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MyHeritageReviews 5,564

4.2

From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Australia
1 review
0 helpful votes
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Extensive research is a must
June 23, 2025

I was able to find distant relatives quite easily, I really enjoy the research involved in building my family tree.

Date of experience: June 24, 2025
Hungary
1 review
0 helpful votes
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My experiences using the program
June 23, 2025

Basically, I think it's a good program - but for searching for data, I think Famylisearch is better. The best thing about this program is that no one else can access the family tree you've created. It works very well to show matches with other researchers, so it's much easier to decide whether you're on the right track with your research or not. I like that the program puts the matches together smoothly despite the names entered in different languages. However, for example, when entering data, it would be much easier to enter the date continuously, not this year-month-day system. Overall, I'm very satisfied with the program.

Date of experience: June 24, 2025
Canada
1 review
0 helpful votes
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You lost 95% of my photos from my tree.
June 23, 2025

The MyHeritage program is awesome except when FTDNA transferred my tree and your program acceptance my pictures have been lost. Not happy.

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
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Je ne comprend pas l'anglais.
June 23, 2025

Satisfaisante, pas fini de tout regarder. Je regarde quand j'ai du temps.

Date of experience: June 23, 2025
Ohio
1 review
0 helpful votes
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MyHeritage and Polish Research
June 23, 2025

MyHeritage is great for genealogical research in Poland It seems that Polish people post their info on MyHeritage more than any other site. I especially like the Smart Matches from other researchers who have found someone in common. I took every name is my tree and searched MyHeritage records, and I found more generations. Researchers regularly communicate with me, sometimes daily. It's an exception to not fine a match. Keep on working, MyHeritage!

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
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MyHeritage Review
June 23, 2025

Overall a great resource finding relatives with discoveries and smart matches, plus the cousin finder was a great addition.

Date of experience: June 23, 2025
Michigan
1 review
0 helpful votes
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Good experience
June 23, 2025

Customer service was great when I had a problem with my login

Date of experience: June 23, 2025
Singapore
1 review
0 helpful votes
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Happy with the result
June 23, 2025

Had an issue with the subscription and not being correct, messaged My Heritage and had a call back from an account manager who was very knowledgeable and resolved the problem with ease. More than happy to have the result sorted very fast

Date of experience: June 24, 2025
Georgia
1 review
0 helpful votes
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Pleased with my research.
June 23, 2025

I highly recommend this genealogy website, I have found so much research in a month's time. I am already 5 generations in my research. The website is easy to use.

Date of experience: June 23, 2025
Connecticut
1 review
0 helpful votes
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Great stuff
June 23, 2025

DNA led to an unknown 2nd cousin once removed, whose family tree led to my great grandfather and great great grandfather I'd never been able to find, all corroborated by a great aunt on her tree that I remembered my late mother talking about but had never been able to find.

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
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My ancestors
June 23, 2025

I always like and envoie to know about my ancestors, who they were, when and where they lived. It helps to understand the story of my family and my own story. Keep your excellent work and thx.

Date of experience: June 23, 2025
New York
1 review
0 helpful votes
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It is a nice site to get your family information. The records are helpful and easy to search. I just wish we could see the newspaper articles without having to subscribe to another site.

Date of experience: June 23, 2025
Romania
1 review
0 helpful votes
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Lost account
June 23, 2025

I've been a acustomer for many years. Then for some reason, I can't access my account! NOW, it appears to have vanished altogether. It took me many years to gather ******* names, and now, all gone... why?
If you have it stored somewhere, i'd like it back thanks.
Bob

Date of experience: June 24, 2025
Utah
1 review
0 helpful votes
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Easy to use
June 23, 2025

They send you matches for records and different types of records

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
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I was raised by my grandmother and had a lot of history, but have learnt more

Date of experience: June 24, 2025
Florida
1 review
0 helpful votes
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Ron was great. Others were horrible.
June 23, 2025

Ron looked up my records and charged me correctly.
Man before said he'd straightened things out but I was charged full 299. Rate instead of 120. All he wanted to do was sell.me a new add-on product.

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
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So many records!
June 23, 2025

Lots of new connections and information available on MyHeritage. Also like the level of detail in the records. So many records to go through now.

Date of experience: June 23, 2025
Utah
1 review
0 helpful votes
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Lots to Learn
June 23, 2025

With both the Smart Matches and the Newspaper Matches, I find lots of information - to verify what I already have, to add missing pieces of information, and to point me in new directions to possibly add information. Great site.

Date of experience: June 23, 2025
Germany
1 review
0 helpful votes
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MyHeritage
June 23, 2025

Ich habe durch MyHeritage viel über meine Vorfahren erfahren und Neue Familienmitglieder kennengelernt.

Date of experience: June 24, 2025
Australia
1 review
0 helpful votes
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My heritage
June 23, 2025

The algorithms in the program are amazing and make it so easy to match up relations. Thank you for the work everyone put 8n to make it a, success.

Date of experience: June 24, 2025