MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
I was able to find distant relatives quite easily, I really enjoy the research involved in building my family tree.
Basically, I think it's a good program - but for searching for data, I think Famylisearch is better. The best thing about this program is that no one else can access the family tree you've created. It works very well to show matches with other researchers, so it's much easier to decide whether you're on the right track with your research or not. I like that the program puts the matches together smoothly despite the names entered in different languages. However, for example, when entering data, it would be much easier to enter the date continuously, not this year-month-day system. Overall, I'm very satisfied with the program.
The MyHeritage program is awesome except when FTDNA transferred my tree and your program acceptance my pictures have been lost. Not happy.
Satisfaisante, pas fini de tout regarder. Je regarde quand j'ai du temps.
MyHeritage is great for genealogical research in Poland It seems that Polish people post their info on MyHeritage more than any other site. I especially like the Smart Matches from other researchers who have found someone in common. I took every name is my tree and searched MyHeritage records, and I found more generations. Researchers regularly communicate with me, sometimes daily. It's an exception to not fine a match. Keep on working, MyHeritage!
Overall a great resource finding relatives with discoveries and smart matches, plus the cousin finder was a great addition.
Customer service was great when I had a problem with my login
Had an issue with the subscription and not being correct, messaged My Heritage and had a call back from an account manager who was very knowledgeable and resolved the problem with ease. More than happy to have the result sorted very fast
I highly recommend this genealogy website, I have found so much research in a month's time. I am already 5 generations in my research. The website is easy to use.
DNA led to an unknown 2nd cousin once removed, whose family tree led to my great grandfather and great great grandfather I'd never been able to find, all corroborated by a great aunt on her tree that I remembered my late mother talking about but had never been able to find.
I always like and envoie to know about my ancestors, who they were, when and where they lived. It helps to understand the story of my family and my own story. Keep your excellent work and thx.
It is a nice site to get your family information. The records are helpful and easy to search. I just wish we could see the newspaper articles without having to subscribe to another site.
I've been a acustomer for many years. Then for some reason, I can't access my account! NOW, it appears to have vanished altogether. It took me many years to gather ******* names, and now, all gone... why?
If you have it stored somewhere, i'd like it back thanks.
Bob
They send you matches for records and different types of records
I was raised by my grandmother and had a lot of history, but have learnt more
Ron looked up my records and charged me correctly.
Man before said he'd straightened things out but I was charged full 299. Rate instead of 120. All he wanted to do was sell.me a new add-on product.
Lots of new connections and information available on MyHeritage. Also like the level of detail in the records. So many records to go through now.
With both the Smart Matches and the Newspaper Matches, I find lots of information - to verify what I already have, to add missing pieces of information, and to point me in new directions to possibly add information. Great site.
Ich habe durch MyHeritage viel über meine Vorfahren erfahren und Neue Familienmitglieder kennengelernt.
The algorithms in the program are amazing and make it so easy to match up relations. Thank you for the work everyone put 8n to make it a, success.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.