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MyHeritageReviews 5,565

4.2

From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Australia
1 review
0 helpful votes
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My heritage
June 23, 2025

The algorithms in the program are amazing and make it so easy to match up relations. Thank you for the work everyone put 8n to make it a, success.

Date of experience: June 24, 2025
Australia
1 review
0 helpful votes
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DNA
June 23, 2025

I had everything I needed to know answered & advised of time lines for results. So easy to deal with.

Date of experience: June 24, 2025
Canada
1 review
0 helpful votes
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Un site complet. BRAVO!
June 23, 2025

Très beau site. Conviviale à souhait.
J'apprécie particulièrement le travail avec les photos et les différentes vues de l'arbre, de même que la facilité d'imprimer nos résultats.

Date of experience: June 23, 2025
Argentina
1 review
0 helpful votes
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Satisfacion
June 23, 2025

Noto un estudio minucioso y cientifico en todas los descubrimientos, aparte el descubrimientos de otros parientes en otras partes del mundo lo que hace una experiencias emocinante, gacias por este gran trabajo y dedicacion

Date of experience: June 23, 2025
New Zealand
1 review
0 helpful votes
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Pleased with My Heritage
June 23, 2025

My partner and myself research our family trees - being New Zealanders, our origins are from Europe & Britain and it is is good to know exactly where you come from - you could say a better understanding of oneself for instance

Date of experience: June 24, 2025
Utah
1 review
0 helpful votes
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Great Product
June 23, 2025

I appreciate the access My Heritage gives me to its family tress, individual records, images and to other platforms like Geni. This has been essential to furthering the work on my Eastern European lines.

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
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The smart links and suggestions are very useful. I also appreciate the chance to share information with other members.

Date of experience: June 24, 2025
Massachusetts
1 review
0 helpful votes
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Customer Service
June 23, 2025

I appreciated the customer service I receive during my recent renewal.

Date of experience: May 28, 2025
Australia
1 review
0 helpful votes
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DNA name
June 23, 2025

Still unable to Get a dna name changed to the right uploaded name …people are thinking it's me they are connected with confusing and misleading

Date of experience: June 24, 2025
Louisiana
1 review
0 helpful votes
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Great web site
June 23, 2025

Can always find what I'm looking for and more. The information is priceless

Date of experience: June 23, 2025
Chile
1 review
0 helpful votes
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Recover my old account
June 23, 2025

I lost the original email account so I could not get in my account. I wrote My Heritage help and y could change the lost email by the new one!

Date of experience: June 23, 2025
Washington
1 review
0 helpful votes
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Lots Information
June 23, 2025

Generally good. A lot of powerfull tools sometimes it's hard to find them. I had a hard time writing some additional information about him. I thought I was writing it in the right place. I was one window about 4 words long, I type a small paragraph but only see4 w0rds at a time,
I was writing about how my dad was born Joe Conner (Joe Collin Conner? When he and my mom came to California They stopped using the name Conner and used the name "Collin. My brother and I are the first people in the family named: Collin" in the family. I was trying to pass that information on to people. Where did it go?
Thank You.

Date of experience: June 23, 2025
Philippines
1 review
0 helpful votes
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Fascinating
June 23, 2025

It is fascinating to note, to know listed and documented ancestors way, way, old some centuries back from your present time era.

Date of experience: June 24, 2025
GB
1 review
0 helpful votes
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My D N A journey
June 23, 2025

I have been doing this, for a few years and I have to say I don't regret joining my Heritage. It's so worth the money. I can't wait to do this until I've gone back mileniam s. I've gone back thousands of years. Already. One of my beat ideas ever

Date of experience: June 23, 2025
North Carolina
1 review
0 helpful votes
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Language problems
June 23, 2025

My language turned from English to Polish. Contacted my Heritage and they fixed it.

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
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As an occasional user of MyHeritage, I was planning to cancel my subscription. However, the offer of a discount made the subscription affordable and I am pleased to be able to access this website when I choose. Thank you for this.
Regards Dina

Date of experience: June 24, 2025
New Zealand
1 review
0 helpful votes
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Very good service
June 23, 2025

It helps me to track down my family in other parts off the world and new zealand

Date of experience: June 24, 2025
Florida
1 review
0 helpful votes
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Finding my family couldn't be easier!
June 23, 2025

With the addition of so many new sources, locating relatives are so much easier!

Date of experience: June 23, 2025
France
1 review
0 helpful votes
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DANS une langue etrangère
June 23, 2025

CE serai parfait que ce questionnaire soit dans la langue du pays ciblé.

Date of experience: June 23, 2025
Germany
1 review
0 helpful votes
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Ich erhalte eine Vielzahl von Hinweisen und Ergänzungen aus anderen Stammbäumen. Ich versuche weitestgehend, diese Übereinstimmungen zu prüfen und bin für die Ergänzungen dankbar. Dabei bin ich leider nicht in der Lage, alle Anfragen und Übereinstimmungen gewissenhaft zu prüfen. Das finde ich bedauerlich, da andere Forschende ebenfalls einen Anspruch auf korrekte Informationen haben.

Date of experience: June 23, 2025