MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
Remboursement rapide suite à une erreur de ma part. Merci à MyHeritage pour la rapidité et la simplicité de la procédure
Had een verkeerd product ontvangen, maar door jullie snel opgelost. Duimpje, Duimpje, Duimpje en nog een
Mi consulta telefónica ha sido muy satisfactoria la consultante ha sido muy eficaz en sus respuestas
In Coronatijd terug gebeld door helpdesk en mijn vragen uitstekend behandeld, deskundig en vlot en in mijn eigen taal
Mycket nöjd av servicesen jag fick. Kommer att kontakta även i fortsättningen om det skulle bli problem.
Med vänlig hälsning Lena
Vriendelijk, duidelijk en met het gewenste resultaat geholpen
Ook uitleg gekregen over nog wat andere problemen
Bonjour, accueil parfait renseignements adéquat, personne très courtoise, merci. Rapidité sur le retour à ma question.
Ik ben zojuist aan de telefoon geholpen op een rustige vriendelijke en duidelijke manier.
Alles is opgelost waarvoor mijn dank.
Hedenmorgen mijn vragen deskundig en tot volle tevredenheid beantwoord.
Hartelijk dank!
Joop Hengeveld
Моя почта прекратила своё существование и я не мог восстановить пароль. Большое спасибо Елизавете, благодаря которой я сумел войти на свой сайт.
Super my heritage. Agréablement surprise. C'est facile à gérer,. Aide par téléphone excellent. Vite la suite.
Fui prontamente auxiliado em minha dificuldade. Possuem um bom serviço de suporte ao usuário. Grato.
Zeer adequate en snelle respons op mijn vraag hoe pleegouders of adoptiefouders toe te voegen, met een linkje naar de juiste uitleg.
Assistance téléphonique très précieuse et efficace. Bonne aide en cette période de crise dûe au covid19.
Buenas tardes.¿ Cómo hago para borrar algunos integrantes de ni árbol que no son relevantes y me ocupan espacio? Gracias.
ILMEISESTI POSTI OLI KADOTTANUT NÄYTTEENI JOHONKIN. MY HERTTAGE OTTI YHTEYTTÄ JA LUPASI TOIMITTAA VELOITUKSETTA UUDEN NÄYTESETIN NIIN SAADAAN MINUNKIN SYNKKÄ MENNEISYYS SELVILLE ANTTI TAMPEREELTA
C'est un super site pour gérer votre organigramme familial. De plus, le support technique est rapide!
Mein Anliegen wurde von einer freundlichen Dame namens Lidija bearbeitet. Toller und kompetenter Service. Danke!
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.