fulfilled.
Basically, I think it's a good program - but for searching for data, I think Famylisearch is better. The best thing about this program is that no one else can access the family tree you've created. It works very well to show matches with other researchers, so it's much easier to decide whether you're on the right track with your research or not. I like that the program puts the matches together smoothly despite the names entered in different languages. However, for example, when entering data, it would be much easier to enter the date continuously, not this year-month-day system. Overall, I'm very satisfied with the program.
This is my favourite Family History site to use because it is easy for me to navigate. It is the most user friendly app that I have consistently used and recommended to others as well. I am currently 68 years young, and honestly not very savvy when it comes to computers or using my iPad. The simplicity of this app however has given me confidence, and I use it regularly.
I've gotten matches and documents from My Heritage that I haven't been able to get from some of the other apps that I used. Especially dealing with Maryland records such as birth, marriage, and death. I was extremely surprised to find birth records for some of my family members that midwives were present at the birth giving me another surname that is in my genealogy tree
When I open review it starts to download with the correct title and then when it opens the site is blank!
I have reported this several times. It only happens on 'My Heritage" site and nothing else.
This does not happen every time but about 25% of my reviews are like this?
I have been using MyHeritage and the benefits are fantastic! After adding my relatives to my tree, the notices began. In my email I would find links to newspaper articles, yearbooks, other family trees, death/birth/marriage certificates for those in my tree. I also was informed of other folks who may be related to those already in my tree. It is amazing and I can't thank MyHeritage enough for all the research work they do.
My heritage is amazing, I have found out so much family history and ancestry through matching on other trees and dna, I have learned from distant relatives and followed my tree back several centuries, it has made me feel more grounded and connected
It's easy to use. The interface is welcoming. My favourite functions are:
- Theory of Relativity - it helps me see potential whakapapa lines that would take me months to break
- Adding family members is easy on laptop and my mobile phone
- The records and grave information - soo good
-being able to read digital images and zoom in and out. High quality images
My Heritage has been a great resource in completing our family history. It has been a wonderful resource for locating information on extended members of our families. The regular emails on searches also, whilst containing new information, act as a stimulus to get active again.
Fun discovering new relatives. Growing up although some of the persons were around, we had no idea we were related. Discovering my grandfather having the name McDougall, it took us a while to find out that his mother never gave him the name of his father that was Rigg, but she gave him her father's name McDougall. A surprise.
I wanted to merge two large trees on My heritage. Instead I have ended up with 2 large and 2 small.
Yes they are all trees I had created over the years but now I keep getting hints for the older smaller ones which Zi don't want.
I am always being sent possible ancestors from the distant past. Their names seem familiar but the I see I have about 400 people wrong. Too old to be alive the or too young to be the parent. I have no idea how to rectify this as I don't know who they are?
Also, I have seen information on my own parents family that somebody has added. Their facts are completely wrong and I have no idea how to rectify this. These are my parents therefore I know their facts.
I still think this site is the best, ease of use and packed with information.
Why do you make it impossible to contact your company when I have a problem where I need human help? Trying to renew my subscription was a nightmare. As far a FAQ's are concerned, somebody just does not get it. Real users have situations that you do not contemplate with your FAQ's! DO NOT misunderstand me when I say that the real live person who finally helped me was a God send. I mean it. He was very good but I thought talking with a live person was never going to happen
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larry,
Thank you for sharing your thoughts.
We understand that you experienced difficulties getting in touch with us when trying to renew your subscription, and we appreciate your honest feedback. It’s clear that your situation required human assistance beyond what our Help Center articles could provide.
We’re truly glad to hear that once you connected with a representative, the support you received was helpful and met your expectations. Your experience highlights the importance of making live assistance more accessible, and we’ll make sure to pass your comments along.
If you ever need help again, please don’t hesitate to reach out directly at vipcare@myheritage. Com and include a link to this review as a reference.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care