Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
Guten Tag!
Die neue Version ist installiert und funktioniert einwandfrei.
Herzlichen Dank sagt
Kurt Tschiderer
Atendimento telefônico excelente, atencioso, agradável, humano que supriu as expectativas. Eficiente. Site amigável.
Hatte um Rückruf an einem anderen Tag gebeten; funktionierte tadellos, überaus kompetente Mitarbeiterin; nach 10 Minuten war alles zu meiner Zufriedenheit erledigt.
Perfect geholpen door een vriendelijke dame. Duidelijkheid en uitleg.
Ik wens jullie heel veel succes.
Der Support funktioniert immer einwandfrei, ist sehr professionell und freundlich. Ich kann gar nicht genug Lob aussprechen:-)
Danke!
Eu questionei um problema ao tentar fazer melhoria em fotos e não tive resposta da myheritage. Jhd lakjsdh flkajshd jkash dk
Ik heb meermaals vastgesteld dat geboorte- huwelijks- en sterftedatums niet correct zijn. Amateuristisch!
Supporto ottimo.
Molto chiaro, preciso ed esauriente. Puntuale nel rispondere ai requisiti sottoposti
Je ne parvenais plus à me connecter au site mais une solution rapide et claire fournie par le support m'ont permis de réparer les choses.
La atencion en soporte, es muy bueno. Me ha servido de mucha ayuda. Trato cordial y amable. Se preocupan por el cliente.
Nadat het aanvankelijk moeite heeft gekost om een telefoonnummer of e-mail adres te achterhalen is er daarna prima service verleend door MyHeritage
Site tres serieux qui vous rapelle au telephone ou ecrive aussi par mail et on trouve solution si probleme; resultat kit ADN epoustouflant... merci
Jag är mycket nöjd med bemötandet och den snabba hjälpen jag fick föratt lösa mitt problem, Jag kan varmt rekommendera My Heritage
Tack för hjälpen Lisa i Kundsupporten, för hjälp med att hantera våra DNA-kit!
Ha en bra dag / Jörgen Eneberg Larsson :)
Der Support Mitarbeiter hat mir bei der Änderung des bisherigen Verwalters des Stammbaumes auf meine Daten schnell und sehr kompetent geholfen. Danke
Ich kam nicht mehr auf mein Konto:
Sehr gute kompetente, freundliche telefonische Hilfe. Der Rückruf erfolgte innerhalb 1 Stunde.
Ich hatte ein Problem mit meinem eingeschickten DNA Kit und wurde sehr gut und freundlich beraten. Ich war sehr zufrieden mit dem Service.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear MyHeritage member,
We value the satisfaction of all of our members and strive to offer a first-class service to our members. I would like to investigate your case personally, please send me a message from your registered email address to shane.vipsupport@myheritage.com and I will be more than happy to help you.
I look forward to hearing from you.
Kind regards,
Shane, MyHeritage Team