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MyHeritage

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New Zealand
1 review
0 helpful votes
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Happy
November 7, 2024

I have managed to build my entire family tree with the help of MyHeritage. Could not ask for a better sute

Date of experience: October 28, 2024
Canada
1 review
0 helpful votes
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Customer Service Phenomenal
September 20, 2024

I was pleasantly surprised with the customer service response time with my representative Nir. I would get a response within a couple of hours and he even checked in on me daily to make sure everything was working to my satisfaction. Nir was knowledgeable and more importantly kind. Just such a positive experience.

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Elizabeth answers questions quickly with advice on how to proceed.
There are problems with software creating books with many &%#), strange symbols. Hopefully they can fix the software problem within a month. If not the software is flawed.

A subscription service should offer better RESEARCH RECORDS options.

Date of experience: September 11, 2024
Australia
1 review
0 helpful votes
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Easy
November 7, 2024

I have been a My Heritage user for some years now, and I find it very easy to use and very interesting to find out all about our ancestors.

Date of experience: October 28, 2024
GB
1 review
0 helpful votes
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My DNA
November 7, 2024

Easy to use they keep in touch with you and you can check how far they have got with your DNA sample.

Date of experience: October 28, 2024
Canada
1 review
0 helpful votes
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Resolving difficulties
September 21, 2024

I'd like to have my and my husband's trees and accounts accessible in one place. I'm trying to do that but need help, which is available. I just need to do it. Otherwise, I'm mostly happy with MyHeritage.

Date of experience: September 11, 2024
GB
1 review
0 helpful votes
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Family tree
September 21, 2024

I have been trying to find information about my family including different parts. Since joining My Heritage this has been eye opening. At just the touch of a button l have found different members of my family tree.

Date of experience: September 11, 2024
Germany
1 review
0 helpful votes
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Sehr gute Erfahrungen mit dem Service und der Information.

Date of experience: May 12, 2025
Germany
1 review
0 helpful votes
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Super
February 17, 2025

Guter Service, persönliche Hilfe, sehr zu empfehlen, nutze dieses Programm schon seit 2013

Date of experience: February 17, 2025
GB
1 review
0 helpful votes
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When my mum died 5 years ago I realised I knew very little about my family. I began using my heritage to see what I could find out and became totally emersed in researching my family. I found I had a great uncle who was seriously wounded in WWI and died from his injuries here in England but the most unbelievable thing was he is buried in a cemetery less than a mile from where I live. Once you start you can't stop and I am looking forward to what I can find next. Thank you my heritage.

Date of experience: September 10, 2024
Germany
1 review
0 helpful votes
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Abarbeitung ist schwirig
February 13, 2025

MyHeritage find ich gut aber es ist auch schwirig alle Matches abzuaRBEITEN DA FÜR EINIGE ERLEDIGTE GLEICH VIEL ZU VIEL NEUE ANSTEHEN:

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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I wasn't sure
September 21, 2024

The information and research included in the site is incredible, I am so glad I took the plunge, as it happened I only needed it for some information to put in a visa application for a trip to India.
However, I have since looked in more detail and have been happy with the in depth results.
I would highly recommend it 5o anyone….you won't be disappointed.

Date of experience: September 11, 2024
Germany
1 review
0 helpful votes
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Genealogische Fundgrube
February 13, 2025

Die Funde in anderen Stammbäumen und Zeitschriften und ihre Verknüpfungen mit den Daten des eigenen Stammbaumes sind sehr ertragreich!

Date of experience: February 10, 2025
Louisiana
1 review
0 helpful votes
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Excellent Service!
September 20, 2024

My experience was excellent. It was very helpful and caring. It was very considerate of my time and it was not rushed. It did not end until I was satisfied with the results and had a clear and full ending as to what information I needed.

Date of experience: September 10, 2024
Austria
1 review
0 helpful votes
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Meine Infos verbessern sich laufend
February 13, 2025

In Verbindung mit unseren Kirchenbüchern mit Unterstützung underes Pfarrers ist es eine große Bereichung bei meiner Suche 👍

Date of experience: February 12, 2025
France
1 review
0 helpful votes
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Satisfait
May 12, 2025

Je suis satisfait de My Héritage j'ai put apprendre plus sur mes ancêtres et pris contact avec de la famille éloigné que je ne connaissais pas pour échanger nos informations ainsi que des photos de familles. Redonner vie à des photos de personne disparue les coloniser ainsi que les améliorations et une joie immense. Je recommande My Héritage

Date of experience: February 12, 2025
Germany
1 review
0 helpful votes
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Erklärende Begleitung während der gesamten Anmeldung, Durchführung und Nutzung

Date of experience: February 13, 2025
Texas
1 review
0 helpful votes
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BUMGARNER & WELLS
May 12, 2025

With MyHeritage I was able to straighten out many mistakes that came from ancestry. The Research Engine located inside of MyHeritage is what I loved the most.

Date of experience: December 31, 2024
Argentina
1 review
0 helpful votes
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Gracias a MYHERITAGE he encontrado a mis antepasados. Es de mayor importancia teniendo esta gran ayuda.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Super
February 13, 2025

Seulement quand on écrit pour contacter certain créateur d'arbre, on n'a pas de réponse; dommage

Date of experience: February 10, 2025

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
405
value
336
shipping
205
returns
195
quality
336
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