business logo of MyHeritage

MyHeritageReviews 5,566

4.2

From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey star
grey star
grey star
grey star
grey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews
Germany
1 review
0 helpful votes
Follow Frank S.
Unfollow Frank S.
Send Message
Share Review
Report Review

Ich erhalte eine Vielzahl von Hinweisen und Ergänzungen aus anderen Stammbäumen. Ich versuche weitestgehend, diese Übereinstimmungen zu prüfen und bin für die Ergänzungen dankbar. Dabei bin ich leider nicht in der Lage, alle Anfragen und Übereinstimmungen gewissenhaft zu prüfen. Das finde ich bedauerlich, da andere Forschende ebenfalls einen Anspruch auf korrekte Informationen haben.

Date of experience: June 23, 2025
Italy
1 review
0 helpful votes
Follow Gugli G.
Unfollow Gugli G.
Send Message
Share Review
Report Review

Ricerca antenati
June 23, 2025

Con myHeritage riesci a cercare i tuoi antenati in tutto il mondo! Dopo pochissimo che lo usi riesci già a comprendere il funzionamento di ricerca. E dopo... buon lavoro.Poi ti dà tanti consigli e ti permette di impostare un albero genealogico per poi stamparlo

Date of experience: June 23, 2025
GB
1 review
0 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Send Message
Share Review
Report Review

Excellent
June 23, 2025

I am always being sent possible ancestors from the distant past. Their names seem familiar but the I see I have about 400 people wrong. Too old to be alive the or too young to be the parent. I have no idea how to rectify this as I don't know who they are?
Also, I have seen information on my own parents family that somebody has added. Their facts are completely wrong and I have no idea how to rectify this. These are my parents therefore I know their facts.
I still think this site is the best, ease of use and packed with information.

Date of experience: June 23, 2025
Arizona
1 review
0 helpful votes
Follow Richard V.
Unfollow Richard V.
Send Message
Share Review
Report Review

Not user -friendly
June 23, 2025

Unable to merge duplicates, meaning that my only option is to delete profile from the beginning, thus losing all the information from the profile and tree

Date of experience: June 23, 2025
Germany
1 review
0 helpful votes
Follow Thomas R.
Unfollow Thomas R.
Send Message
Share Review
Report Review

Ranger2025
June 23, 2025

Gute Familiensuch, aber öfters doppelte Erfassung in den Daten

Date of experience: June 23, 2025
GB
1 review
0 helpful votes
Follow shona B.
Unfollow shona B.
Send Message
Share Review
Report Review

Good experience
June 23, 2025

I have been a member since 2008 and use the site most days, especially as i have been retired for a number of years. I love finding all the relatives i never knew I had. When I renewed my subscription at the end of May the gentleman I spoke to was a real gem, polite helpful and understood my requirements and gave me a good deal too. Thank you.

Date of experience: May 28, 2025
Austria
1 review
0 helpful votes
Follow Payrleitner J.
Unfollow Payrleitner J.
Send Message
Share Review
Report Review

Große Preissteigerungen
June 23, 2025

Man kann mit einer kostenlosen Version beginnen um das Interesse zu wecken und wird immer mehr zur Kasse gebeten. Erscheint mir insofern teilweise unseriös zumal diese Datenbanken von den Erhebungen und Zusammenarbeit der TeilnehmerInnen und deren Arbeit leben und seitens MyHeritage nur die Venetzung untereinander zur Verfügung gestellt wird. Das müßte bei der großen Anzahl der TeilnehmerInnen günstiger möglich sein. Lg Josef

Date of experience: June 23, 2025
South Africa
1 review
0 helpful votes
Follow Brian M.
Unfollow Brian M.
Send Message
Share Review
Report Review

Renewal
June 23, 2025

The process of renewal was smooth and well-handled. Thanks

Date of experience: June 23, 2025
Portugal
1 review
0 helpful votes
Follow Martin S.
Unfollow Martin S.
Send Message
Share Review
Report Review

Fees keep rising and long time subscribers like do not get any real advantage... Just access to sources of little use. I maintain a tree with thousands of people and I have not had real advantage in doing so. I am really thinking to keep my tree locally.

Date of experience: June 23, 2025
Brazil
1 review
0 helpful votes
Follow Anthar Cesar H.
Unfollow Anthar Cesar H.
Send Message
Share Review
Report Review

Faltam atualizações
June 23, 2025

Eu utilizo o My Heritage apenas para usar o pacote de fotos e já faz muitos anos que a parte da colorização não sofre atualizações. Já pedi diversas vezes para que a plataforma atualize e melhore esta função pois muitas fotos que colorizo o resultado é ruim.

Date of experience: June 23, 2025
Florida
1 review
0 helpful votes
Follow Kathleen B.
Unfollow Kathleen B.
Send Message
Share Review
Report Review

Easy to use
June 23, 2025

It is fun to see our family tree grow as new people are added and others accept their invitation to participate.

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
Follow Andree R.
Unfollow Andree R.
Send Message
Share Review
Report Review

Recherches
June 23, 2025

Je ne me souvenais pas pourquoi j'avais quitter maintenant que je me suis réabonner je sais. La recherche est tres difficile. Avec nos aieux, exemple ou pouvait trouver la lignée complete, plus maintenant. Je cherche qq dans un endroit et il peut appraitre meme aux Etats-Unis, plus facile avec Généalogie Québec et Ancestry et Généalogie Drouin et beaucoup moins dispendieux.

Date of experience: June 23, 2025
California
1 review
0 helpful votes
Follow Thomas V.
Unfollow Thomas V.
Send Message
Share Review
Report Review

Very good
June 23, 2025

Good service. I feel that they will take good care of me. I like that it is in the Norwegian language

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
Follow Paulette B.
Unfollow Paulette B.
Send Message
Share Review
Report Review

Très mauvaise expérience...
À ce jour, j'ai placé 2 commandes importantes pour lesquelles je n'ai reçu aucune nouvelles. Il s'agit du traitement d'un produit généalogique fait sur mesure par vos experts.
L'autre consiste à l'achat d'un kit ADN.
De plus, j'ai adhéré à un plan PREMIUM PLUS d'un montant de C$ 199 et, je me demande en quoi consiste le support clientèle prioritaire?

Date of experience: June 23, 2025
Massachusetts
1 review
0 helpful votes
Follow Richard W.
Unfollow Richard W.
Send Message
Share Review
Report Review

I have trouble with duplicate and even more items such as DOB; addresses and etc. When I delete the duplicates and more, then try to save I get notice it will not update the corrected items.

Date of experience: June 23, 2025
GB
1 review
0 helpful votes
Follow Rita C.
Unfollow Rita C.
Send Message
Share Review
Report Review

Excellent service
June 23, 2025

I had problems with the site but found customer services excellent, very helpful and sorted the issue.

Date of experience: June 12, 2025
GB
1 review
0 helpful votes
Follow Alan K.
Unfollow Alan K.
Send Message
Share Review
Report Review

Good Family Tree Builder
June 23, 2025

I'm enjoying using My Heritage, easy to navigate through all the processes, good to check out the Matches that My Heritage brings up. Very pleased with the results of uploading photos to the site.

Date of experience: June 23, 2025
Florida
1 review
0 helpful votes
Follow LEE M.
Unfollow LEE M.
Send Message
Share Review
Report Review

LEE'S FAMILY TREE
June 23, 2025

GOOD -- EXCEPT I NEEDED HELP FROM ANCESTRY.COM DNA, ICELANDICROOTS.COM AND THE ICELANDIC CANADIAN CLUB IN TORONTO TO DISCOVER MY REAL GRAND PARENTS FROM ICELAND -- THORDUR THORDARSON AND KRISTIN THORSTEINSDOTTIR

Date of experience: June 23, 2025
Pennsylvania
1 review
0 helpful votes
Follow Connie K.
Unfollow Connie K.
Send Message
Share Review
Report Review

As I no longer have any close relatives to help my search, this opened up a lot of info for me. I really appreciate it. It's exciting to go into my email to find an incoming message from "My Heritage".

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
Follow Isabelle V.
Unfollow Isabelle V.
Send Message
Share Review
Report Review

Merci Infiniment
June 23, 2025

Un petit geste pour s'y retrouver, a suivre, cette expérience est intéressante.

Date of experience: June 23, 2025